The complaint has been investigated and
resolved to the customer's satisfactionResolved Mill Valley Sheepskin and Leather Co. — Fraudulent warranty!
resolved to the customer's satisfaction
Synopsis of dispute with Mill Valley Leather
Initial purchase of jacket occurred in November of 2005 after extensive shopping and research on the internet. A deciding factor was the advertised 5 year customer satisfaction warranty and the many years of experience in the business. When I placed the order, the people were friendly, polite, and helpful. I had every reason to believe that these were honest merchants.
After wearing the jacket for a couple of months, the finish and color wore through around the pockets and elbow panels. In February of 2006 I called the company and the person I spoke to said to return the jacket to them. I did at my own expense of about $23.00
After a couple of weeks, I called and spoke to Shayna who informed me that they had received the jacket and that they were returning it to me because they determined that it must have been due to customer abuse. Needless to say, I was outraged! I treated the jacket with utmost care as I do with all of my clothing.
About a week later, in early March I received the jacket back with a letter from Bruce that explained the fact that they had sold hundreds of those jackets, never a problem, therefore it was something I did. Furthermore, they would not issue a refund or store credit or exchange.
Outraged, I wrote an email and called again. Shayna explained that the 'managers' were all away purchasing leather and coats, etc. I asked to speak to the owner, she said they were all gone, she was the only one there. I asked here who Bruce was, she said he was the owner. I asked his last name, and she said she didn't know.
This company is a total ripoff. I have never experienced anything as fraudulent as these people. It's a good thing they are not in New York as the Attorney General here would be all over them. Stay as far away from these people as you can, and warn others.
If anyone else has had similar problems and would like to start a class action, let me know.
Rochester, New York