Activity by Valerie
Registration date: Apr 04, 2009
700 helpful votes
Complaints
5420
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3951
Valerie’s complaints
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.
Below you will see a string of emails sent to the enterprise rent a car's customer service.
Email number 1
Customer (xxxxxxxxxxxxxxx) 12/15/2006 02:30 pm
I am a customer of the enterprise location on drake road in farmington hills michigan.
In my opinion I received extremely poor service. I rented a car due to a car accident. I arrive at your location...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a member at 24 Hour Fitness since 1997, and I am writing to give a brief detail about an unexpected situation that happened to me at club 304 in Houston recently.
I have been living in New York City for the past three years (where I cannot take advantage of my membership because there are no 24 hour locations here), yet I continued to pay my annual...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
This dealer does not cover any replacement parts (especially catalytic converters, sensors, etc.) that are more than 1 year old. Since my Maxima is now due for a third catalytic converter/sensors at $1,200 (first one replaced at 52K!) third one would be at $1,200 at 82K within 2 years!
On-Board Diagnostic Computers are great for making money, they indicate...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor insurance claim service. This company's representatives will lead to provide date of damage (when you are unsure) that will allow them to deny your claim. Their claim for damage period is 30 or 60 days and if you don't get it right, you have to sign an affidavit, get it notarized, send them your bill, along with a picture of your government ID. All to convey you trying to steal $50 (ins fee) for a phone.
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a pair of gloves online from L.L. Bean and paid an extra $5.00 for gift wrapping. When I received the package today I was a little irked to find that all they did was place the gloves in a L.L. Bean box and wrap a bow around it. I don't think that was worth $5.00.
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Several months ago, I bought an expensive Sears Kenmore high efficiency washer for my wife and four kids. Since then, the washer has had catastrophic failure and every attempt to fix it has resulted in some excuse for more parts.
It is going on a month, and my wife, kids, and now sick daughter (with the FLU) are knee deep in laundry because my wife has to...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I cannot believe how many companies have decided that websites and forums initiated by random people are sufficient modes of customer support.
I do love the FAQ sections as they often answer the questions that I have. What do you do when your question is not there? You try to reach customer service. I am a fan of the online customer support and even the...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Bestcashrewards.com is an illegal pyramid scheme designed to take money from innocent people. Dan Murhphy, the founder of this site, has a long history of these types of schemes. They usually last a few months or more, then the site goes down after Dan has stolen money from the innocent member. He later pops up at a new location with a new site, promoting...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
About December 15th or 16th of 2005 I filled out the US Fast Cash application form for a $300.00 Loan I was then emailed a contract stating I would have to pay $90.00 every 2 weeks till loan was paid. I did not want to make those kinds of payments.
I had called asked a few questions as they wanted payment every 2 weeks I told them I could not and would not...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
My son and I tried to use a 50% discount coupon purchased from www.restaurant.com on Wednesday afternoon Dec 20th 2006 at:
Finger Licking Bukateria
9817 N Bissonnet St., Houston, TX, 77036
713-270-7070
This is a Nigerian restaurant serving West African cuisine. My son and I presented
the waiter with the coupon BEFORE ordering & immediately after being...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a 2004 Passat TDI in July 2005 from VW of America. It was a buyback with claims that the engine did not start, probably due to failure to understand what a glow plug indicator light was all about, or so I assumed. In the last year and a half I have been very pleased with all of the features that the car offered, good milage, reasonable...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a Best Buy card through HSBC that I have been paying on for 3 years now. I usually pay double what is owed every month. With very little exception, I have paid on time. December of 2005 I switched back from sending checks to electronic payment through my bank. My minimum payment of $19.00 was due on 12/03/05. They state they did not receive my...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
In December, 2004 my wife and I bought a timeshare from Mayan Palace in San Sose del cabo while it was still "under construction". We chose a 1 bedroom for one week a year for 25 years with an option for an additional week each year if we chose to pay an additional maintenance fee. The price was $ 25,900 USD. I was given $13,000 USD when I traded in a...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.
I was interested in replacing all of the carpeting on the second level of my home. I had an Empire salesman visit my home to show me some samples. I selected a rather expensive carpet and arranged for installation. I spent an entire day removing furniture, clearing out walk-in closets, etc. in preparation for installation. The day of the scheduled install...
Dec 21, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Erickson’s is now in the business of damage control as well as shoddy pool construction and horrific customer service. It seems very odd that consumers would post compliments on a web page dedicated to complaints. Who would even think of doing that?? (Unless the company you did business with approached you and requested it be done.) I’m sure if that was the...
Dec 20, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for taking the time to read this. First, I would like to point out that Fred Meyer Jewelry is GREAT, their warranties are wonderful and aside from ONE manager, their customer service has always been excellent.
If you live in the Portland area and would like to receive outstanding customer service, I would suggest you to go 6495 SE TV Highway...
Dec 20, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I returned some ink cartridges to Clickinks the day I received them, because they were not what I wanted. (Clickinks promises on their web site that they will give a full refund for any unsatisfactory product.)
Clickinks received my registered mail package on Dec 2; I spoke with Clickinks consumer representative "Melissa" on Dec 4 and she said that the...
Dec 20, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased a 3 bedroom timeshare that we bought while vacationing at Rancho Banderas in 2001. Part of the pitch was that 60 months after our purchase, we could submit the sales documentation to a 3rd party they had negotiated with regarding a full refund of the fees. We have followed all the processes, and it turns out the 3rd party has moved with no...
Dec 20, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
If there's one area where telecom companies are far more innovative than any other industry, it's in their remarkable creativity in coming up with new fees to charge their customers. One reader thinks he may have discovered the very epitome of this with his local phone company, Windstream, when he tried to cancel his long distance service.
"Somehow I knew...
Dec 12, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing about a towing company located in Glen Burnie called Elvaton. I found them listed in the
phone book. Their advertisement claims they tow motorcycles. They do, but they are way too expensive. I contacted them and a man named Josh answered the phone. I asked them how much it would cost to tow a MOTORCYCLE from point A to point B. He said it would...
Dec 12, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
This is long, so please pardon me.
I was searching for complaints on Public Storage and ran across my3cents.com.
I'm in a dilemma with Public Storage in West Haven, CT.
In March, 2006, I became homeless after my landlord did not pay her mortgage and the bank foreclosed. The bank wanted the house empty and, I was forced to place my belongings in storage...
Dec 12, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm ignored at the register for about 5 minutes, then I get the "oh were you ready to pay?" No worries, it's busy, so we start the transaction.
To start off she asks "Can I get your last name?" and I say, "no thanks". She stares at me, her manager turns to look, if there had been music playing it would have come to a complete stop and everyone in the store...
Dec 12, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We just flew, for the first time, with Virgin Atlantic to Heathrow. Our one way ticket was very inexpensive and we had a great few days in London because of Virgin's lost cost fare.
I booked this flight way in advance and got a aisle and middle seat for my wife and myself.
I absolutely need an aisle and would not have booked this flight if one wasn't...
Dec 12, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase a TV from local Radio Shack less than 30 days ago. The TV came with a $200.00 Rebate. Well to make a long story short my Wife threw the Box out before I could get the UPC Code.
In order to get the refund u need the Original UPC Code from the Box. I emailed the rebate center and they in essence said too bad. They did verify that the UPC Code i...
Dec 12, 2006
12:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, I've been waiting for someone to help me out with customer service for the past 45 minutes. Not only is the hold music horrible, but they dont tell you how long it will be.
So far I've had time to walk my dog, watch a sitcom, and sign up for this site to write a complaint. You know... travelocity always advertises the guarantee that they will make...