The complaint has been investigated and
resolved to the customer's satisfaction
Mayan Palace (Mayan Resorts)Sold me something my family do not need!

In December, 2004 my wife and I bought a timeshare from Mayan Palace in San Sose del cabo while it was still "under construction". We chose a 1 bedroom for one week a year for 25 years with an option for an additional week each year if we chose to pay an additional maintenance fee. The price was $ 25,900 USD. I was given $13,000 USD when I traded in a timeshare i had purchased earlier from Pueblo Bonito, Sunset Beach. We paid the balance of $12,964 (a down payment of $3,240 and a balance due of $9,720 in February, 2005. The equity exchange for the timeshare was handled by Holiday Equity in Seattle , Washington. We were told the resort would be ready for our use in the spring of 2006. Our contract # JRP 0358.

We went to visit the Mayan Palace in San Jose del cabo last week , on 12/12/06. I wanted an explanation from them because the resort still was not ready for our use. I was told by Chad ?? and other staff that the Mayan Palace would be built not in San Jose del Cabo but at a site called the East Cape. We were told the construction being done currently at San Jose was going to be a Grand Mayan . Chad stated that he had not been aware of this change in location until very recently.When I expressed my dissatification and anger upon learning this, staff expressed their empathy and desire to make me feel better about the situation. The staff's idea of making things right was to offer me the chance to take a smaller unit (a jr. suite which sleeps 4 instead of a one bedroom that sleeps 4 adults and 2 children) and pay them an additional $4,000. No one ever gave us a satisfactory explanation as to how the purchase we made for a unit in San Jose del Cabo "evolved" into a unit to be built sometime in the future at a place somewhere.

I believed that Mayan Resorts has deliberately sold me something (a one bedroom suite in San Jose del Cabo) and unilaterally and without any regard for our agreement,to a place that may not be ready for occupancy in this decade.The company telling me that because if we own at one mayan resort we "own at them all" still does not allow me to use a room at a mayan palace in San Jose del Cabo. One does not exist, and i have serious concerns about the ethics of any company that engages in this type of behavior.

We regret having made this transaction. We paid for lodging rights for a room located in San Jose del Cabo. A resort located at the "East Cape " is worthless to me and my family.


  • De
    Debycole Dec 09, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare.
    My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud.
    I did a research on internet and i found some interesting articles, i recommend you to read this one:

    0 Votes
  • Jo
    joejoe1 Dec 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Vidanta — Timeshare at mayan riviera

    0 Votes
  • Ja
    Jane78 Dec 27, 2013

    We were also scammed with a Mayan Palace Timeshare. They claim they don't misrepresent themselves. Yet the promises and the drinks ease you into signing. Once you've done that, you are screwed. Through all the other initials on your contract, you realize you initialled, that they don't misrepresent themselves. Now you are up the creek. We had 2 timeshares they claimed that Alliance marketing would sell for us in 3 months max. We would recoup the money we paid at the Grand Luxxe and would net out ahead of the game. Well 15 months later, I am out $30k and I still have the original timeshares. I have also not heard a word from Alliance marketing in several months. Plus I found out they are a marketing group, thus not legally allowed to sell. I have had to take a 2nd mortgage out on my house. All the answers I have seen from the Mayan on various websites show they are not at all interested in helping out. Do they not have a concious? This is another articlewith more complaints about Mayan Palace:

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  • An
    AngelinaC Dec 23, 2013

    The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare scam:

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  • Kz
    K.Zorens Nov 18, 2013

    We too like all of you were scammed! We purchased at the Grand Mayan for the Mayan Palace in 2008 for Biannual vacation time. We were told the Mayan Palace would be completed and available to booking by the time we could use our week in 2009. Well the Mayan Palace was never built and it is now 2013! The Grand Mayan was booked. So, I called back exactly 6 months prior to wanting to stay at the Grand Mayan and representative told me it is unlikely for us to stay at this resort because they has so few rooms available for US owners. We spend $9000 for preconstruction for a resort that will mostly likely never be built. My husband and I have asked around to find out what the public knows about the Mayan Palace and the possibility of construction and we always get the same answer...they are never going to build! We were adamant about not staying anywhere else in Mexico except the Cabo area and we were told that is not a problem, your resort will be built and you will have the availability to stay for your bi-annual weeks. What a LIE!!! Now they want me to pay a renovation fee of $465.25 to renovate a resort that is not tangible! HOW AN THESE PEOPLE SLEEP AT NIGHT!!! They say the renovation fee is for all the resorts that we have access to, and my response... but we only stay in Cabo!! And so far, we have yet to stay at our resort in Cabo...

    0 Votes
  • Ti
    Tim Rehfeldt Jul 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We too were fraudulently scammed. We were told that the 5 day contract cancellation period did not apply because we were purchasing a second hand unit. We made such a mistake believing Mayan Resorts that the timeshare would pay for itself either by donating the weeks as tax write-offs or by renting the weeks out. We have disputed charges and are complaining to every consumer protection agency I can in both the US and in Mexico.

    If anyone knows of an attorney that can help us, please respond via email.

    0 Votes
  • Sy
    sylvia gonzales Jul 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I so agree. They lied to us we thought we bought mayan palace but in realty we bought mayan palace sea garden. When we arrived and expected mayan palace and taken across the street to the dumpy sea garden so disappointed. We upgraded for additional $4,000. We went on a timeshare presentation thru mayan palace for the grand mayan they knew we owned mayan palace but they still lied about everything I wanted to laugh but the joke was still on me I still gave them 6 hours of a 7 day vacation when you lose 2 days for traveling.

    0 Votes
  • Valerie Jan 29, 2007

    My husband and I made the unfortunate mistake of going on a timeshare tour while staying at the Mayan Palace in Nuevo Vallarta last year(2006). Our biggest mistake was in purchasing a membership for the Great Vacations Club (their last-ditch attempt to have us spend a lot of money for nothing!!) This package supposedly offers condos at top resorts for very reasonable prices. I have made several attempts , both on-line and also over the phone to try to reserve a condo and there is never any availability( totally unlike what was shown to us at the time of sale) When I have tried to speak to someone over the phone, they always have a heavy accent and when they finally get my message, they also tell me that there is nothing available. We feel as if we have thrown away over $2000.00 and it has been very frustrating!! Just a warning for anyone staying at Mayan Resorts, STAY AWAY FROM THE SLIMY TIMESHARE PEOPLE AND THEIR SUPPOSED 90 MINUTE TOURS WHICH TURN OUT TO BE 5-6 HOURS!!! The Mayan Resorts are beautiful places but the presence of their high-pressure timeshare people make them very UNATTRACTIVE!!

    0 Votes
  • Valerie Jan 22, 2007

    We were told several lies during the sales pitch that totally impacted our decision to purchase the timeshare.

    1. Initially we told the sales lady, Thais Favela, and her supervisor, Ron that we were not interested in the time share at all. But Ron said that if we didn't need it we could use it for rental income. He said he owned many units (22 as I recall) and rented them. We were given a list of people from Ron who would do this for us. We paid those people and got no results! The Mayan sales people are obviously working with these so-called rental companies

    2. We were told by Thais Favela that there was NO "buyers remorse in Mexico as in the United States". We could not change our minds or cancel the contract.

    3. We were told by Thais Favela that Mayan had current plans to build in Orlando, FL. It has been almost 5 years since our purchase in April of 2002 and there is not a resort in Florida.

    0 Votes

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