Activity by Valerie
Registration date: Apr 04, 2009
701 helpful votes
Complaints
5420
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0
Comments
3951
Valerie’s complaints
May 13, 2008
2:18 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just received my shipment from Access USA and in the shipment a dress from Neiman Marcus has gone missing. It was included in my invoice, it was also taken off my record but the dress and the receipt is not in the shipment.
This is not the first time that they have messed up my shipment. They have once lost an item from Nordstrom, and have also sent...
May 13, 2008
2:13 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
After going back and forth with Wirefly Live Chat and emails to customer support, they will not replace a defective cell phone charger without me first paying for a new one, sending the defective one back, and then "maybe" refunding my cost of the new one.
These people put up a good front until they sell you something, and then "good luck!"
There are many...
May 13, 2008
2:01 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like everyone to know how absolutely unprofession and horrible sears home improvement customer service really is. I had called sears for a siding consulation. The first available appointment was over a week out, but I accepted. The day of my appointment, only hours before, they cancelled. When I called and asked to reschedule asap, I was told that...
May 13, 2008
1:53 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Be very careful conducting business with o'reilly auto parts. Look close at their return policy. If you use a credit or debit card and need to return a defective part, they will only credit the original card. This means if you change bank accounts or credit cards, you will be stuck holding the defective part. This policy is an outrage. They are ripping...
May 13, 2008
1:29 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We have been shopping for a car for almost a month now and since, have been trying to find a good deal from various dealerships.
Until now I had never considered a Nissan vehicle and my concentration was primarily on American makes.
In this competitive world and with ever rising gas prices, it's hard to not consider Japanese manufacturers and thus came...
May 13, 2008
8:01 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Tracfone has consistently recorded up to double 'units' (minutes) on my dialed and received calls. I have called them repeatedly about the issue. Speaking to three different tech reps over the past three months, I have provided details on the number of units I began with on date 'x', the number of units I should have been charged for my total dialed and...
May 13, 2008
6:58 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased tickets to travel International through Expedia.com. Upon receiving a blank change in schedule to my email. I called Expedia.com and they inform me that the International airlines change the schedule to where a six hour flight went to 15 hrs. Upon reviewing my bank statement Expedia.com gave the International airlines my credit card information...
May 13, 2008
6:44 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We moved 9 months ago. Called and cancelled our service with LocalNet (ISP) last June. Asking them specifically if we needed to do anything else. Nope...we were set! (They did NOT request a letter at this time)
Fast forward to yesterday. We get a bill claiming we owed the for January and February of... this year. (6 Months after we had moved to a different...
May 13, 2008
6:39 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Vistaprint.com is tricking consumers into their reward program. They offer cheap printing services. However, once you order, you are enrolled into a reward program with a monthly fee of 14 usd! You will get an e-mail about the membership, but it is confusing and misleading. There is no explanation as to how much you will be charged or how long does you...
May 13, 2008
6:30 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
After a year and a half of on time payments, I called to change my due date and was told my grace period was changed to the end of the month. The 2 months following SLS posted late fees on my account.
After writing to complain, SLS claims they told me I could send post-dated checks, and that they never agreed to change my grace period. This is a *lie*...
May 13, 2008
6:20 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
It seems that when I had need to have my windshield replaced under the "full glass" coverage I met with a few snags.
The original place I went to have my windshield replaced clarified that they have consistent issues with Encompass paying on time due to Encompass' use of third parties.
He went ahead and tried pre-authorization. They said that it was fully...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a customer of HMS for three years and had only called them once for a stove problem. Recently, I called them for a problem related to groceries freezing up in refrigerator. They sent a technician which came in and without any running diagnostics, ordered a replacement for thermostat. He did change the thermostat but it didn't resolve the problem. The...
May 13, 2008
5:33 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have repeatedly had to call Hughesnet service department to investigate why I had such a poor or no satellite signal (non-weather related).Once your call enters into the technical department you are speaking with someone in India? The answer to my question about signal strength from this person in India was " do you utilize a Google tool bar, if so...
May 13, 2008
5:08 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
On two computers I've installed recently Printing from the internet is not possible because of the size of the print and distortion of the page. This happened on both computers at the same time. I am assuming it was from an upgrade from Microsoft. Microsoft is not supporting many vendors printers and provides no tech support other than 90 purchased support...
May 13, 2008
5:02 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
On April 13th, I dropped off my Craftsman model weedeater to have the trigger replaced. It took me almost 10 minutes before anyone even came over to help me, which should have been my first sign to run out the door. Once someone finally came to help me I told them what was wrong with the weedeater and the work I wanted done. They could not find my name in...
May 13, 2008
5:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband was contacted by American Reading Club a couple of months ago wanting him to purchase multiple magazine subscriptions at a discounted rate. He never received anything in the mail and was contacted about 3 months later by a representative of the company demanding money & threatening to turn us in to collections. They conned our debit card# out of...
May 13, 2008
4:57 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered the coffeemaker on 4/26/08 Received shipment 5/8/08. They sent me a coffeemaker: 1.that was not the model I even ordered and, 2. HAD BEEN RETURNED TO THEM BY ANOTHER CUSTOMER BECAUSE IT QUIT WORKING AFTER A WEEK!! How do I know this? THEY INCLUDED ALL OF THE OTHER CUSTOMERS PAPERWORK IN MY BOX!!! and the coffeemaker had clearly been used. I emailed...
May 13, 2008
4:09 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We bought airline tickets on 2/22/08 for San Juan Puerto Rico for 5/3/08 to 5/10/08. We flew us air to San Juan and flew delta on our way back. We were charged for 2extra bags by delta on our way back even though we bought the tickets before the rule change on 2/26/08. The delta person was rude and did not care that we had flown down before the change took...
May 13, 2008
4:04 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Words cannot express the disdain I have for this company, their incompetent staff and their lack of ethics.
They should be dismantled and anyone with any sense should avoid them like the bubonic plague.
I had Verizon for 8 years without a problem, one day some sales (snake oil) merchant from Charter convinced me to switch to what seemed like a better plan...
May 13, 2008
3:50 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I had DirecTV for 5 years. DirecTV was unwilling to work with me on getting my bill down to affordable levels. No where online or on my receiver did it say that after I ordered ppv sports packages I couldn't get at least a credit for the unwatched portions of those packages. Apparently you are supposed to go to the website and find this out before you order...
May 13, 2008
3:44 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
4-20-08 I made a purchase at Lowes. The cashier did not bag instead left my roommate to do it. Also he sat a rake I purchased behind him causing us to leave it behind. We had to return again to get it. I shop there often but this person made me think about not returning to shop there. I am a credit card holder with Lowes. I have never before been treated so...
May 13, 2008
3:35 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Schwinn bike for my son in Jan 2008. The bike started to have problems after the first 3 weeks. The chain would continually come off the rear wheel. Finally it completely pulled into the rear wheel, broke two spokes and destroyed the rear derailer. I took the bike to Target with receipt within the 90 day window for repair. It is now almost mid...
May 13, 2008
3:07 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
My 2003 Ford Escape has peeling gold paint. It is coming off the lift gate, a place where it is unlikely to get stone chips. It was built in Kansas City. Ford says no one else has complained about this issue, yet I see it on a number of posts.
The local body shop says it was a factory defect, yet "customer service" says only a Ford engineer can make that...
May 13, 2008
3:03 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to RAC looking to purchase a television. My credit isn't that bad, and I have credit cards and am able to purchase a television elsewhere. What I liked about renting was that if something happened to it they would give me another and fix it or replace it. The same goes with a couch. I was buying one every three years or so and liked the fact that we...
May 13, 2008
2:26 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
DirectBuy is a complete JOKE, the ownership is beyond unprofessional and management is totally poor, this is for the Vancouver location...Save ur money!! I just found when I was at the showroom that the Sales reps were rude, I heard that the stuff that comes in is always damaged, comes in with missing items, takes ages for it to actually get there and...