The complaint has been investigated and resolved to the customer’s satisfaction.
I received a loan from Indymac Bank in 2006. I was told at the time when the house was appraised that it was fenced (not, cost me $1, 800). When the loan was ready to be signed I was told the interested would be re-adjusted once I got to AZ, I was living in TN. When I inquired about it they acted like they did not know what I was talking about. I filled out...
The complaint has been investigated and resolved to the customer’s satisfaction.
June 23rd: Subscribed to DirecTV; First available install date (by Ironwood Communications) was July 7th!!
July 7: A kid (16-years-old, if that) comes to my house and says, "Man, this is going to be tough. Are you sure you don't want to go with cable?" I finally convince him that, yes, I do want DirecTV. Then he says, "Okay, well I won't be able to hook up...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hundreds of LifeTime Fitness (LTF) members have been shafted! When LTF first started they offered a Founders Membership (FM) with a permanent fixed monthly membership fee. A FM was expensive, but it promised a great long term ROI plus a great resale value if LTF succeeded. As I understand it, about 1, 000 such memberships were sold by LTF. An LTF membership...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I hired The Custom Edge to Dig out, level and pour a concrete patio in our back yard in Fayetteville, Nc. After completing the job the company voluntarily put a coat of sealer on the patio. We paid our bill, but the next morning when we looked at the patio it looked absolutely horrible!!!
It looked like a rush job that left large streak...
The complaint has been investigated and resolved to the customer’s satisfaction.
The house that I rented from this company in South Lake Tahoe is so poorly maintained, that it is uninhabitable! Its filthy. It smells. And nothing works right. Their web site lies. There is no sauna, no game table, no CA king in the master bedroom. The hot tub doesnt work. Absolutely nothing works right in this house. I had to move my family to a hotel...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased my first RV here in May 2017. Waited my 3 weeks for delivery. Signed multiple purchase contracts. Told they needed to up the sale price $1, 000 dollars to get a better interest rate, but would refund me the money (I did get a copy of the check request). Now mid July no check!!! Also, spent 8.5 hours in Ramona and got a used hitch because they...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a custom item from Jamie through her etsy shop. I used alchemy (a way to request custom items and have sellers bid on it) and picked her to make my bag because she had great communication. Paid her upfront via Paypal. Then she sends me photos of the bag, and it looks nothing like the pattern she promised. Asked her to make a few changes, trying to...
The complaint has been investigated and resolved to the customer’s satisfaction.
My friends and I were at Dave and Busters celebrating a birthday when this ###ed Manager (first name Alan) came up to us at the bar and told us to pay our tab and meet him up front. He was so scared to explain his action that he had to get another manager to explain to us that with 10 people we had 17 drinks within a 2 hour time frame and that wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
From the initial phone order, the wait time for customer service is totally unacceptable. It took several calls and about 3 hours on HOLD to get the service initiated. Half the time I received the wrong information and would have to call back repeatedly. Each call was at least 30 minutes on hold. Recently, I discovered that I had been charged for a premium...
The complaint has been investigated and resolved to the customer’s satisfaction.
In the past couple of years, I've been invited to a few weddings that I have not been able to attend due to the fact I moved to the other side of the country. On two occasions, my friends had been registered at Target. I think, "Great, Then I can order something from their registry online and have it shipped to them."
Both times I have done this, I have...
The complaint has been investigated and resolved to the customer’s satisfaction.
Completely dissatisfied!!! Paid too much compared to competitor pricing. The sales rep- guaranteed that this was the best price. What a lie!!! I over paided by at least $3, 000! Then they won't match OR take care of you in anyway. They wouldn't give me a detailed bill with included the individual breakdown of laminate per square foot, sub-floor, labor...
The complaint has been investigated and resolved to the customer’s satisfaction.
This school is charging money for a diploma, not for teaching; I want a refund and an entity that would make them do the job they ought to do instead of just taking the money from people with the promise of a piece of paper.
For people that don't care about learning this its the ultimate dream; but I want to learn, I want to know, I want good service and...
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all, I live 45 minutes away from the Ikea store in Frisco. I shopped there on Saturday with my daughter and we chose a dining room set with 6 chairs, a bedroom set and a computer desk and chair. I intended to have the furniture delivered to our home. We stood in the long cashier line only to be told we should have gone to the other line to have the...
The complaint has been investigated and resolved to the customer’s satisfaction.
Between the haters and the toe-the-line WFGers, the truth lies somewhere in between. Look at the local phone book here and you will see lots of offices for WFG. As their promotional material shows, they have a NASCAR driver. They sponsor the PAC 10. AEGON backs them. It's definitely not illegal what they are doing. I went to the Saturday morning...
The complaint has been investigated and resolved to the customer’s satisfaction.
I requested a waiver for one day of late charges ($68) due to a scheduling conflict. I was told by the customer service manager Kenese Sonny' that 'in the 'REAL WORLD' that doesn't happen!
The complaint has been investigated and resolved to the customer’s satisfaction.
I opened a checking and savings account with Bank of America in 2005.I had direct deposit of my pension checks from VA and SSDI.In May of 2006 I received a check of $3.800 usd from England stating that I had won a lottery in England. I researched on line and the Bank existed, the account existed and the Lottery Service had a working number.I have been...
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought a GPS unit $269.00 took it in for warranty battery dead and not locating satellite. I had purchased the extended warranty for a extra $50. Told they would ship for repair. Next day I get a call from Toronto I am in Vancouver we have looked at the unit and it is not worth fixing will will mail you a cheque for $170 depreciated replacement value. I pay...
The complaint has been investigated and resolved to the customer’s satisfaction.
Tax Refund Problem on June 23, 2008
Receipt # 00019-71548 & #00012-99270
On the morning of June 23, 2008 I entered the Home Depot store in Kenner, LA and went directly to the Customer Service desk to inquire about tax refund on items that would be exported to Honduras by Dip Shipping, also in Kenner, LA. I explained to the clerk that we had been dealing...
The complaint has been investigated and resolved to the customer’s satisfaction.
We hired a car in Toulouse online, and seeing as it was only a short 4-day holiday, we agreed to upgrading to an Opel convertible when we checked in, for an additional daily rate.
In Mirepoix for two days, south of Toulouse, and some little criminal put a scratch along the door, while we were parked overnight. The next night, the car was scratched again...
The complaint has been investigated and resolved to the customer’s satisfaction.
On June 5, 2008 we ate at Church's Chicken in Arlington, Tx. The receipt had a phone survey. After the survey is completed you get a code word. This is good for a free meal w/purchase within 30 days for original meal. We bought first meal June 5, completed survey June 5, tried to redemn coupon on June 26, and was told it was expired. I followed their rule...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was unhappy with Comcast and switched over to RCN starting June 20 (along with our phone number). On the day that our service was switched over, I returned all the equipment and called Comcast to cancel our service.
To my surprise, Comcast would not cancel our service, saying that there is a "open work order" on the account. It has been 3 weeks now and...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was called regarding my student loan and after giving some information, the processor, Mr. Hanson, at extension 6683, threatened me when I didn't want to give him my debit card information until he gave me some information. I explained to him that I had not received any mailings regarding this loan and it is my intention to pay it back. He had me...
The complaint has been investigated and resolved to the customer’s satisfaction.
We bought online under an advertised aura of "heavy duty top quality tarps". After receiving our three tarps, we discovered one had a hole, and all were flimsy and not waterproof. We called to request a refund, we discovered that their tarps are not waterproof, and that the packages are not returnable after they have been opened. They did send a replacement...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased some lights at Ikea USA for about $50.00. I took care to save the receipt and the original package and all the contents. About 10 days after I purchased the light I attempted to return it at the Sunrise Florida store. I was told by the girl at the return counter that I could not return it because I had opened the package.
Immediately I asked to...
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all, they took my braces off, they had told me that I had small roots and they did not wanted to risk my tooth to fall off. So I decided to take them off, after they took them off I got my retainers they didn’t fit me at all. Then my teeth were moving so, I went back they gave me new ones, but they did not fit at all again, so now my teeth are...
