This Continental Finance credit card company is a joke. I had applied for this card online and as soon as I got the card someone from continental finance called me and wanted me to pay 50.00 over the phone. They kept insisting I pay the amount. By the time I even got the card, there was almost 200.00 in fees. The customer service people there are very rude, do not be late with a payment because the fees are outrageous! They will call constantly every single day! Do Not Get This Card. they are a rip off. I wish I would have know about this card before I got it!
After years with Advanta Bank and having to continually call and complain about sudden rate increases into the 20's, which they always reduced after I challenged them back down to the teens, they finally made my rape permanent when they jumped me from 11% to 30%. It was just two months previous that I accepted a 7.9% balance transfer and then they lower the boom when the balance is so high that there is no way one can pay it off.
When I called to challenge them the only excuse that they offered me, since I was always on time and usually paid extra on my account, was that it was permitted in their agreement and it was perfectly legal.
Now how is that for customer service.
This is my first post, it needs to be said. We had the BEST sales force ever put together from the manager to the sales team. And we proved it by the numbers that we did. I prey that you all find great jobs because you deserve it. You all gave the extra effort to make the sale and help the customers to your fullest. You did!
It is unfortunate that you had no support from the business office or service department. I first blame the owners for their greed and not paying their vendors and leaving service in a bad situation by not being able to obtain parts and having to delay deliveries for flooring issues.
Yes we "sales" did our jobs, we loved our jobs, our customers and we were the best, the economy did play a part in our down fall but it is also true that we had to deal with one owner that was dysfunctional in many ways and a business office that did not know how to handle budgets or forecast for the slow months. Granted this company was a cash hog, it could have been managed better.
There is so much more I want to tell you but I can't at this time, I love you all and I am working on helping you collect the monies you are owed. This includes the service department that had their hands tied.
Want everyone to know this, Without mentioning his name, the employee that was on channel 10 news last night was just threatened to keep his mouth shut. Now the gloves are off, I want everyone to know about this in case something happens to him. 3 thugs came onto the property where he is staying and told him not to talk to reporters in the future.
One of the thugs was playing with a switch blade. They had a new Chevy 1 ton truck. I will not let anything happen to any employee for doing the right thing. Just want to leave a paper trail of the latest event. These guys are bad news.
Also, a report was filed with the North County Sheriff's department.
I have been a tmobile customer since 2002. I purchased a sidekick slide for my son march 2008 and my son has been complaining about the phone starting in june 08. The phone is fully charges and the next 10 minutes the battery is dead. I purchased 2 new charges from tnobile june 08, those two charges do not work properly and I refused to purchase new battery and new charges after spending all this money on these accessories and they don't work. I went into the tmobile and a very unprofessional guy was in there and called me ignorant. I had my son with me and I told him he was un professional and I walked out the store. I do not want tmobile anymore at this point. I am dissatisfied with tmobile and I am going to tell my family to not renew there contracts with tmobile.
I ordered a stupid jacket from classiccloseouts.com it didn't even take them a day to charge the credit card. I order this jacket on September 25, 2008 and it still hasn't been shipped. I've e-mailed them bunch of times and I never get an answer. I called them and still no answer the only thing I get is a voice mail. I don't know what to do because the credit card isn't mine and I don't know what to tell the person I borrowed it from. Why can't people these days act like humans and not steal money and stuff.
Purchased a childs bedroom suit and it arrived in poor condition and with missing pieces. Have been calling for more than one year for them to make this deal right. They have not held up on their end and would not allow me to return. Bottom line, I have crappy furniture from rooms to go. Never again will I shop with them - You can't trust them! They will not return your call, emails or faxes. They lied about the product. Finally sent someone out to look at the product and he agreed it needed to be repaired and said someone would be back to fix it within the week. Still waiting since Thanksgiving last year. Don't trust this company! Shop elsewhere!
After purchasing a Toshiba laptop a day less than the two week mark from the Hamburg, New York location, I returned to the same store I had purchased the item since I was having difficulties connecting to the internet. The internet was "connected" and internet explorer would work yet several other programs including the "Trend Micro" anti-virus software that I attempted to install had implied I was not connected. I had contacted the ISP, Netgear (wireless manufacturer), Trend Micro, as well as Toshiba whom all referred me to return the item. I returned to the store with the item and recepit in hand, expressing my concerns with the defective product and requested to exchange the item for the same exact model I had purchased just less of two weeks prior. Two weeks prior, I had purchased the Toshiba laptop which was originally priced at $699 yet was on sale for $550. So as I said, I wished to exchange for a working product that I paid cash for. The customer service representative stated they discontinued the item. My options were to get a refund, a gift card, or an even exchange for an "ACER". I stated that was not what I had purchased nor what I was interested in doing so. It was also mentioned the only version available was at the Watertown location but I would have to drive out and pick it up, never offered to have it shipped to their store. I purchased the item I wanted and it did not work properly, ALL I WANTED WAS THE SAME ITEM OR SOMETHING OF COMPAREABLE STANDARDS. The "Acer" is is no way a comparable item in my eyes. Now I have asked to speak with a manager whom may be able to further help me. Stephon, whom was the manager on duty, stated there was a newer version of the Toshiba out that I purchased, yet was $150 more than I paid. I was dissatisfied in returning a product I happened to get a deal on and was dissatisfied that the same model that "WORKS" was not available, only a newer version which they admitted had the same specs for an additional $150. I proceeded to ask to speak to his manager he continuously repeated "1-888-BESTBUY". I said I was not satisfied calling a 1-800# to get the issue resolved while I took my time out to return to the store. Yet because he no longer wished to help I was left no other choice but to call while standing at the counter. I proceeded to do so and at that time stated I wanted my refund while I was on the phone. Now as I sat on hold for ten minutes waiting to speak to a management personnel, I watched as the three customer service reps and manager, Stephon, went on to ignore my request for a refund and service others in line. I spoke with the Supervisor of Corporate Offices, Steven, over the phone, whom again was very unhelpful and very unprofessional, swearing back on the other end of the line and offering no apologizes at all. To say the least I was lead to another dead end. I was at my witts end frustrated at the service i was receiving and disgusted that this business operates this way. NO CUSTOMER SERVICE whatsoever. I in no way, shape, or form felt I was requesting anything out of the ordinary or unreasonable for that matter. I just wanted the same product I paid for that was not defective and since that product was not available I feel I should have been offered something more comparable. Did I mention, I had spoken with another employee during this episode and was informed that Stephon told the other employee that he was able to exchange my laptop for the current version which replaced mine for an even exchange yet was not going to because he felt I was being rude?! I did not know Best Buy's Return Policies were based on the Manager's Opinion rather than actual policy enforced. So as I said Stephon had been ignoring my request to get a refund of the money I paid and I had to again say "Excuse me but I believe I asked for assistance and you have been helping other customers over and over again while I stand here waiting" Like I had told him earlier, calling 1-888-BESTBUY was not going to help but and I was right about that. So he decides now is convenient for him to give me my refund and proceeds without saying a word to me until we get to the point where he asks "do you want a gift card or the check mailed?" I stated I had paid cash and expect the cash I paid in my hand before leaving. He said there was no way. I CAN NOT believe if you pay cash for an item and have your receipt and are within your return period that you have to wait fo a check to be mailed! I can not believe what goes on in that Store, it is absolutely unacceptable in my eyes and all consumers should be aware of this!
I currently have Comcast for my cable, internet, and phone service. Since signing up for their service in June of this year, I have had monthly issues and interuptions in service. To be honest, the cable is not bad. The internet and phone service is TERRIBLE! The most recent (and still occuring) issue has lasted over a week. I have been without internet and phone service for about a week. The most frustrating thing is that I work from home and rely on having reliable internet and phone service to do my job. This is a concept that apparently no one in the customer service department at Comcast can understand. I have been forced to call my cell phone provider and increase my minutes for the month in order to avoid overages. Obviously this costed me about $30.
Sick and tired of calling Comcast, I decided to start shopping the services around. AT&T has the same services and offers more perks (DVR and more channels) for the same price. Unfortunately, the Uverse system is not available where I live and I have get the aesthetically pleasing :) dish attached somewhere, but hopefully I will have reliable service.
Bottom line...STAY AWAY FROM COMCAST!
I just got off the phone with a representative from Wells Fargo Financial. The man I spoke to from customer service must have been one of the rudest people I have encountered in a long time! I was recalled to active duty and under the Servicemember's Civil Relief Act am entitled to an interest percentage drop if the obligation was entered prior to enlisting. Anyways, I mailed the paperwork (a letter explaining the situation, my orders, my enlistment contract) and certified/registered mailed it to their address that handles this in late August this year.
Since I hadn't heard anything by September and the delivery confirmation stated it was received in late August (even had the signature) I decided to call. The customer service representative said they must have not received it. I explained that it was certified and he told me to try to read the signature. Needless to say, we didn't come to an agreement and I resent the information, again certified and registered mail.
Fast forward to a month later. Today I decide to call since no changes have been reflected on my account. I speak to a gentleman and tell him this is the second time I have sent in this information which now clearly states it was received Sept 29th of this year. Since it's mid October, and I still hadn't heard anything, I wanted to speak to someone who could help. He was possibly the rudest customer service representative I have encountered. He told me it hadn't been 30 days and they had not received anything. He verified that the address I was sending it to was correct and said to resend. I told him I wanted to speak to the dept that handles it since obviously someone was signing for this and nothing was being noted into the account and he said no one could help me.
I finally asked to speak to his supervisor and he said no one could help me. He told me that I couldn't count since it hadn't been the thirty days so no one could help me. I reiterated to him that this was my second attempt at sending this information but he was too busy telling me to just mail it again that he failed to realize that I have two receipts that state this was received by Wells Fargo. He was so rude - why work in customer service with that attitude? It reflects extremely poorly on Wells Fargo to hire such incompetent people.
Finally he patches me through to supposedly his supervisor which was actually cordial however said I would have to mail the paperwork again and to certify it (obviously this method has yet to work). I told him I would humor him and send it in again, however, I wanted a point of contact so that if this is not received once again, I can speak to someone to fix this issue. He said to call back customer service.
I am extremely upset with the way Wells Fargo is treating me and this situation. I've served my country to nine years now and Congress and our President have put this Act in place to help us. It is a shame that companies like Wells Fargo do everything they can to not comply.
Do NOT bank with Wells Fargo Financial!
The beginning experience with Officetronics was good. 2 Months later my HP 4250N failed on me and we did a test report and found 120, 000 pages previously printed on the machine. We were confused because we probably printed less than 5000 pages. I called HP and was told the printer I had purchased was not NEW as Officetronics had me to believe. The printer was refurbished with only 90 days of warranty left on the machine. Officetronics defrauded me and my business by scamming me into a refurbished printer and telling me that hewlett packard printer was new. When I called Officetronics I was told to fill out the RMA request and I haven't heard back until 6 days later after calling and complaining. I was told this unit is past my return policy and that I am stuck with the printer. Now I am out a printer and the fact that was cheated and defrauded by Officetronics is very upsetting. I don't recommend anyone to use Officetronics.
My current account with you is billed electronically automatically.
I ended my account for phone # [protected] a long time ago. After I closed the account I received a bill from you guys saying that I still owed money, even though I closed the account. I paid that bill with you guys telling me the account was closed and there would not be any more bills. Then months later I received another bill and again I inquired how I was getting billed when the account was closed and you guys said it was before the account was closed which I inquired why would I pay my ending balance and there still be a balance after the account closed. Without it making any sense as to why I was billed I paid it off to be done with. Then a couple of months pass and again I receive a bill, this time I'm pretty sure after two times there is no way I still owe money to you for a closed account that I repeatedly paid for and was told both times there was not any more balances due. So I call the collection agency and the guy threatens me with ruining my credit report and that Sprint is a large company that I can't fight. I tell him there is no way I owe any more money so he supposably tranfers me to Sprint. The sprint lady says I do have a remaining balance and I tell her that is not possible and she comes back and says it is from a balance before the account was closed, which by the way I was automatically billed to my credit card so there is no way I could have an outstanding balance, let alone twice. Now I am getting another bill, which there is no way I am paying this one.
I tried opening a business bank account with the Bank of Scotland and had a very bad experience. I was asked to provide many different pieces of information in a sequential manner (one after the other). It took over 5.5 weeks to find out that the letter from my account (an account for over 40 years) was not a member of one of there select groups and they could not accept a letter from him. I gave up after 5.5 weeks. They also have not returned my ID documents after 3 weeks!
I contacted them regarding cartridges my printer did not recognize - they sent me a prepaid label to return them for refund, I returned them with a delivery confirmation for my refund. I tried to log in to see the status of it and was unable to, so I phoned, they said something about the cartridges they got back weren't from them, he had to go to the warehouse to find out what was going on for sure and would call me back.
He never called me back and they have locked me out of logging on to my account on their web site. I'm out $51.16.
My boyfriend and i hired destination movers to do one simple thing and that was to move us and they couldn't seem to do it without causing a lot of stress.
They were violating a bound contract with us stating in there fine print that they have by law 21 days to move items from the east coast to the west coast from the time the consumer calls and basically says "okay go a head and ship it".
We called the 29th of September 2008 it came on October 23rd 2008. I had called them on September 29th 2008 to have them begin the moving process. We have been very complaint to the movers demands and have sent them half of what we owe them to begin the very process.
We were moving a small 1 bedroom apartment from MountRainier Maryland to Tucson Arizona and had only 2 days to get a mover and find transportation to Arizona so it was extremely stressful.
On May 29th 2008 the day we had them pick up our belongings they were extremely late and did not come at any time they quoted us.Their excuse was there was heavy traffic in west virginia that day.
We had explained to them we were on a timed bases and it was crucial they fallowed within our timelimit. We unfortunately were not present at the time of pick up, we had no choice but to leave our belongings behind in hopes they would keep their promise to pick up our stuff. We had gotten a phone call later that evening stating that they were unable to get into the apartment building, when we had already called and told them exactly where we had hidden a key for them to get in. We had called them to confirm if this was in fact true and they told us it was not and that they had gotten into the building and have our belongings and are waiting for us to tell them when to deliver. We had told them we would call as soon as we had all the money we needed to complete the transaction . We asked them how we were suppose to pay them since they did not show up while we were there, they in turn told us to pay in full on delivery and that's what plan we were going on.
We had asked about if they had storage for us because we needed at least one month before we had all the money and that night we had hired them they told us it would be $100 a month first month was free. There was no mention of late fee's or having to pay month to month for storage. That being said when we called to have our stuff taken out of storage and begin the delivery process we were told our amount due to them was $1500.(remeber we had orinially been estimated $1000.03) We argued to them that it could not be $1500 and that we should only owe them $1300, (4 months in storage at $100 a month and the first month was free so $1300) . This is when the manager got on the phone and claimed that we owed them for late fee's(that we did not know about) because we didn't pay them month to month.When we spoke to the manager he was willing to bring it down to $1400 but after sending a payment of $750 to him he changed his greedy mind and told us it was another $750 at delivery. I stress that we had no idea about any of the late fee's/ month to month payment. Had we known about them it would have probably saved us a lot of headaches.
We finally got tired of arguing with them about it and we just said enough and verbally said to them we will pay $1500 now please send our belongings.We had called them a few days after sending the money order/ cashiers check to verify they had received it and everything was set to go which they replied to me it was on its way. I had been dealing with one of there representatives Ana who had kept saying "its on its way, it should be there with in a few days, and it was to arrive on a Tuesday or Wednesday." Lets just say this is one of the many lies we were told.
Our items never showed up on the Tuesday or Wednesday she claimed it would, so again I called them the fallowing Monday(to give the truck extra time to get here) and I called them back and said hey wheres my stuff? They again gave us another story claiming to have truck problems and that the problem was being fixed and was being sent out that night, and that it would take another week before it got here. Needless to say it still had not shown up.My boyfriend had called and talked to the manager himself and he claimed we were not on the delivery list at all. So we didn't really know what to believe.
According to /link removed/ we are not the only ones who have been scammed by this company. I couldn't even begin to tell you how rude there customer service people are. They have lied to us about things numerous times to my boyfriend and I and we have been put on hold for more then 20+ minutes just to find out that nothings changed that it was still "on its way". Not to mention they have hung up the phone on us many times and when we call back they would disconnect the phones and pretend we called after hours.
There needs to be something done about this company or they will continue to rip off/ abuse people. I encourage you to take a look at some of the claims posted on /link removed/
On our account Nothing was ever signed on anything we agreed to, It was all done verbally on the phone there were no e-mails sent except our initial estimate of $1000.03. and one conformation e-mail stating we paid them $750.
We had received an e-mail from max the manager on Wednesday the week of October 22, 2008 stating that he was told by the driver that the driver was trying to contact us and that he had called our phone 3 times and no one answered. This is a bold face lie because i am home 247 and i know who calls and who does not call.We did attempted to call the driver who had been extremely rude and made a comment of "tell Ana (from destination movers) to have your stuff personally flown to you because it isn't my problem anymore." I was crushed thinking i was never going to see my stuff again.
We called destination movers over 20 times and each time they either never picked up or if they picked up they would put us on hold for over 20 minutes at a time forcing us to get mad and hang up. We did finally get a hold of max who claimed he was going to get into contact with the driver and then give us a call back. lets just say we never got that call. I finally had to have my mother call them and ask them if they would be willing to send out our stuff the fallowing day (Thursday). They had tried to scam us out of another $200 but once they realized they couldn't and wasn't going to get $200 they dropped it but, they did end up delivering the next day.
on Thursday at 1:45 pm October 23rd, 2008, we finally received our belongings well most of them anyway. We had also found that almost all of our boxes were trashed and luckily for them nothing was broken. there was one box full of my good silverware that was opened and it looks like some of the utensils were missing after inspecting them nothing was found missing. We had also received a tennis racket and vacuum that had our delivery stickers put onto it but it wasn't our items.
I have a list of items that i did not receive with my delivery
such as 13 inch tv (tube not LCD)
Computer (cables, monitor, mouse&keyboard along with tower)
a single 4 drawer dresser
comcast cable box (We had agreed with comcast that we were to send it back once we had gotten to Arizona)
1 cordless telephone
A foreman grill
electric can opener
electric 4 cup coffee maker
A box full of shoes and 2 umbrellas, scarves, mittens etc..
1 or 2 boxes of books.
A box full of dishes (cups, plates, bowels etc..)
1 chair
1 love seat
1 twin mattress and box spring.
We are still trying to figure out if there is anything else missing/ damaged.
One thing that we noticed so far was minor damage to my tv stand and all that needs to be done is tightening and some scratches need to be repaired.
I know for a fact i am not the only person nor will i ever be the only person this happens to and if you were to take a look at /link removed/ you will see that there is 30 bad reports about this company not a single good one and they all basically say the same thing.What is sad it either the wives of the managers or the managers themselves have put comments on the website either trying to make themselves look good or filed a rebuttal towards the person that filed against them.
There trying to rip people off one way or another.
We have contacted Destination movers and told them all the goods we are missing and we asked them to check and make sure it was just forgotten somewhere.We also asked them to give us names of the companies who have been in contact with our stuff and we also asked them for a form for a full refund none of these things has happened. I did manage to write on each of my boxes what was in it and our address of where it needs to be delivered so that if someone did accidently got it delivered to them they could send it to us or find out our number and give us a call and to also avoid a thing like this happening.
When the driver was here to deliver he actually seemed shocked by my experience and he confirmed to me that the items that are missing were never loaded onto his truck. He had also informed me that when they tried to get into contact us the day before he had been forced by Destination movers to put our belongings back into a storage unit. We were then aware that the document we had signed (the estimate) was not a real contract and that I guess by law we had to have been present at the time of pick up to sign this contract or what they did would be considered stealing/theft.
We had also been aware that the complaint we sent to the BBB had been closed due to a "no comment" back from Destination movers. one more thing we are aware is Destination movers had originally been known under another name and back in 2003 was forced to shut down due to too many complaints filed against them. They some how managed to reopened under Destination movers back in 2007. These people do not move items themselves they contract and sub-contract other companies to do the job for them.
These [people are experts of conning, stealing, manipulating and thievery. They are not expert movers. They don't really know what they are doing and it shows by there staffs lack of knowledge. They are extremely rude and manipulative and will try anything to get your business. Now they are trying to ignore all our requests of trying to get our beloved belongings back.
I had called and called and called and begged for them to find my stuff or give me a full refund and i have yet to hear anything from them.
They need to be stopped and run out of business for good but what else can i do? I feel as though we are stuck with no options. Thank you Destination movers for making my life a living hell!
This agency is awful and needs to be shut down. The fact that they are not paying there models is BAD! How can we stop them? I also have done a promotion for Promo Models this year on July 11, 2008 it was a promo for Limbo. Anyone else this happened to? and no payment. No answering of my calls when I call and no return calls and no response to my email. The client even reconfirmed to me that yes I worked. This company Promomodels.com needs to be shut down by the state of California.
Business closing / Fire sale - It seems that Circuit City of Fremont California is trying to pull a fast one over on the consumers of the Bay Area. It was announced that there would be a "Fire Sale" at this location due to the store closing it's doors. But most items were only marked down 10%. And then I was witness to a pre-markup, the Pioneer (AVHP4000DVD) car stereo, which sells most every where for $400.00 was marked up to $500.00 then reduced to $400.00. Not much of a savings if I could get it somewhere else for less than $400.00 and still have a store to return to if something went wrong. I am sorely disappointed in Circiut City and their sales practices. but what should I expect from a store that will no longer be accountable?
Last Christmas 07 I purchased a 65" TV from Circut City, along with the purchase of this TV I received a FREE Playstation 3. I open a rewards CC and was told with my purchase all items would be intrest FREE for 1 year. (3) months later I started getting billed for the FREE playstation 3. I called customer service, they sent me back to store. Manager(Eddie) said I would need to pay the balance off for the FREE playstation 3, so I pd 700.00 to cover all items less TV. The next month I recieved another bill with intrest, went back to store manager said I would need to contact customer service I did so, they sent me back to store, talk with manager Eddie again C.S. said the promotion was keyed in incorrectly and a store manager could correct this problem. Eddie suggested I pay another 300.00 so I did. Please note for the last three months I have received lates fees for interest FREE for one year and paid 1k. On the same day Eddie called Chase CC CS, spoke to Chase CS rep. I and the CS rep and I went over what I was told by store manager to pay off out standing balance to get intrest FREE for one year. Chase CS rep said that Chase has a contract with Circut City to apply all monies toward the origional promotion, before applying any monies towards other purchases. I called customer service to go over details, they finally started a case # 2306904 and sent me back to the store. C.S. gave me Store Director, Steven Sterijeski name and number, which turn out to be the stores number. I went back to the store after receiving 3rd statement with accrued interest of on interest FREE purchase and the APR went from 14.49% to 186.27% on a intrest FREE for one year CC and have paid 1K toward other purchases (please note I have a credit score of 754) not some slacker, just want to point out a FRAUDULENT SCHEME I spoke with Operation Mngr. Eric. Eric was very aware of this issue. I ask Eric how could anyone possibly get a interest FREE for one year rewards card and recieve a FREE playstation 3 that was charged to my CC and the price for the TV was adjusted to pay for the FREE playstation 3 and paid 1k for other purchases made during Christmas as of which monies only go to the original promotion item. Eric stated that in order to have interest FREE for one year for the TV, I would have needed to return the FREE playstation 3 for a store credit, Eric stated all of the information is on my sale receipt. Note CS said the purchase was coded incorrectly by store! I told Eric this was such a scam, when one at Christmas comes in to the store to purchase a TV and a sales pitch of " Do you have children? Yes. If you purchase one of these 4 TV's you'll recieve a FREE playstation 3 and if you would like to open a Circut City Rewards card, you can also receive intrest FREE for one year, what a deal! OH by the way Store Director Steven Sterijeski has never called me back after numerous calls to the store requesting a return call. I dont know Steven has been notified, last spoke with OP Mngr Eric on 10/06, Eric stated after 9-10 months later there is nothing that can be done, I replied to Eric I have been in your store on 4 different occaions and/or for the last 4 months to correct this problem, Eric stated, "I dont know what to tell you, I said please have Steven give me a call and that I understand this is above your head and thanks for your support. I will be paying off this FRAUDULENT SCAM today and will never purchase another item from Circut City Inc.
On 12/27/07, I returned a broken MP3 player my son received as a gift from his grandparents. A replacement was not in stock for Tallahassee, but at 5 different locations two to 4 hours away, all had them in stock. Replacement was Special Ordered as I was told it was not a common stock item.
(Wait a minute, grandparents walked into the store and purchased it, at least 4 other stores have them in stock, but it is NOT A COMMON STOCK ITEM?)
Ok so the replacement was Special Ordered and I waited for one week, with no response, so I went to the store. I asked if my replacement MP3 player had arrived.
Rep checked my receipt and said it had not arrived.
I asked, Do you know when it will arrive?
Rep said, No it is a special order. Maybe it is on our next truck.
I asked, Can you check if it is on your next truck?
Rep said, No we do not know is on the trucks and cannot check either, but you can come back when the truck arrives and we will know then.
Repeated the above 5 times. I call and emailed customer service. Response was all the same. At one point, customer service told me I had received the replacement MP3. This caused an extra trip to the store. (Now the 6th trip.)
Now I asked for refund.
Manager says, Ok we will give the refund and you can buy the MP3 player elsewhere. Oops never mind, this was a Special Order. We can give store credit or a gift card.
I said, I want this MP3 player, do you have it in stock?
Manager says, no it is not is stock.
I said, Well why would I want a store credit or a Gift Card. All I want is a working MP3 player. I told the manager that several other Circuit City Stores had the MP3 player in stock. Can we have one sent here
Manager says, No we cannot have one sent here but you drive and go get one.
(The nearest other store is 2.5 hours away)
Finally, the manager said he would issue a credit. I gave him the ORGINAL RECEIPT, and exchange receipt. He said, I need the credit card originally charged.
I said, Look up the receipt and issue the credit to that card. I already told you it was a gift on one of my first 5 visits.
Manager said, No card no credit, and since you started the exchange, in order to get a credit, your grandparents will need a copy of the exchange receipt.
Now my son is still waiting for an MP3 player that works.
I received an overdraft notice on a seldom used Citizen's Bank checking account. I didn't understand a charge of $39.99- I didn't authorize anyone to charge this account. The company was called Pink Home Entertainment. I can't find any such company on the internet but I can find complaints about them charging consumers without authorization.
I called the phone number given on the bank authorization and the young women who answered said she was just the 3rd party biller for them and that she would refund the $39.99 in 7 to 10 business days. She told me that this was set up to be a monthly reoccurring payment and that she would cancel the transaction so I wouldn't be billed next month.
After reading posts from others who have been scammed, I'm not sure that she was actually from a 3rd party biller or that they will be crediting my account. I guess they think if they keep the amount small that most people won't think to check to see if it's legitimate. I am working with my bank's fraud department to get get my money and the over-draft fees refunded.
I have a problem with my slide in range. After the cleaning cycle the door locked, displayed error message F-60. I called 1800 4myhome as listed in the owners manual. I got disconnected, placed on hold, transferred to several different people where I had to start again from the beginning. We disconnected the stove re plugged it in and got a new error F-11. Put on hold again. A totally different person on the phone again. Was told that I was on the list for cancellation. Never did a service rep give me a time or day for a definitive appointment. The service department is completely unorganized and in no way should I have to be put through so many loops to get my oven door open. Usually it is expected that the repair department be proficient at their job, but I guess not at Sears. Now I have no oven to use and no explanation for this. I am highly disappointed in the service I received. I know for sure that as soon as my range is fixed I will be selling these products and not making any further purchases at Sears/Kmart for any big ticket items that I may need in the future.
We bought our $1, 963.23 stove on 9-12-99, and it has never worked correctly. We have a warranty valid until 3-4-2010. The latest episode began 8-8-08 when Chris, a technician, ordered parts he said we needed. (We have the receipt.) He came again, blaming Sears for the fact that the part didn't get ordered. Sears blamed him. (We also have this receipt.) Finally, my husband called and got the usual runaround, talking with a Tiffany and Joy. Parts were supposed to be ordered 0n 9-10-08. Next, John, another technician, said he would make sure we were taken care of. (We have that receipt as well.) He gave us his cell number (which wasn't valid), had us sign a receipt. At the time, I didn't notice that this receipt was for some woman, Guadalupe, who needed a washer repaired. All technicians say they can see the the liquid in a pan slides to one side, etc. etc. It never gets fixed.
Today, Customer Relations cut me off. I started again and was told that they are not going to cover what the technicians said was needed. I asked what we were getting for our warranty, and she had the gall to say repairs and service. At the least, they should honor the warranty starting now and refund the nine years we've paid for for next to nothing. We will never again shop at Sears. They make their money on warranties and products they don't back.
We are totally disgusted with the treatment and everything that Sears now stands for!
On May 17, 2008 I ordered many items including a bed foundation for a friend who relocated to Austin, TX. Everything was delivered via UPS except the foundation, because it is a bulky item.
The delivery was scheduled for May 27th, a delivery person called myself and my friend in Austin, the morning of, to confirm delivery. There was no delivery and it was rescheduled for the next day, because they claimed no one was home. Again, there was no delivery the 28th. The person receiving the foundation then called the delivery company who stated that the foundation had been delivered. After being informed of the mistake, the company stated that they would get back to my friend in Austin, and never did.
Therefore, I, the billing party, contacted Sears.com at MINIMUM 11 times since June 8th and August 18th, according to my phone records. Where I was given the run around, transferred from department to department, and at times hung up on. I talked to so many representatives and delivery specialists, but NEVER ONCE received an e-mail or a call stating that they were further investigating my case. At one point, one representative gave be a reimbursement of the item, and when I called back for the reimbursement of the delivery charge, they retracted the entire reimbursement. They acted like I was trying to get a free foundation! I had supposedly: 3 Ship Confirms and 3 Manifests to further investigate my delivery.
The last straw was when, number 1, the representatives began saying they couldn't see my order on the computer anymore because it had been over 45 days, and to basically forget about it. Number 2, the representatives couldn't even transfer me to somewhere in sears.com to file a direct complaint. I got the repairs and restoration department instead!
Consequently I had to buy an entire bed from JC Penney (which got there). Eventually, through another review online, I found out that they may respond if a complaint is filed with the Better Business Bureau. So I filed a complaint on 8/18/08, received an apologetic phone call on 8/22/08, as well as my entire reimbursement. While I NEVER received a written apology from Sears nor the countless of HOURS back that I spent on the phone with them, I eventually DID get my money back. I am SO DISGUSTED with Sears.com, that I will NEVER do any business with them again and I am telling EVERYONE I know about this too.
I was charged 2 times $69.90 in June i only had one order with them in February. My credit card was charged too and i did a claim. My bank had contacted them and I just receive my claim letter. They told my bank that i did a membership with their "sister company".
The letter is telling the classic closeouts have a "sister company" called "THIRDFREE.COM" the i sing up for some membership (I DID NOT). This is ridiculous. This is a crime they can not do that. This is police case.
DON'T BUY FROM THEM! BE CAREFUL PEOPLE!
I sent a few items back to CC. Two sweaters that ran too small (one was also damaged-no tag, and had a spot on it-clearly worn before!), and a shirt that looked ridiculous. The items were delivered to CC on Sept. 18th. It is now Oct. 14th, and I have yet to receive my money back. I emailed and received a response on Oct 1st, stating that the return was just recently processed and to wait a few business days for the credit to appear. That was 2 weeks ago! I just sent another email demanding my money back by the end of the week. If that's not done, I'm contacting the BBB and the Attorney Generals Office.
