Advanta Bank Corp is a RIPOFF. I opted out of the new interest rate terms 29.99% and they closed my account and still raised it.
I constantly called and complained and refused to pay until I got some resolve. They reported this to the three credit bureaus. Did Advanta receive any bailout money from the government?
I noticed that we have not received our last two statements in the mail from Advanta.. We alway pay our bill in full and carry no balance to avoide the insane 30% interest rates. I just got an email that our bill is past due and now we owe a $39 late fee and interest on the balance. How come the only piece of mail that cannot find our mailbox is our Advanta bill? Has anyone else had this problem? Is Advanta "forgetting" to mail our bills in order to rack up additional fees and interest? I went to their website to download our statement and, surpise, they are experience technical problems and connot generate a copy of my last statement. If Advanta is intentially not mailing out statements, is this grounds for a class action law suit?
Received notice from these devious ### the week of May 22, 2009 that my card had been cancelled, as well as all Advanta Card Holders accounts had been cancelled.
Can this be verified? The letter stated that Advanta Credit Cards were operated by a trust. Did they get a little scared by what O'bamy has in store for them. What does the street know that the typical "sucker" such as myself doesn't know. My account was current damnit, or I would have made these dirty ### chase me and spend some of that money in legal fees.
My father always told me, "son don't let these kind of guys get you down, in the end they always get what's coming to them." I don't believe it anymore. My Dad was a died in the wool Democrat, and would have voted for a "Gorilla in a pin striped suit." Thank God he died a month before the election.
Thank you for your reply and for reversing the lat charge. The additional $42.00 has been sent through our online account to this account as usual. However, you did not address the other two items that I discussed in my first message. I want the billing date moved to the 10th of the month. This allows our company time to take care of some administration of our accounts and pay on time. A closing day at the end of the month is most inconvenient. Also, Please do not call me any more. All future communications will be written via email. So what about lowering the interest rate to something reasonable like about 7%? Can't you just get this handled without countless back and forth which is a very inefficient use of my time and yours. The prime rate is less than 2%. I would agree to something between 3% and 7%, but not a tick more. If this is not possible immediately, then close the account effective today and just bill me and I will pay down the balance at the initial rate you offered me when I opened the account. Please no more phone calls.
S. Harden Lemke
Baby Girl Enterprises, LLC
------------------------------------------------Dear Sonia Harden,
Thank you for contacting us about the late fee that was assessed to your Advanta account.
Payments received any time after the due date indicated on your billing statement are late. We must receive all payments on or before your due date to avoid assessing a late fee.
As a courtesy to you we have waived this late fee. This amount should appear as a credit on your next billing statement.
Since the credit will not appear until your next billing statement, please do not deduct the credited amount from your minimum payment due on your current billing statement. If you deduct the fee from your current payment, your account will be past due and additional fees may be assessed.
Our records indicate a lower rate may be available for your account. If you would please contact our Customer Service Department at the toll-free number indicated below, we will be happy to review the Annual Percentage Rate for your account.
We appreciate the opportunity to serve you and your business needs. If you have any other questions or concerns, please feel free to contact our Customer Service Center. You can visit us online 24 hours a day at www.advanta.com or call us toll free at [protected], Monday - Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 5:00 pm Eastern Time.
On Thu Mar 05 12:56:53 EST 2009, [protected]@yahoo.com wrote:
> I have received the last few statements late, after the due date. You have charged me late fees and I want all the late fees charged to this account reversed! Also, since when is my interest rate gone up to 35.17%?!!! Have you people lost your minds? I opened this account because you offered me a reasonable low interest rate. Now you have hammered me with this ridiculous rate and I am not happy nor will I tolerate this abuse on your part. You will bring this rate down to prime plus 1 or I will close this account and I will also require you to recalculate the balance by a reduction of 60% any remaining balance to an interest rate of 7%. Since the majority of the balance is just accumulated interest that has been compounded over time. That is prime plus 3.
> Another problem is that the most recent statement which I received states a minimum payment of $192.00 due by Mar 2, 2009. Now I am looking at my current statement online and it says that the minimum payment due on Mar 2, 2009 is $42.00. ???????????? Plus you charged me $39.00 late fee and I know that this account was paid on 26 Feb 2009!!! What the hell is going on in you accounting department??????? Your accounting practices are suspicious to say the least.
> This action on your part as a bank is equal to shooting yourself in the foot.
I am not going to contact you collections department as they are in Bangladesh and it is impossible to get them to understand anything. Furthermore YOU have not answered my questions about the interest rate nor have they as they have called and harassed me at all hours of the day and night which is illegal in the United States and furthermore your accounting practices are suspect to begin with. I have paid you on time and even sent an extra payment and you are still clueless as to what is going on with my account. I have the confirmation from Wells Fargo Bank that you have been paid and furthermore you will issue me a written apology, drop the interest rate to Prime plus 1% a and drop the outstanding balance on this account by 60%. I will file a complaint against you with the SEC and the FBI regarding your shady business practices and harassment of customers. You have be stalling on your customer service and I have had it and I will publicize the fact that you treat your business customers like dirt even when they pay you!
Here is the proof!
Flag this message
Wells Fargo Bill Pay Notification
Tuesday, March 10, 2009 12:31 PM
"Wells Fargo Online" <[protected]@wellsfargo.com>
Add sender to Contacts
Click on link column headers to sort
Send OnSorted Descending Amount Expected Delivery Reference # Payee Status Action
03/09/2009 $50.00 03/11/2009 XBNBIHXU ADVANTA BANK COR Paid View/Inquire | History
02/26/2009 $150.00 03/02/2009 4BCBUHWM ADVANTA BANK COR Paid View/Inquire | History
02/26/2009 $125.00 03/02/2009 FBCBUHWM Cardmember Servi Paid View/Inquire | History
01/29/2009 $125.00 02/02/2009 9BCBKH56 Cardmember Servi Cancelled View/Inquire | History
01/29/2009 $125.00 02/02/2009 TB7BZH56 Cardmember Servi Paid View/Inquire | History
01/27/2009 $150.00 01/29/2009 1BJBJH56 ADVANTA BANK COR Paid View/Inquire | History
01/27/2009 $150.00 01/29/2009 DBCBKH56 ADVANTA BANK COR Cancelled View/Inquire | History
THis is the direct download from our Wells Fargo account. YOU need to check your books! DO NOT CALL ME again. I have had it with your company! Further more you keep changing the due date! But when I asked you to set the due date permanently on the 10th of the month you ignored my request which was more than reasonable not once but twice. What kind of Customer SERVICE? is that????? What a bloody [email protected] Pick a due date and leave it [protected]@!!
March 10, 2009
Payment Sent *
Payee Name Amount Date
ADVANTA BANK COR $50.00 03/09/2009
Get this done or I will see to it that you are fired for lack of performance and insulting a customer! If you don't do what I ask I will start a CLASS ACTION against ADVANTA BANK and don't you think that I can't. If you are treating our company like this, I know that you are treating many other small businesses in the same manner. I will see to it that you get national publicity for your notorious and unscrupulous business practices. I will make it happen.
Baby Girl Enterprises, LLC
*Payments sent electronically may take up to three business days to be posted to your account at the payee, and payments sent by check may take up to five business days to be posted to your account.
If you have any questions about your Bill Pay service or need assistance, please sign on to Wells Fargo Online Banking and click "Contact Us" to send a secured email. If you prefer, you can call us anytime at [protected].
Online Customer Service
Dear Sonia Harden,
Thank you for contacting Advanta regarding your account.
Please contact our Collections Department by calling [protected] and an account manager will review your account.
We appreciate the opportunity to serve you and your business needs. If you have any other questions or concerns, please feel free to contact our Customer Servic
Early in 2008 I elected to transfer my remaining business debt to Advanta at a rate of 3.99% for one year. The balance was $7250. I rarely used the card. My business was suffering as of late. Not unsual these days. I accepted seasonal work to offset the lack of sales. I was two days late (first time as a business owner with any creditor) because my paycheck arrived two days after the due date. I accepted the late fee and the fact I would lose the special rate despite my situation. I believe my statement increased to 7.99% or so. I could live with that. Then a month or so later, with no warning, my rate is at 35% sending my account in to the red! I contacted customer service and spoke with "management." Nothing. They periodically review each account and mine warranted this rate they said. Wow! Years of high credit cratings and diligence instantly eliminated! No remedy. No concern! As callous an institution as I've ever encountered.
I could not pay the outrageous minimum payment so I paid the previous minimum payment. Then the wolves began to phone me constantly. I explained the situation and they were belligerant. In fact, one call featured the Advanta rep raising his voice with me and exhibiting unprofessional conduct. I quit answering and now they leave a computerized message every morning. I now only pay $25/month. I've consulted my attorney and Advanta is completely out of line. I filed a complaint with the FTC but they don't regulate Advanta. In no way will I give in at this point. Even if it damages my credit rating. They've used that threat already. I don't like loan sharks. Especially ones cloaked in legal banking garb!
Increases in interest rates, started at 7.99% they slowly increase rates, than stating changes in credit...
I had an Advanta credit card (with cash back) for my small business . The balance was payed off in June of 2008. I did not use the card since then thinking that everything is ok. On Oct 13, 2008 I got a letter from them saying" As a normal part of our account management, we routinely review our accounts and evaluate the credit status of our cardholders. As a result of our review, we have closed your account effective immediately." They closed my account without even giving me the earned cash back on my acc. not to mention the balance was zero, I have very good credit, but now they decided to ruin it closing my account. I called and I asked for written statement with the specific reason of why they closed my acc. On Oct. 30, 2008 I got another letter stating:" We closed your account to new transactions effective 10/13/2008 as you requested." I never requested it! Every time I try to call and get an answer to all of this I get customer service in India. They can't help and have no clue what's going on anyway. I would like some help figure things out! Very frustating dealing with company, do not advise anybody getting a business card with them.
I have had an account with Advanta for slightly over two years. I signed up under the intro rate of 2.99% (life of balance transfer) - I never charged anything on the card other than what I transferred to it initially. I have excellent credit and have NEVER been late on this card. In May of this year I made an electronic payment which was 'kicked back' three days later due to insufficient bank routing #. I called and the lady told me they had a 'system glitch' over the weekend (I made the payment on Friday) and not to worry she would fix this to where I wasn't late and wouldn't owe a late fee. "Great!", I thought to myself, and went on about my life. In October of this year my husband just happened to notice my statement and that the rate was a whopping 20.31% !! O -- M -- G!! I have never, ever paid anything remotely like that in my entire life! I called Advanta and expressed my disgust and told them that what they were doing was unethical and to reduce my rate! They declined. I was carrying a $7, 000.00 balance - Out of sheer disgust I found a way to pay the entire balance off by the next due date to avoid such unreasonable finance charges. I told them to CLOSE out my account and to kiss off, essentially. Here is where it gets GOOD. Listen to this CAREFULLY FOLKS... SO I paid the ENTIRE BALANCE OFF, IN FULL, LAST MONTH at the outrageous rate of 20.31%. I received a bill TODAY in the amount of $171.14 AT THE INTEREST RATE OF 37.18% !!! Are you *#[email protected]# kidding me?? So, I called "Lana" who advised me that yes, they did increase the rate LAST MONTH and sent me a notice THAT I NEVER RECEIVED and told me I missed the "opt out" grace period. The reasons they gave for the increase were totally bogus. I have a 820 beacon score and have never charged anything on the card since I transferred the balance TWO YEARS AGO. This company is absolutely the WORST I have ever delt with. Attorneys, media, whoever, contact me. I can verify all of the above stated. To consumers - BEWARE! I don't know where to go from here, or even if all the reporting in the world (to various agencies) will make a difference but SOMETHING MUST BE DONE. I didn't even know a $38% interest rate EVEN EXISTED! The most I have ever paid on a credit card at any point in my life was 9%! They jacked my rate up after sabotaging a late payment and jacked it up again AFTER I closed the account! If I didn't have to pay off the $7, 000 balance I'd hire an attorney just out of principle! Paige Columbia, South Carolina
With no warning... and after 10 years of never having a missed payment and having never even made a late...
iI have always paid advanta bank corp, ontime 10 to 14days before payments are due, and now al l of a sudden they are saying they didnt recieve my online payments threw there system, i just found out about it, i am hoping i have saved a copy of the payment process to my laptop so i can file a law suite against them, thats if they make it through these tough times, but i find that so strange they would play tricks like that, now my default rate is 30%, i will pay of my balance of 8k and just leave the card open, there are no annual fees, but when the acconomy gets better, then they will come begging for my bzzz, but the crappy thing about it is they sent a negitive report to dun&brad, that sucks, so ill just do what i can and make sure from now on i keep a copy of all online payments, making sure even though, i think they are proccessing, just make certain they do, i dont know what else i can do that would make a difference at this piont.
I have a business credit card with Advanta Bank Corp and have been in perfect standing with them for over 9 years. I pay my bill on time and have never gone over the limit. I just went online to pay this month's bill and was shocked to discover it had gone from 12.49% from last month's APR to 30.08%. I immediately called in, thinking this was a huge mistake on their part. I was told by the representative and then a supervisor that in reviewing my account history and credit, my rate was adjusted. I told them that I have a long and flawless history with them and that my credit is excellent and that I have zero balances with all of my other credit cards. The supervisor then told me that he can't give me a reason as to why the APR had gone sky-high, but that it was also a reflection of the economy. I told him I was given no warning of this rate hike and that Advanta can't just do this to families across the nation. I asked if he could refund some of the $1, 000 in interest charged for this month alone, but he only offered to refund $200 of it- far from the difference in the rate hike. I told him I'd be paying off my entire balance in full right now and would never use my card again. I haven't yet gotten my statement in the mail- I usually pay online before it arrives. I just paid my account in full today, but I assume that many Americans will be getting their statements in the mail in the coming days this month and the same thing will have happened to them. This is a pretty serious situation that will truly hurt a lot of honest, hardworking people. I filed a report on a website called /link removed/ and this site today, but I don't know what else to do. Other people are posting the same thing.
I am in the process of filing a Federal complaint against Advanta Credit Card company for consumer complaint, failing to comply with Regulation Z and the Fair Credit and Billing Act.
For more details, please see http://www.understandingfinancials.com/advanta%20complaint.htm
Nov. 2007 I applied for a credit card from Advanta with a zero interest rate for 12 months.
Dec 2007 I paid my bill in full and on time for $276; $90 paid Dec 7th and $186 paid Dec 18th. I made the payment thru BofA BillPay who has confirmed the payment was made.
Jan 2008 I received a notice from Advanta that $90 was overdue. Apparently the $90 paid on Dec 7th was not applied to my Dec bill. However I had no bill due in November so to which bill was my Dec 7th $90 payment applied? I contacted customer representatives who refused to acknowledge that the payment had been made. They refused to tell me to what bill the payment was applied. My bank records clearly state that I paid Advanta $90 on Dec 7th and $186 on Dec 18th. So what is the problem ... Advanta refused to acknowledge the payment was made in full and on time! The Dec 7th $90 payment was never applied to any bill but was absorbed by their billing software. This is the payment Advanta alleges is overdue when in fact it was payment to the Dec 2007 payment due (paid in a timely manner).
You would think sending Advanta a copy of bank receipts of these payments would have solved the issue. But this is not in Advanta's best interests. Manufacturing late fees and increasing the promised Zero percent interest to 29.99% is in their interests and doing so by whatever means necessary. Hang the law and put the requirement on the customer to prove the payments were made. Advanta Ms. Mindie Emmertson, Account Specialist, BBB liaison, simply refused to address the issue in 2 letters (sent by return receipt and received). Convenient for them temporarily. I'm just building my stack of well documented evidence.
I've received multiple weekly calls in the last six months including 11+ just today in a 4 hour period - May 28th, 2008. This just confirms that Advanta employees are completely ignorant of the laws under which they are obligated to conform for the privilege of acting as a Bank under FDIC regulation. I will subpoena the entire list of all calls, including transcripts and voice versions, made to my home as evidence of abuse. The ignorance of the law demonstrated by customer service making 11 harassing phone calls in 4 hours was similar to the customer service identifying a payment made in full and on time as overdue. As a result in my request for restitution I will request that all Advanta employees undergo training in all the federal laws that apply to Advanta because it is absolutely apparent that they have not been properly trained. The arrogance with which the Advanta employees act gives me reason to believe the law breaking is purposeful. 11 harassing phone calls in 4 hours is substantial evidence to support this premise amounting to $1000 in punitive damages.
I sent a certified letter to Advanta requesting they stop phoning my home. I received their signature that they received my letter.
On June 9, 2008, my home received (2) additional phone calls from Advanta in violation of the law requiring them to 1) stop phoning my home on written request 2) stop the harassing phone calls which the 2 calls in 1 day amounted to. This second incident of harassing phone calls requires that additional $1000 punitive damages should be imposed upon Advanta.
The overdue charge, which was for a $90 payment that had actually been made in full and on time, triggered late fees and increased my interest rate from 0 to 29.99%.
In Feb 2008 I provided my bank records of payment made to Advanta. They answered my letter with nonsense and never acknowledged my bank records showing the payments were paid in full and on time. It was apparent they had no intention of addressing the issue of my bank records because then they would have had to acknowledge that the payments were in fact paid on time. It was very apparent to me that Advanta customer service representatives were not incompetent but were actively engaged in the illegal conduct of the company, that is manufacturing late fees to increase interest rates.
I contacted the FTC (Fair Credit Billing Act), FDIC (Regulation Z), BBB, and locally the Nevada Attorney General's office.
The FDIC added my complaint to the list of issues to be reviewed during their next audit of Advanta.
The Utah BBB added my complaint to their list of 240 complaints against this company.
I am in the process of writing a Federal Complaint against Advanta Bank Corp which will be posted online late May or early June 2008.