Homecenter.com is a cleverly disguised drop ship business. They attract as many customers as possible with low prices, then attempt to collect large drop ship fees or order cancellation fees. Homecenter.com is rated F (lowest rating) by the New York Better Business Bureau.
The Danze bathroom faucets that I ordered were advertised to be in stock but turned out to be discontinued and no longer available from Danze. After 3 weeks, Homecenter canceled the order with Danze without fee to them, but charged me a 40% cancellation fee (25% for restocking + 15% for return authorization). This was despite the fact that the product was never stocked, never shipped, and never returned by anyone.
Don't let their advertised low prices fool you. You'll be very sorry if you place an order with Homecenter.com.
I ordered a faucet July 7th, first told it was available, then that it would ship in two weeks, after 4 week...
Like most others, Homecenter.com lied to me about the item I ordered being in stock. After ordering, I got their standard email response informing me that there was a 2-3 week lead time. When I called their order line, posing as a new customer, they again told me the item was in stock. When I then informed them that I had already ordered the item and asked when it would be shipped, they passed me on to customer service, which apparently does not exist because nobody answered. Ultimately they refused to cancel the order without a 25% restocking fee, so I waited patiently for shipment. After 3 weeks with no shipment, and with Homecenter ignoring all requests for an update on shipment status, I checked with the product manufacturer Danze and discovered that the item had been discontinued and that the items replacement would not be available for at least another 4 weeks. Unable to wait any longer, I was finally able to get CEO Brian Okin to cancel the order, but only after charging me a 40% fee, 25% for restocking 15% for return authorization. When I explained that there was no restocking or returning involved, Mr. Okin explained that Homecenter does not make money on fees, that they charge fees only because the manufacturer charges them fees. I then checked back with Danze and was informed that Homecenter had cancelled the order and that Danze had charged Homecenter no fees. When I passed that information back to Mr. Okin, he informed me that since the order had entered the shipping process, it was subject to a 25% restocking fee and that he would not discuss it further. When I informed him that he charged me 40%, he offered to reduce it back to 25% if I would agree to the charges. I decided to dispute the charges instead of accepting his ridiculous proposal. I then ordered the product from another retailer that actually did stock it, and I received the item in 3 days. <br />
CEO Brian Okin is a pretty good con artist. He will tell you that “he has been in biz for over 10 years and that he offers the lowest prices on earth and great customer service”. In reality, you’re only a customer until you place your order, then you’re a mark. After he gets your money, you have three options: 1) Wait an indeterminate amount of time to receive your order and hope he ships the right product, which apparently he often does not based on other reviews, and the return process is really a nightmare, or 2) Pay him a large undisclosed additional drop ship fee for having the product shipped from someone other than the manufacturer in presumably a more reasonable time frame (but you shouldn't count on that), or 3) canceling your order and paying a cancellation fee of somewhere between 25% and 40% of your order total. After you click the Buy button, none of your options are good. If you pay with a credit card, you can usually get your money back by disputing the charges, but it’s an unpleasant experience so it’s best to avoid it altogether by simply avoiding Homecenter.com. If you’ve read this, please tell two people and tell them to tell two people. If word is spread, we can eventually run this scam operation out of business and prevent other unsuspecting people from being victimized.<br />
If you still have thoughts of ordering something from Homecenter.com, I encourage you to read the complete email communicatons that I had with Homecenter CEO Brian Okin at the following URL:<br />
This email communications reveals the true character of CEO Brian Okin and the company he runs.<br />
If you would like to read countless other complaints, I encourage you to visit the following URL's:<br />
/URL removed/<br />
Avoid this company like the plague. All products are in stock ready to ship unless you order them, after which there is a minimum 3 week lead time unless you agree to pay an undisclosed amount more to have it shipped sooner. They charge your card immediately, then offer to cancel your order for a 25% fee if you decide not to wait an indeterminate amount of time for the product to be shipped. Unless you are placing a new order, they will ignore most of your calls and emails, occasionally providing you with a ship date that will come and go with no shipment and no further response from them.
I ordered and paid by VISA for two water filters and the wrong filters were shipped. So I returned the merchandise after obtaining their authorization to do so and was charged a second time when they sent out the correct filters. The merchant wanted to charge me mailing fees for the return and restocking charges even though they made the error. After several emails, that was straightened out. But I did not receive a refund for the returned merchandise for 3 months despite repeated calls and emails. To get the refund, I had to file a complaint with VISA, and submit various papers proving that I was authorized to return the merchandise, that I had done so, and that Homecenter.com had received it, . Once the VISA complaints department received the paperwork, they credited my account and deducted the amount from Homecenter.com in 3 days. I would not do business with Homecenter.com again under any circumstances.
Do not purchase anything from this internet retailer! After placing an order for a medicine cabinet which was expected to be in stock, it took a week and half before they confirmed that it actually was not and that there would be a 2 month wait from the manufacturer. After having to wait more than half an hour just to get through customer service to confirm the delay, I was told they did not have authority to cancel the order and that was handled by another department, thus another long wait. Even after contacting cancellations, they tell you not to order somewhere else as they have to confirm to ensure the cancellation which takes another few days. Despite being told by two reps that I would be refunded the entire amount of my order, I was charged a 4% cancellation fee, which I only noticed after checking my credit card account. It was the worst customer service you could possibly imagine. Even if they may advertise some of the lowest prices, it is not worth everything that could go wrong, which did go wrong. Buyers beware!
They shipped me the wrong product, after months of waiting. I called to get things straightened out, then they charged me for a replacement that was never delivered. Its been 6 months and I'm waiting for my refunds. Its impossible to speak with anyone in returns as they only take calls on Wednesday??? Christina is worthless and should go back to her job at the fast food restaurant. I will never order anything from them again, nor should you!
Avoid this company like the plague!!
I ordered a sink and was told it would ship in 2 weeks. My credit card was charged immediately after the order.
After 2 weeks I was told it would ship in another week or two.
Finally, after getting the runaround for several more weeks I tried to cancel the order. The CEO, Brian Okin, called me personally and told me the item was going to be shipped from their supplier the following Monday. Guess what, it never was shipped and wouldn't ship for another 3 weeks. I cancelled my order. My credit card was credited the full amount minus 4%. I ordered the rest of my money but was told by Brian that is was a "cancellation fee". Avoid this company at all cost.
You have a choice; send your money to homecenter.com, or flush it down the toilet. (Flushing would be more...
Please beware of this horrible and deceitful online merchant. We ordered a kitchen sink May 2008 and they shipped out the wrong sink. They will not come out to pick up the sink and will not credit our visa. I have complained to Christina, Sherry, Domonic, and the owner Brian, both by email and telephone. Christina will even put you on hold and not return. It is really horrible customer service. They tell you there is a problem with getting an RGA number, and will tell you it will be approved in 48 hours - it has now been over 3 months.
I thought I was purchasing a complete bathroom sink & pedestal base from HomeCenter.com. What I received from them was just the bathroom sink top with no pedestal base and the sink was not the correct size. HomeCenter.com's website listed the wrong dimensions for the sink top, and the sink I received without the base was a full 10' shorter then advertised. I contacted Homecenter.com to discuss these problems. I was abruptly told that the base was not included. The base was shown in the picture as part of a complete package, and nothing was noted in the description that indicated that the base was not included, and even the base dimensions were included. I was also told that the there was nothing they could do about the wrong size problem.
I want to return the sink top,since it is not what I ordered. HomeCenter.com is charging me for return shipping and a restocking fee of 25%. Their return policy, described on their website, clearly states that incorrect items will be returned for no additional shipping charges and there is nothing mentioned about a restocking fee. I have left 4 voice messages and sent 3 emails to Stacey P., HomeCenter.com's customer service representative. I have received NO RESPONSE from her or anyone from the company. They are refusing to respond and deal with this situation in an honest and expeditious way. There lack of professional business behavior is shocking and frustrating. I believe that I should be able to return the sink top that is the wrong size and incomplete with no base without being charged an additional fee. I hope that this compliant will encourage someone in within HomeCenter.com to respond to this situation.