Customer services have been unhelpful I've been trying to close my account for 3 months, they still take out my money as far as I am In my opinion they have not yet contacted me and leaving me to phone there premium rate phone, found it hard to talk to customer service.
I do not recommend Toucan Broadband. I cant believe that despite of living in one of the most developed countries in the world I still have providers that in my opinion are poor...
I have no connection and they have admitted it is a fault at their end. Customer service keep telling me everyday that someone will call between an allotted time. No one ever has, so I have phoned them every day. Now fed up as it is costing me money. The last call I had - tipped me over the edge - I asked for the Head Office address and she said if you go online... I asked her if she had read my notes or even been listening to me as that was the problem, no connection at home. I am writing this from work. Will be writing a letter to the London HQ and addressing it to Mario Rosso who is the CEO and sending it Registered. The lack of information and help that I am receiving is disgraceful and I am sure they are told to say "someone will be ringing you tomorrow" just to shut you up.
I started another 12 month contract with a promise of a reduced fee package. Since then they have consistently overcharged me every month in my opinion. I have to phone them which usually takes a good 15mins (@5p a minute) to sort it out. I get told it will be credited on my next bill. My next bill arrives, not only has it not been credited I've been overcharged again! So I got my bills together highlighted all the overcharging etc and with a stern letter sent it to them. As far as I am aware I have not yet had a reply, this went on for ages, me again phoning (@5p a min) to find out what they were going to do... I asked for copies of my bills and I can't seem to get them off the site because I can no longer open them as I could before? Therefore I do not recommend Homecall Broadband.
As far as I am aware they have not yet replied to my emails even though its been agreed with the high level compliance team, account still active even though I no longer receive bb from them, I do not recommend Toucan.com broadband to anyone!
We left Tiscali almost a year ago and have since been provided with broadband by BT. Regardless of this Tiscali continued to bill us £14.99 for six months as far as I am concerned, before we finally stopped them and got a refund through our bank.
I have been very unhappy with Virgin Broadband, they have been very hard to contact even via their premium rate number. When I do finally get through I just seem to get through to complaints and they put me to any other department to get rid of me. I would never use quick start package again, came late and for me never worked after 4 hours on the phone to them. In my experience the supposed 6 meg runs at best at 1.5 meg...
Trying to open an account is a major pain. You have to jump through so many hoops that I almost gave up. The Wachovia Business account rep that I was given made me feel as though I was bothering him every time I called. It took absolutely forever to get an account set up. If I had to do it again, I wouldn't go with Wachovia!
I've banked with them only 3 months and am utterly disillusioned. Paying in involves a trip to the town, (no local branches) queue up in Halifax branch behind 20 or thirty people, then get to the counter to be treated like dirt when they see your BOS paying in book. Then they saunter off to get this ridiculous plastic bag that you have to write your sort code, account no, etc on. Then you have to put the cheque/cash inside. They won't touch it! (Why?). Ring up customer service - what a joke. I once clicked on their online link to inquire about invoice factoring. Filled in the details. Got an automated email saying that for factoring inquiries I had to ring a number? (Why not say that in the first place?) Rang it. Was re-directed half a dozen times, having to repeat my request every time. Finally was put through to someone asked about invoice factoring. She asked me... What is it, exactly? Hung up at that point. Later, wrote, rang and emailed an inquiry about small firms loan guarantee scheme. Nothing. Inquired again. Nothing. Later, rang again - was faxed half a dozen copies of what look like a dog-eared form that had been kicking around for weeks. It wasn't even complete. This lot are a joke - full stop.
A&L are the worst bank I have ever dealt with. Having my business bank account with them is the biggest mistake I have made with my business, they have caused unacceptable stress and confusion, and time-wasting in my business. Customer service is non-existent. I have to call a Call Center to get anything done. They don't seem to have any commercial sense and have frequently failed to carry out even the most simple of my requests. e.g - to cancel a direct debit, to send me new debit cards. Money transfers take days to be actioned. It is sometimes difficult to get to speak with anyone in seniority, I have requested call-backs 3 days in a row and have not received one yet.
We really want them to be good because of their ethical policy, but nothing can hide the fact that they are a complete shambles at times. I have experienced incorrect charges, mail sent to the wrong address, repeatedly, duplicated transactions on statements, and regular failure of the online banking system. What's more, it doesn't matter how many times I write a letter of complaint, they never 'seem' to receive it.
Barnes and noble online refuses to alter shipping addresses even when they know they are incorrect and have not yet been delivered to the shipped to address. Despite many contacts to their customer service they refused to call UPS, provide the tracking number and the correct shipping address. And they lied about the reason. Initially they said that it was too far in the shipping process and could not be altered. But I contacted UPS and found that this was a lie and they could alter it with a phone call. Then they just refused to do it and said it was my issue, once I didn't receive the books I could dispute the charge on my credit card. Of course, this was purchased on a gift card. To which they said I was just out of luck but if I wanted to reorder the books and pay for them a second time they would be happy to ship them to the correct address.
I ordered two magazine subscriptions from this company. One in December and one in February. My credit card was charged both times and I did not receive my subscriptions for either. When I called their number it just rang. I left a message and was never called back. I sent an email and was told repeatedly that my problem had been sent to the accounting department and a refund check would be issued to me. They told me that in June, August and September. I have realized I will never see my money again. Do not make the same mistake. They are a fraud.
I have banked with Natwest for over 15 years personal and Business, putting millions through my accounts year on year. I now will be changing, In the last 12 months Nat West have failed to support business needs, failed to carry out same day transfers from branch even thought instructions are made in branch before midday.
Marriott evidently gave someone else my personal card key. He came into my room at midnight. Marriott brushed aside my objection.
On the 29 of June 2008 I called the front desk to report that there was missing tile in the bathroom which had exposed unfinished jagged edges. I lacerated my foot, as a result and sought medical attentention. When then requested reimbursement for the tetanus
shot. As of late all I have recieved is the run around.
I bought a new Craftsman garage door opener, installed it, and it was dead. It was exchanged for a new one, and after installation, the new one failed to work properly. It randomly opens, fails to close properly (engages for about 6 inches, stops, and requires the button to be pushed again. Sometimes it goes all the way down, sometime not. It couldn't be calibrated because when cycled up and down a few times it overheated and shut off). The first service call was cancelled by Sears for unavailability of the service man. For the second one, I specifically asked to be called 30 minutes prior to the service call so I could be home from work. No one EVER mentioned that no call is made for the first appointment at 8:00. So about 8:20, I received a phone call saying the technician was at my house. DUH! How was I supposed to know that he was coming? As it turns out, the policy from Sears is to make NO phone call for the first appointment. This makes no sense. In the mean time, the brand new garage door can not be trusted, so is no longer in use. Yesterday as I was backing out of the garage, the door self-engaged and hit the roof of my car, denting it, breaking the antenna, and scratching the paint.
Sears could improve cusotmer service by coodinating its appointments and not expecting working people to sit home all day awaiting a technician who may not even show up.
Dish technician came and confirmed we could install dish in our condo. So we purchased the renter's insurance which is required by the landlord and went through all the necessary processes. Called Dish Network and scheduled an appointment for actual installation. On the day before the appointment, I called them to confirm with our appointment and surprisingly it was not in their system. I was transferred 5 times and had to explained to them 5 times what happened before someone could acutally give me another appointment. A different technician came to the site and told us it's impossible to install a dish on the confirmed location.
Computer shoppers interested in customer service and support and expecting it to be good should be concerned when purchasing Dell Systems. This is an example of a company whose outsourcing for services in the global marketplace has in my opinion ruined its servicability to it's customer in North America. My experience in resolving technical issues and a problem with sales were semi-complete in less than a timely manner (multiple calls, several people, long waiting times). At times we experienced greater than one hour waiting times on the phone, shuffling of our calls through numerous people and sheer frustration! Case in point, Dell laptop crashes, needs several technical advisers to assist in reinstalling all software from start; advisor recommends expensive $249 anti virus software which is sold over the phone and sent via mail for installation. After realizing during install that it was sent for the incorrect windows operating system, Dell customer support refuses to take software back and send correct version (never mind the advisor had to know what system was being used during the reinstall during technical support). This was the 5th computer from Dell and it will be the last. It is disappointing to see a company I once enjoyed doing business with (5 computers over the last several years)get reduced to the service level I have been experiencing. Despite returning calls back and forth on this issue over almost a month in time, messsages get left and when we return the call get quoted on how because it is over 21 days nothing can be done (despite trying to resolve the issue well before their 21 day rule for returns). My faith is completely lost in the ability of this company to resolve my issue. I don't expect any response other than "we tried in good faith to resolve the issue with this customer". Its okay I'll take my money elsewhere on my next purchase. RE order number [protected].
I have been dealing with a problem with DirecTV for 1 1/2 years now. Most recently I filed a complaint through the Better Business Bureau and basically DirecTV has ignored their requests for resolution too. I am so frustrated with this company and I want everyone to know to avoid this company at all cost. They only find any way they can to rip off their customers.
The probelem began when I moved my television set from one room to another and could not get service in the 2nd room. I called DirecTV and their customer service rep said it must be a faulty receiver even though it worked in the other room. She said I'd need a new receiver but that I'd have to agree to a one year commitment of service even though I had already been a customer for 4 years. In short I told her I couldn't agree since I was in the process of moving and could not guarantee my landlord would allow me to have DirecTV which they did not. I was told that if the landlord would not allow it then I would not be held to the one year guarantee.
In the end it did not turn out to be a receiver problem anyway as the new receiver didn't work either. When a technician was sent to my house he discovered that when the service was installed it was not routed to the 3rd room. DirecTV did reverse the shipping charges on my account for the new receiver but when I moved about 4-6 weeks later they charged me a year for early cancellation even though it was never a receiver problem but faulty service at connection 4 years earlier.
On top of that they sent the kit to return the receivers to my old address even though I gave them my new address and then charged me for not returning receivers that I could not return because I never received the Return Kit. I finally got a return kit in June 2017 (a year after I cancelled my servie) and I returned them immediately but they are still charging me for not returning them because I did not do so within 250+ days. They do not even acknowledge that I could not return them because they never sent me the Return Kit. I have documentation all the way back to June 2017 where I've tried to resolve this issue and they have done nothing to correct the problem. In fact, they submitted my name to a collection agent who has now been harassing me for payment that I DO NOT OWE. With the exception of DirecTV, I have excellent credit and always pay my bills in full and on time but they are trying to ruin my credit with through consumer theft and horrendous customer service.
I want everyone to know that they should avoid service with DirecTV at all cost. They are nothing but a bunch of thieves.
Walmat did not bolt down their cart corral and upon entering the store a storm came in to Albuquerque, and slammed the cart into my brand new car and another new car. Walmart states that they are not responsible because I chose to shop on a stormy day and it was an "Act of God". I'm complaining because they denied my claim due to the fact that I was at fault for shopping at their store.
Bank of America just raised my APR on my credit card, even after I received a letter stating that my APR will be unchanged, unless I use my card.
I didn't use my card, and still got my APR raised.
On the 15th of Oct I received a call From Dish Network [protected]. I answered "hello" I was immediately hung up on. A few minutes later I received a another call from [protected] Dish Network I answered "hello" and was immediately hung up on again! A few minutes later the phone rang again and it was Dish Network again this time I answered in Spanish and guess what they didn't hang up. I asked to speak to a supervisor so that I could get my phone number taken off the calling list. The man was cordial but not very efficient because guess what happened on the 16th Oct I received at least 2 more calls and was hung up on when I answered "hello". After speaking to a supervisor again for the second time in two days who assured me he would talk to his people about hanging up when someone answers in English. today as I sat down to contact Dish Network Directly All I got was a 1800 number where when I ask to speak to a Supervisor they ask Why. When I inform the individual who answers the phone he immediately states it will be at least 30 days for you to be taken off the caller list.Thats when I state thats exactly why I would like to speak to a supervisor, he states there going to tell you the same thing. I guess he didn't like me telling him he wasn't helping me so he placed me on hold for 10 minutes.Oh by the way guess what happened as I was looking for a direct number to Dish Network? you guessed right I got a call from [protected] Dish Network I answered "hello" and was immediately hung up on. Not more than 1 minute later again they call this time I answer in Spanish an lo an behold they don't hang up. I explain to the the man at the other end that I have talked to someone that from this phone number and requested to be taken off the phone list. I stated to the man why. At this point I am glad the man heard me out even thou I don't think It will stop the calls.
the facts I spoke with a supervisor he either didn't care or he is not effective. Shame on Dish Network.
I tried to contact a supervisor at Dish Network couldn't get one or the phone person could care about whats important to a non customer. He gave the regulations without truly caring about why I was calling. Shame on Dish Network. The sad truth is this is bigger than the line employees that answer the phones the decision to cold call a phone number with a Spanish surname using people that don't speak English (or limited) is a bad practice especially if no one at the phone number called speaks Spanish.( and then your employee's are going to hang up because they can't reciprocate in English). I believe corporation have a responsibility to consumer that they market too. Specifically not to assume that just because someone has a Spanish that they speak Spanish.
I am 4th generation American I learned to speak Spanish at 23 years of age out of necessity. I fought For this country and earned two Purple Hearts in the service of this country. I think I've earned the right to be treated like an American, and not like a third world immigrant who just crossed over. Dish network What are you assuming of me, or my Spanish surname?
I bought a laptop Dell XPS M1330 just five months ago. During this time Dell had to change twice the LCD. Now again the laptop is out of order. According to the Dell technician it is because the mother board. I asked them to change my laptop (my equipment) because I don't know if after they change the mother board there will be another trouble, but they refused my complaint.
I took out a home equity loan with WaMu and they offered to reduce the interest rate by 0.25% if I set up automatic payments from a WaMu checking account. It worked fine for a few payments, but then I started getting charged late fees and NSF fees because my loan wasn't being paid. After months of fighting with them, they said it was because someone put a freeze on my checking account, but they had no idea who or why. I have been trying to get the fees reversed, but the two departments don't communicate and just pass the buck back and forth. So now I owe over $300 in fees caused by their incompetence. BTW, their customer service is the worst I have ever encountered. It is impossible to contact a real person on the phone and emailing usually results in a form letter reply that doesn't address the problem.
