I had an automatic toll tag credit card charge of $40 that came through, my account only had $10.00 in it. The bank approved the charge and then created a $30.00 overdraft and then charged me a NSF fee because I didn't have funds.
Per the bank they will allow your account to overdraw and approve charges even if you don't have the money and it is your responsibility to make sure you have the money in the account or they will charge you. It is not their responsibilty if you over draw your account. Then way are they approving charges when the money isn't there, they should never allow a check or a credit card charge to go thru if there are not funds. We all make mistakes, but for them to overdraw my account and then charge me for it, is only another way for then to get money out of us. I feel there should be a class-action suit about this.
I purchased an extended warrent on my craftmaster riding lawn mower. The first time I used it, it cost me $180.00 for the service that was done. The second time I used it I called in March of 2008 for a battery replacement and was told that it would be August before they could send anyone out. needless to say I drove 30 miles to the nearest Sears to pick up the battery and installed it myself. The first week of September the deck belt broke again I called for service and was told that it would be October 16 before they could come out. In the mean time they mailed me the needed belt. On Oct. 16 the repair man called to say his truck broke down and he would not be commin but he would re schedule it for Nov.17. I called customer service and gripped a lot and was given a direct number to call to speak to the warrenty manager. during this phone call I finally was re-scheduled Nov.3 but the manager asked if I had the belt, I said yes, and he promply told me to put it on myself. Why did I buy the warrent for $900. if I was going to do everything myself. So far this warrenty has covered the cost of a battery and a belt, both I could have replaced for under $100. and used part of the additional $800 to pay a repair man.
Switched from Comcast to Verizon for internet and cable TV. What a mistake! Virtually No Tech Support! Far better off to stick with Comcast or try something like Dish TV. You an't talk to anyone until you have been pushing buttons for several minutes as they try to avoid putting someone on the line, even to order an upgrade on service. I can't believe how long it takes to get someone on the phone. Twice tried to get signed up for the "Sports Package" but never did get it. Each time I was told I would have it within 4 hours. Never happened either time. I was one the phone over 30 minutes the first time and over 50 minutes the second time. Now, when calling to complain, I have been on HOLD for another 50 minutes without talking to anyone.
On October 15th, I made a payment from my paypal account as I always have. On October 18th, Ebay took the fees out of my Paypal account a second time without my authorization. When I contacted Ebay, I was told it will be 30 days before they can refund my payment back to paypal.
Why is it that they can take my money without me approving the payment in Paypal, and then tell me 30 days to make a refund? This is unacceptable.
I am from USA and came back to HK for work. When I asked for an ELI for AUD to HKD transaction, the officer mistakenly entered 2 transactions due to poor computer. This seemed simple, so I asked them to cancel the duplicated one but they finally cancelled all transactions. I did not realize this until after 1 month when the deposit was due but I received no interests! This is a worst bank I have ever seen as they internal communication is horrible. I am filing a law suite against SCB as a result since I have all the facts and evident, even the transaction confirmation! But they insisted not to pay my interest. Hence, no one should ever get services from SCB.
I had bought my PJ pants maybe a little over a month ago, well i had them on &&& had to go out to my car to get some money, and well as I was getting out they ripped right down the crotch. I'm really upset, i expected more from this company.
I placed an order for a 512 MB Memory Module with Dell parts.
On the web page, the module price was listed (twice) as 30.99 with an INSTANT SAVINGS of 4.65 and a subtotal price of 26.34.
I went thru the order process and, when checking out, discovered (too late) that the price was 31.00 (one cent higher than posted) and there was no INSTANT SAVINGS posted to the bill. I then called the dell parts dept and was told that the item was already in the build stage (remarkable since it was only ten munutes since my order AND the memory Module does not go thru the "Build stage"). She said my only remedy was to cancel the order and reorder the part again. Fat chance because the part would only come up again as 31.00.
I then contacted the customer service department and, basically was told the same thing. My other remedy, she said, was to receive the part, call for a return number and ship the module back to them.
All the way thru this encounter with Dell people, I was appologized to PROFUSELY by people in Bangladesh or India or where ever Dell keeps the ### desk. My advice to all Dell purchasers is to bewhere of the bait and switch prices.
I have tried to contact Dell's customer service, but all I get is an answer of the adapter is out of warranty, or I can speak to someone if I would like to pay $49. I am on my second Dell AC adaptor, and this is the second one that has overheated. The adaptor and wire is extremly hot to the touch. There has been no abnormal use, nothing has changed, and all of a sudden the adapter starts to overheat. This is a serious issue, just like they recalled certain adapters a few years back, it needs to be looked at again. No one will take me seriously from Dell, but you can search online and find many complaints about these adapters. Sometimes they just quit working, but there have been other cases of these overheating. They should take care of this problem before someone gets hurt or someone's property is damaged.
I have now been on hold for 164 minutes waiting for an AT&T customer service rep to answer so I could discontinue my dial up internet service. During this time I talked to a customer service rep who was very nice and helpful for about 7 minutes about my phone service, she told me she would have to transfer me to another department that handled dial up internet service and I have been on hold the entire time waiting on someone to answer. Is this not rediculous, how long should a customer have to be on hold? I don't think their dial-up internet service department would be that busy, if it is, someone could at least pick up and let you know they will be with you asap.
After being a loyal customer for 9 years plus I think it is time for a change. I recently changed my plan on 2 lines to the everything plan. I wanted to change my phone to utilize all the great features but it came with a cost. I inquired 3 times to customer service about the instant savings and mail in rebate but I was informed that it is for new customers only or that I can open a new line (why would I do that). This leaves me with retail that is not possible. I aksed what the early terrmination fee would be and I was told $200. I am currently looking for service from another carrier that will provide me with a pda phone and service at a low cost (I CAN TRANSFER MY NUMBER) and a sprint is willing to lose a customer that pays over $2500 a yr. over instant savings and mail in rebate. iphone next?
II received a phone call from someone who identified themselves as Amy #1701 and she gave me a sales pitch about getting 4 free travel vouchers that could be used for travel within the U.S.
She said this was a special promotion and I would get the vouchers along with a special voucher for $100.00 is gas. I asked her several questions and she gave me examples of how the program worked. I asked her to call me back and Iwent on line to check the company out. They did have a website that pretty much said the same things she had told me. When she called me back, I thought it looked like a valid offer. She then told me that if I would be interested in acquiring two memberships, her supervisor in the background said they would give me the third membership. I should have known right then that it was not a valid offer. BUT she was so convencing that I told her to go ahead with the order. Now that I have received the paperwork, I I see the whole thing is fraud, lies and misrepresentation. I would like to hhelp keep someone else out of trouble.
Poor customer service. Had unit repiared twice w/ground shipping across the country. I had to call customer service so many times I can't count. Unit was never fixed properly and requested a NEW on. The sent a refurbished and I declined it. It took 5 more calls and talking to 3 different supervisors to get a new unit and an extended warranty.
This company BillView charges a price for telephone services that I did not order. I have NO idea how they got my unlisted phone number and certainly did not want their services for $12.95 a month. I didn't even know until today when I talked to a Windstream customer representative. Please stop this company.
We purchased a Samsung television, model LNS3251D serial number AEEE3CQLA14090J in September we took it in for repair, at which time we were told we needed a new panel which cost $739.86. We purchased the television from Sears on January 4, 2007 for $877.99. The television is less than 2 years old and is only watched an average of 4 hours per week. We have contacted executive relations and given transaction number [protected] as of today we have not gotten a response. We feel Samsung should pay for the repair or replace the television with a new one.
My mom bought several items from the Sharper Image warehouse. Everything was packaged in the original boxes etc. She bought two of the walking Robots that she had to return to replace with something else because they were demos and would have never worked. She bought a set of electrica knives with no blades, a DVD player for my daughters birthday that will not play any DVD/CD that we put in and I just opened my birthday present which is the Scooba iRobot floor cleaner and it is a demo model which will never work. The power charger is hollow. This is ridiculous. I am sure there are a lot of people who bought Christmas presents that will never work. She is out a lot of money on all the things she bought for none of them to work and they wouldnt give a refund. I will tell everyone I can about this and report it to the BBB.
I own 4ea. of the LRM-519 DVD/DVR recorders. S/N 509KVVR502471 S/N 509KVLZ503488 S/N 509KVTD500561 S/N 509KVAX501096 I have spent over $200 having each of these units service checked at local LG repair centers only to discover the identical problem with each unit. Each unit has an issue with the power supply/main board and LG does not support this repair with replacement parts. This issue appears to be a LG design flaw and I expect LG to repair these units or provide replacements.
I ordered 4 computers and one was dead. I tried around 10 times to contact them through emails and calls and they never responded. When I protested the charge, US Bank eventually gave them the money because I had to fix the computer (at my cost) to satisfy my client. Check the blogs, these people will not respond when you need help but they are glad to take your money. The warranty means nothing to them. Stay away from these people.
I have a new door bought at Home Depot last Sunday morning. And we found that we have an etched mark on our glass center of the door. Can't remove that with our attempts. SKU # 785-210.
I have tried to cancel my account several times. They don't give me that option. They call at all hours of the day and also on weekends. They are very rude and I'm sick of it. They have my business phone number as a contact and I can't very well change it. I need help on what to do from here.
Berkline Recliners are the worst. My recliner that I have only had for 2 years fell apart. The wood fram for the seat broke apart. All the joints where they glue it together are weakening to the point that the chair wobbles and the reclining mechanism will not close. Berkline's only solution for me is to pay their repairman to come to my house. This is only to see what is wrong not to fix anything. Then he will decide how much parts and labor will be at my expense. So much for there motto "furniture to last a lifetime" should be furniture to last 2 years only.
Purchased an Ativa paper shredder from Office Depot on 5-3-08. The blades gave out in less than 60 days of light home use. Took the shredder back to OD and was told that I had it longer than two weeks and had to deal with the manufacturer. I called warranty claims only to find out that the shredder is OD's. Carlos, the claims agent, figures out he cannot fix it over the phone and says he will process a claim. I will receive a gift card in 8 to 10 weeks. At 13 weeks I call again only to be told the card has been processed and is waiting to be sent. I ask how long to send the card and was told up to 2 weeks. This is customer service to be emulated by every company wanting to go out of business. I could have been totally satisfied at the store level for a defective OD product. Instead I have been turned into a Staples customer. And I don't care for Staples. Imagine, 8-10 weeks to "make a gift card". Fifteen weeks to really get it sent out. This is absolutely a crying shame in customer service.
AT&T is horrible, I ordered phone service for my parents who live at the dead end of a VERY dark road, My father woks out of town alot, leaving my mother home alone. I ordered this service on Friday October the 17th, service was sopposed to be connected on Saturday (but of course it was not) so of course I called. The automated answering service led me on a run around and I could not even get connected to the repair line that is supposed to be 24/7.Monday at 5:00PM FINALLY a dial tone, by 6:00 PM silence, so I called again. 7:00PM service again. Tuesday morning my mother calls me and has to yell over the humming on the line, so you can guess it I CALLED.At noon on tuesday AT&T said that the gates were locked and they could not gain access, now here's the kicker my parents don't have gates. So after 3 hours on the phone and countless rude reps telling me that my DEPOSIT was non refundable, My parents now have a cell phone (not with AT&T) and my deposit is in the mail, we'll see how long that takes to get to me. I strongly urge anyone wanting home phone service to stear clear of AT&T, and if you have them GOOD LUCK.
Why I will never buy another thing from Office Depot
Every time you advertise a good deal on a computer, your stores never have them. When those stores call other stores, those other stores never have. then your sales reps tell me "Oh that's been discontinued" So why advertise it.
Every time I order something from Tech Depot that was advertised in print or on your site, I get told "Oh that's been discontinued"
My last order: Purchased online from OD website for store pick up, charged 899.99, although your phone reps say I wasn't. Call me the next morning, state that the store I want to pick computer up doesn't have any and I cannot get on delivered because ummmmm "It's been discontinued" Call store: Store has 2, we'll hold it for you, GREAT! But since OD online is holding $899.99 (901.00 actually) I can't pay for new computer. Ask OD online to call my credit card company to release the hold, poor English speaking rep tells me that my card was not charged, ummmm my cc says it was, 901 hold pending could take 3-5 days to drop off. CC company says we'll gladly drop the hold immediately if OD calls and provides some info and I can buy computer immediately. Again OD rep speaking poor English tells me that my card wasn't charged.
Called store for assistance, guy tells me "Sorry this kinda stuff happens all the time, and there's nothing I can do." At least I could understand him.
This year Best Buy and Staples will get all my computer business, which I plan to buy one nice desktop, 2 laptops, an LCD projector, a 42 inch HDTV, and related software titles. All by Christmas.
No matter how irresistible your prices are, no matter how many tempting emails I get, I would rather pay more from a Store or Website that provides quality customer service, consistent prices between Web and Store, and actually carries the products they advertise, not discontinuing them the day the ad hits the streets.
Thank you for making this so easy for me.
Remember:
If I have a good experience, I will tell 2-3 people by word of mouth, and none via the internet.
If I have a bad experience, I will tell 10 by word of mouth and MILLIONS via the internet.
Thank you Al Gore, thank you for inventing the internet so I can tell the world about crappy retailers and their lack of realizing that without happy customers, the only ones that are happy are the bankruptcy vultures.
I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasn�¢?t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it would be delivered within that reasonable time frame. I ordered the laptop for school and work, in addition to moving at the end of November, so this was a time sensitive order. I was notified the 21st of September (the day the laptop was supposed to ship) that the laptop�¢?s shipment date would be postponed to the 21st of October, an entire month. I called Dell customer service and after explaining that I needed the laptop as soon as possible, was told that in efforts to make me happy they would be willing to give me a $25 gift certificate. I was told that the delay was caused by Hurricane Ike and some parts wouldn�¢?t be available until a later time. Upon the 21st of October I was called and told that my laptop would be postponed yet again, for another month and would maybe ship to me on the 21st of November. Of course I will be in the process of moving, if not already moved, by that time. I called Dell, inquiring as to why it was postponed again. I was told that there were unforeseen circumstances. When I pressed as to why exactly, at this time Dell customer service told me they would transfer me, because they could only tell me was that it would be shipped November 21st. I was then hung up on. I called back, asking to speak to a supervisor and told that there was not one available. I asked to be placed on hold until one was. They refused and demanded I call back. I asked if they could call me back when the manager was available, Dell told me no. I told Dell I didn�¢?t mind waiting for a supervisor or a manager. I was told it would take 45 minutes for someone to be available, I told them I didn�¢?t mind. After convincing them to put me on hold, someone was available to speak with me within 5 minutes. The supervisor notified me that the color I had chosen for the laptop (Blossom) was unavailable. I asked why then, was I able to order it. She didn�¢?t have an answer for me. I asked why I wasn�¢?t told that the first time they postponed my order; she didn�¢?t have an answer for me. I requested a discount (because I spent $25 on the blossom design, that now I wouldn�¢?t have) she denied that. I asked for expedited shipping, and was denied. I asked to change the address for my shipment, and was denied. She then promptly tried to transfer me to someone else. I was on hold for twenty minutes before I hung up and called back. I spoke to a man who apparently heard I was calling for information and although I asked to speak directly to a manager, he refused and hung up on me, stating that it was �¢?his right�¢? to hang up on me if he wanted to. I called back, now highly agitated and spoke to a person who refused any discounts, refused to change my address information and strongly suggested that I cancel my order. Let me make myself clear, Dell has already taken my money, the laptop is paid for. The shipment date would be more than 60 days from the time that I ordered the laptop. The $25 gift certificate was only available online and only available on non-discounted prices, and I had to pay shipping and taxes. Dell, in the end, got more money out of me. I only agreed not to cancel the order and accept the gift certificate as long as the laptop was delivered in October. This was not the case. If Blossom pattern was not available, I should have been notified. I should have been waiting for information and given updates at the last minute. I should not be hung up on. I should not have been given attitude for a mistake that Dell committed. Its rude, inconsiderate and a mark on the company. I only want what I paid for. I will not be suggesting Dell to any friends or family members. I am highly disgusted.
I visited this food mart and was unaware that they kept a dog inside of the food mart with the food and othet items. I know this msut be unsafe, against health laws and illegal. The owner was the least bit concern and the cashier response was "Chill just Chill" when I ask him to get the dog so that I could get of of the store unharmed. I could not believe the attitude of the owner. No concernor care at all. I will never visit this location again will let my colleagues who will attend the MSTA Convention next year not to go!
