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1.2 359 Reviews

Procter & Gamble Complaints Summary

18 Resolved
338 Unresolved
Our verdict: If considering services from Procter & Gamble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Procter & Gamble reviews & complaints 359

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L
3:03 pm EDT

Procter & Gamble product

I have recently purchased a 25 Ariel 3 in 1 pods. On opening them many of the pods have burst and they have stuck to the other pods. I have tried to separate but they cause more problems with the casing of the other pods. I am really unhappy as there is so much waste on this particular batch. I would like a refund or another box sent to me. I purchased the item in Tesco in Sunderland but I haven't retained the receipt.

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5:59 am EDT

Procter & Gamble fairy dishwasher capsules

A while ago I bought a pouch of 84 capsules. I am about half way through the pack and find that the capsules are sticking together. When I try to separate them the capsules are bursting. I have wasted about 20 this morning trying to separate them. The sealed pouch is kept in a dry cupboard. Most of the remaining capsules are also stuck together. Most annoying.

Trish Mountjoy

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8:55 pm EDT

Procter & Gamble proctor and gamble wrinkle free spray

Something as simple as a product: is it good or not? I have heard that spraying it on wrinkles, takes them away. But really? You have to use a cheap advertisement of two teenagers with wrinkled clothes, giving the idea that they were making out? That in itself is sad, since you condone this type of behavior in your ad, something that would not be permitted by God. Yes, you read that right. I know He is not that popular these days, but He still reigns. But you go beyond condoning behavior such as that, you also condone deceiving your parents. Shame on you! And for that reason, I will not be buying your products anymore. Now that might not bother you, I may be only one. But I am one. And if other "ones" do the same, you will hear us.

Sincerely,

Diane Bilbrey

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8:50 pm EDT

Procter & Gamble febrze air and febreze air heavy duty

We generally have had good results with the use of the Febreze products. We now have three canisters of the Febreze (One of Air and Two of Air Heavy Duty) that are not functioning to spray and are one half to three quarters full still. There is nothing that can make them work. The will either send nothing out or just drip some solution out of the spout. The numbers on the canister sides are as folows:
82051445N3 82081445V4 82081445V4
0007 1608 1607

We have tried all that is recommended, including never to shake a canister, to have the perfect working order for these canisters and still we have had recurrent problems.

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11:53 am EDT

Procter & Gamble ultra "april fresh"downy fabric softener

Simply stated Ultra Downy fabric softener turned to the thickness of "sludge" over the past few months from the spring to the current time of year (late July). The bottle to which I refer was purchased in the spring of 2019 for use in a river condo. It is now July 28, 2019 and I can't bring myself to use it due to its suspicious nature.

Since I use it at my condo generally only from Thursdays to Mondays ( long weekends), a single 1.53L bottle usually lasts all season, using it from approximately March to November. I've found this to be true since 2012. However, the current bottle of Ultra Downy has become so thick it clogs the dispenser provided for softener by my washer manufacturer. It is a bit disgusting to use since I feel I'm pouring something akin to liquid plastic onto my clothing. Is this normal and now to be expected? If this condition is the new nature of Ultra Downey, regretfully, I don't feel I can use it any longer ? I wouldn't advise anyone else to use it either.

Or do I have a defective bottle of Downy?

UPC : 0 37000 35762 9

Sincerely,
F. Drake
16280 Maple Hall Drive
Midlothian, VA. 23113

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10:46 pm EDT

Procter & Gamble gillette fusion proglide 3 in 1 razor styler

I purchased this item on nov 26th from amazon and used it for few months than the plastic clip of razor which attaches to blade broke and cannot attach it pr use razor anymore. I am disappointed at the flimsy way the razor is built. I had hoped for better products from Gillette
I have used Gillette razors all my life
My email is [protected]@ Verizon.net
My name is Iftekhar Kadri

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12:06 am EDT

Procter & Gamble duracell aaa batteries

Once again. Duracell have proven to be useless and dangerous.

Boxes of batteries going to the tip and several electronic items going with them.

Brand new batteries leaking everywhere.

Keep away from these batteries.

I thought it was all over when I threw previous units out, but the problem continues today. A simple torch stored in a travel bag. Not even used for months. Now useless and heading to the bin too.

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4:42 pm EDT

Procter & Gamble dishwasher soap

I'm not sure this is a complaint but rather a suggestion. I purchased a 90 oz bottle of Dawn at Costo and on my way home it tipped over and over 1/2 the liquid seeped out the lid and all over my car seat. It was a mess and a super duper one at that since Dawn is so sudsy and wonderful and of course I got the 4X more grease and cleaning power. I am still hoping it didn't ruin my seat. I had to pull out the seat and it soaked into the foam under the seat. It was a mess. My suggestion is to put a better cap or a film stopper on the opening. It would be great to get an acknowledgment that you read my submission. Thank you

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11:10 am EDT

Procter & Gamble pro cell batteries

I was using the DVD player and the remote stopped working so I took the back off to check the batteries. The batteries were so hot I couldn't even hold them! I got them out and let them sit to cool while I feared they were going to explode, that's how hot they were. I will not take a chance on these batteries that were purchased from Lowe's again. I will find another brand.

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10:57 am EDT

Procter & Gamble crest white strips - portion of top strip gone?

My mobile # [protected]
Let me say I have been using strips for the past 15 years as needed. This type incident has NEVER happened with the strips.

This morning 30-June-2019 {as usual} I opened a treatment pouch to put strips on my teeth. The top portion seemed a bit off ..e.g. didn't cover top teeth as usual. Soo I opened another treatment pouch and a part of this top portion was visibly not attached to the entire top part of the treatment. WTFalala?
Desired resolution coupons or replacement treatment pkg with ALL upper stips completely portioned to size as the other strips.

I can't send photo because I have the strip on my teeth. I swicthed 'em. The first treatment pouch the part not attached to the strip STUCK to my hands! When I open the next pouch tomorrow {1-July-2019} I will take a photo!
My mobile # is...[protected]
Desk Phone#----[protected]

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11:09 pm EDT

Procter & Gamble febreze car air freshener

Item was safely clipped to vent as per instructions.
Not 24 hours later, the oil has oozed out and onto a matte finish display screen on my dash. It completely delaminated the finish, and wicked behind the bezel.
Ugly damage for something that was supposed to be fool proof and installation was based on their OWN instructions.
Not sure if the damage can even be repaired, and now I'll have to see this everyday on my 1 yr old beautifully maintained CX-9

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12:04 am EDT

Procter & Gamble downy fabric softener

I purchased a Downy fabric softener 51 ounce bottle and it is not usable. I am an avid user of the product and never saw the product in this form before. It is not a liquid but a very thick paste that can barely be squeezed from the bottle. I would like a replacement for it please as it is not in a usable form to put into an auto dispense washing machine.

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Michael I Payne
, US
Jan 18, 2020 3:10 pm EST

I have two 170 fl oz Ultra Downy. There is no expiration date posted on it and product has turned into a thick soup which barely comes out of the container. How do I get a replacement?

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M
9:42 am EDT

Procter & Gamble aussie sprunch mousse leave in conditioner

I have always purchased Aussie products and have always been safisfied until recently when I puchased this product at our local Wal-Mart. The dispenser button breaks off making it not functional there for I am unable to use product because even if I manage to get it back in place the mousse has now gone flat even after shaking. I thought tis was just a one time occourance but have purchased several types and the dispenser does the same. The UPC # for the product I currently have been unable to finish using is [protected] . There seems to be a design flaw.

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8:34 am EDT

Procter & Gamble tide pods — clean breeze

Purchased Pods for first (and will be LAST) time, getting the Clean Breeze (which is the same scent I use in the powdered Tide). The 'scent' is horrendous -- nothing like the powder. The texture of the pods is like slime when picked up (yes, my hands are dry). The odor of the laundry is chemical -- no 'clean breeze' or freshness at all. All around, it is nasty! And, the cost of the pods is astronomical compared to the powdered detergent (I had a coupon and thought I would try the pods--which will NEVER happen again).
All I can hope is that P&G continues to make Tide powdered laundry detergent for the rest of my life!

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8:48 pm EDT

Procter & Gamble oral b electric toothbrush $30 mir

I purchased the toothbrush from my dentist and mailed in the required information. I kept checking for the rebate and in March it said the rebate was mailed. Still didn't receive it. Tried calling the number given on my copy of the rebate form several times. All I get is "service 600" and nothing else. I tried a couple of other numbers and just get busy signals. I bought the oral B toothbrush / Crest product in good faith and I expect you to stand behind the $30 rebate. Please don't toss this email . I have been patient but would really like my money . Thank you so much. Respectfully, Barbara Gerstner

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12:23 pm EDT

Procter & Gamble old spice deodorant

My son has been using Old Spice Deodorant and has a continuous rash/burn under his arm. We have been made aware by a Doctor that this is caused by a chemical in the deodorant that causes a chemical burn to the skin. Apparently this is an ongoing problem that you have and you should be held liable for the treatment of these isssues. He has been to 3 doctors to try to get this situation cleared up and is unable to use any type of deodorant on this area.

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9:29 am EDT

Procter & Gamble cascade platinum

We having been using the above product for over five years because of the inherent quality it has on cleaning dishes! The last couple of washes the tablet has not completely dissolved and the dishes have not been fully washed leaving a mushy residue in the compartment where the tablet sits! We have checked. The dishwasher which is relatively new and is operating OK.We would very much like you to check the batch [protected] there is also another number under a bar code which may help you? [protected]
We do not really want to switch brands so we will purchase another box from another store and do a trial on that. I hope you can resolve we can if you like send you this box!
Regards
Carole

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4:18 am EDT

Procter & Gamble fairy non bio

I have recently purchased a large box of Fairy Non Bio power and a bottle of liquid. Both are filling my washing washine with foam which is overflowing from the draw. I have tried to use less and it's still the same. I have used the powder for years and have not had a problem until now, and so there must be a problem with the ingredients.

I would like to be refunded.

Mrs MacDonald

[protected]/[protected]@hotmail.com

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6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Procter & Gamble tide pods

Recently started to use Free & Clear Tide Pods. There were two pair of black pants in the washer where the residue from the outside pod adhered to the fabric. I proceeded to scrape off the sticky residue and rewash the pants. For some reason, exactly where the residue was on the pant leg, the color of the material had changed and noticeable white spots appeared. Are there any other complaints regarding this product? Are other customers experiencing the same problem with soft materials? I like the convenience of the pods but not at the expense of clothing. The material was 57% cotton, 38% polyester, 5% spandex. I need to know if these kinds of materials should not be used with pods so I can discontinue its use. [protected]@gmail.com

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Update by Rosann Ward
Jun 10, 2019 6:42 pm EDT

Recently started to use Free & Clear Tide Pods. There were two pair of black pants in the washer where the residue from the outside of the pod adhered to the fabric. I proceeded to scrape off the sticky residue and rewash the pants. For some reason, exactly where the residue was on the pant leg, the color of the material had changed and noticeable white spots appeared. Are there any other complaints regarding this product? Are other customers experiencing the same problem with soft materials? I like the convenience of the pods but not at the expense of the clothing. The material was 57% cotton, 38% polyester, 5% spandex. I need to know if these kinds of materials should not be used with pods so I can discontinue its use. rosannward@gmail.com

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J
11:50 pm EDT

Procter & Gamble duracell battery leaking

Hi, I have used duracell battery long time. Recently I found duracell battery leaking problems even in normal usage. I have a digital camera which has 4 aa duracell batteries. Because of using cell phone to take pictures, I haven't used the digital camera for some months. I found some leaking signage from the camera. I opened the camera battery and found all 4 batteries are leaking damaging the camera.
I opened an electronic weight scale which has 4 aa duracell batteries. One battery is leaking. Not good. It damages my weight scale too.

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Procter & Gamble In-depth Review

Company Overview:

Procter & Gamble, founded in 1837, has a rich history and background in the consumer goods industry. With a strong focus on innovation and quality, the company has become a global leader in the market. Procter & Gamble's mission is to improve the lives of consumers around the world by providing superior products and brands that meet their needs. Some of the key products and brands offered by Procter & Gamble include Tide, Pampers, Gillette, and Crest.

Product Quality and Innovation:

Procter & Gamble is known for its commitment to product quality and innovation. Their products undergo rigorous testing and quality control measures to ensure they meet the highest standards. The company continuously invests in research and development to bring new and innovative products to the market. In comparison to competitors, Procter & Gamble's products consistently stand out in terms of both quality and innovation.

Customer Service:

Procter & Gamble prioritizes customer satisfaction and has established customer service policies and practices to address customer inquiries and concerns. The company is responsive and strives to resolve customer issues promptly. Procter & Gamble's customer service exceeds industry standards, providing a positive experience for consumers.

Sustainability and Corporate Social Responsibility:

Procter & Gamble is dedicated to sustainability and environmental responsibility. The company has implemented various initiatives to reduce its environmental impact, such as reducing waste and conserving resources. Additionally, Procter & Gamble actively engages in social impact initiatives and community involvement, making a positive difference in society. Their sustainability practices surpass industry peers, demonstrating their commitment to corporate social responsibility.

Pricing and Value for Money:

Procter & Gamble's pricing strategy is competitive in the market, offering value for money to consumers. The company provides high-quality products at reasonable prices, ensuring customers get the most out of their purchases. When compared to similar products in the industry, Procter & Gamble's pricing remains favorable.

Market Presence and Reputation:

Procter & Gamble holds a significant market share and has a strong presence in the industry. The company's reputation among consumers and industry experts is highly regarded. Procter & Gamble's commitment to quality, innovation, and customer satisfaction has solidified its position as a trusted and respected brand in the market.

Online Experience:

Procter & Gamble's website, www.pg.com, offers a user-friendly and functional online experience. The website's design and navigation make it easy for customers to find information about products, promotions, and company updates. The online shopping experience is seamless, with a secure checkout process. Additionally, Procter & Gamble provides additional online features and resources, such as product reviews and educational content, enhancing the overall online experience.

Overall Rating and Recommendation:

Procter & Gamble deserves a high overall rating for its exceptional products, commitment to quality and innovation, excellent customer service, sustainability efforts, competitive pricing, strong market presence, and reputable reputation. Potential customers considering Procter & Gamble's products can trust in the company's ability to deliver superior value. While no company is without weaknesses, Procter & Gamble's strengths far outweigh any minor shortcomings, making it a top choice in the consumer goods industry.

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Contact Procter & Gamble customer service

Phone numbers

+1 (513) 983-1100 +1 (416) 730-4711 More phone numbers

Website

www.pg.com

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