Primrose’s earns a 1.0-star rating from 0 reviews and 7 complaints, showing that the majority of garden enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Disappointing Experience with Primrose: No Delivery and Poor Customer Service
I tried to use Primrose twice, but both times I didn't get my stuff. I'm trying to get my money back, but the customer service is silent. I wouldn't recommend buying from them.
Nightmare Experience with Primrose: Paid 600 quid, No Delivery, No Response
So, I ordered some stuff from Primrose and I gotta say, it's been a bit of a nightmare. I paid 600 quid for my order and it's been a whole month and I still haven't received anything. I've tried calling, emailing, and even tweeting at them, but they're not responding to any of it. It's like they just took my money and ran off with it.
I don't know what's going on over there at Primrose, but it's not cool. I mean, I understand that things can get a bit hectic with online orders, but come on. It's been a whole month and I haven't heard anything from them. I'm starting to think that I'm never going to get my stuff.
Honestly, I'm pretty disappointed. I was really looking forward to getting my order and now it feels like I've just been ripped off. I don't know if I would recommend Primrose to anyone at this point. It's just not worth the hassle.
Primrose Review: A Fake Company That Should Be Avoided at All Costs
Primrose is a company that you should definitely think twice about before making a purchase. If you take a look at their website or TrustPilot, you might see a lot of 5-star reviews that seem too good to be true. And that's because they are! These reviews are obviously paid for and not genuine at all.
If you want to get a real sense of what Primrose is like, you need to look at independent review sites like this one. And what you'll find is that Primrose is a fake company that doesn't actually dispatch orders. It's a total scam, and you should avoid it at all costs.
It's really disappointing to see companies like Primrose taking advantage of people like this. They're clearly just trying to make a quick buck, and they don't care about the damage they're doing to their customers. So if you're thinking about buying something from Primrose, don't do it! You'll just be throwing your money away.
Overall, I would definitely recommend staying away from Primrose. They're not a legitimate company, and they don't deserve your business. Instead, look for a company that actually cares about its customers and is committed to providing high-quality products and services. Trust me, you'll be much better off in the long run.
Is Primrose Legit?
Primrose earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Primrose.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Primrose.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Primrose.co.uk you are considering visiting, which is associated with Primrose, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Primrose as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Primrose have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The Primrose website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Primrose website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Primrose.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Primrose has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Primrose. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Experience with Primrose.co.uk: Missing Plant, Damaged Product, and Poor Communication
I recently made a purchase from Primrose.co.uk and unfortunately, I won't be ordering from them again. I placed an order for three plants, but when I received my package, one of the plants was missing. I was quite disappointed and reached out to the company to inquire about the missing item. However, it took them three whole weeks to respond to my inquiry and inform me that I wouldn't be receiving the missing plant after all.
To make matters worse, one of the plants I did receive was damaged. I was quite upset about this and sent two emails to the company expressing my concerns, but I never received a response. I found this lack of communication quite frustrating, especially considering the expensive prices I paid for the products.
Overall, my experience with Primrose.co.uk was not a positive one. The missing plant and damaged product, coupled with the poor communication from the company, left me feeling quite disappointed. I hope that in the future, they will work on improving their product quality and customer service to better serve their customers.
Disappointing Experience with Primrose: Long Wait, Broken Promises, and Poor Customer Service
I bought a fountain from Primrose back in December 2020. It was all good, as the item was in stock and ready to be shipped. However, when January came, I contacted them to check on the status of my order. They told me that it would take 10-12 weeks from the date of my order to arrive. That was a bit of a bummer, but I was willing to wait.
Fast forward to now, and it's been nearly 16 weeks since I placed my order. I still haven't received my fountain, and that's not even the worst part. The item is now more expensive at other websites, and I've already paid the full amount to Primrose. I've confirmed with them on numerous occasions that I would get my item, but it seems like they're not keeping their promises.
To make matters worse, their customer service is appalling. I've tried to reach out to them multiple times, but I've either been put on hold for a long time or my emails have gone unanswered. It's frustrating to say the least.
Overall, I'm not happy with my experience with Primrose. It's been a long wait, and I still don't have my item. Their customer service needs improvement, and I wouldn't recommend them to anyone.
Primrose.co.uk Review: Disappointing Service and Delayed Refund
So, I wanted to get my sister a tree for her birthday, which was on the 14th of April this year. I placed an order with Primrose (primrose.co.uk), but unfortunately, the tree didn't arrive. I contacted DX couriers, but they had no idea about my order. I was really disappointed and frustrated, to say the least.
I decided to ask for a refund two weeks ago, and I was promised that the money would hit my bank account within 2-8 working days. However, it's now the 20th of May, and I still haven't received my refund. The 19th was supposed to be the 8th day, but I'm still waiting. It's really frustrating because I've been trying to contact them, but they don't answer the phone. They do eventually respond to some emails, but it's not enough.
Honestly, if you're thinking about placing an order with Primrose, I would advise against it. It's just not worth the hassle and the risk of losing your money. I really hope they sort out their issues soon because it's not fair to their customers.
Warning: Avoid this Company - Terrible Customer Service and No Delivery of Goods
This company is a complete disaster. They take your money and don't even bother to send out the goods. I was shocked to see that their own website had positive reviews, but when I checked other independent review sites, I found that many people had the same experience as me. It's impossible to get in touch with anyone from their customer service team, and they lie about orders and refunds. It was a complete nightmare trying to get my money back, and I had to resort to sending daily emails just to get a response.
I cannot stress enough how important it is to avoid this company. They are not fit to be operating and are completely disrespectful to their customers. It's unacceptable for a company to take people's money and not deliver on their promises. I hope that others will read this review and avoid the same mistake that I made.
Overview of Primrose complaint handling





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!