Primerica review: Out to lunch

On March 13, 2026, I called to obtain information regarding my policy. The representative I initially spoke with was unable to clearly explain the details I needed, but she was polite and offered to transfer me to a supervisor who could assist further. I was placed on hold for several minutes.

When the supervisor answered, it was immediately clear she believed she was speaking to the representative, not a customer. While I was introducing myself, I heard buttons being pressed, the call was abruptly ended, followed by an automated message stating she was “out to lunch"

This experience was unprofessional and disheartening. It does not inspire confidence that, in the event my family needed to rely on this insurance policy, the support and guidance provided would be competent or reliable. I am requesting that this matter be addressed and that steps be taken to ensure customers receive respectful, attentive, and knowledgeable assistance.