The complaint has been investigated and
resolved to the customer's satisfactionResolved Prime Time Shuttle — Very poor customer service!
resolved to the customer's satisfaction
Prime Time Shuttle made a reservation for myself and my wife to be picked up at the Burbank CA Airport. Upon our arrival, no shuttle was to be found. When we called Prime Time Shuttle, they told my wife that the reservation had been canceled and that we would need to find our own transportation. At first I did not believe it and even called back myself, only to get the same answer. No explanation was given other then that they did not have a driver available to pick us up. We are from Ohio and had made this reservation because we were unfamiliar with this area. No advanced notification of cancellation from them at all. It was not until we called an hour after we were suppose to be picked up that we were told the reservation was cancelled. They had our cell phone number on record, but did not have the decency to call. Shame on Prime Time Shuttle! Very poor customer service!