Price Chopper review: Shop at Home

If I could give a 0/5 I would. I placed an order from Price Chopper on 3/13/20 at 7:40pm for pick up scheduled for pick up 3/14/20 between 7pm-8pm. I did not receive a call, I looked on my account and the order said canceled. I called Price Chopper Slingerlands and was given Instacart's customer service number. The person that answered the phone did not want to help. I called Instacart and the hold time was very long and I was placed on hold for a very long time and was told the order was canceled because they didn't have staff to fill the order and an email was sent. They said they could not un-cancel the order and I would need to place the order online again. Since there is a pandemic going on in the US the proper thing was for a phone call to be placed to me instead of an impersonal email. I checked my email while I was on the phone with Instacart and I had received an email on 3/14/20 at 3:37pm and had not seen it. How this was handled and passed off by Price Chopper to Instacart with no accountability or concern is unacceptable and the worst customer service. You need to reconsider your partnership with Instacart and consider in house staff to fill your shop at home orders if you care to maintain your reputation. I have placed my order with a competitor with no issues. They use in-house shoppers and have not passed their shop at home program onto Instacart like you and their customer service remains excellent. I always held Price Chopper in high regard and this is no longer the case.