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CB Parcel Delivery Services Pos Malaysia lost mail (outgoing) and lost packages (incoming)
Pos Malaysia

Pos Malaysia review: lost mail (outgoing) and lost packages (incoming) 47

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4:54 am EDT
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Lately, Pos Malysia has becoming more deteriorated and lacking in service despite all their excuses, solution suggestions and media propaganda. The public is very tired and sick of this especially when Malaysia publicizes so much about how great Malaysia is.
Recently, so many people have lost important mail and packages by using Registered and Express services provided by Pos Malaysia. These people are mainly common public / consumers whom still needs to use the regular postal service especially international/overseas interactions. Matters include incoming and outgoing International mail and packages of commerce i.e. Mail order package shipments, E Bay packages, Business documents and important personal letters.
I am also a recent victim of thousands complainants who have lost 1 Money Order sent to the USA and never received 3 packages from the USA. Excuses / replies from Pos Malaysia are illogical and through some investigating, the Pos Malaysia Distribution warehouse staffs are just lazing, talking and playing around and not doing work properly. This is the truth and MALAY's should be ashamed because the truth prevails.
Advice to consumers is to not use and avoid using Pos Malaysia and use private couriers for packages/documents and also the electronic media/Internet for transcript letters

Update by ULTIMATE AXIOM
Sep 02, 2010 9:45 am EDT

I sympathize for all of you that recently have lost their mail and packages by POS MALAYSIA. I recently have lost another important mail from the UK.
It has been well known throughout the world of Malaysia's incompetence and incapability to live up to their word. Do not succumb and yield to the Malaysian propaganda that it is a developed and harmonious country. It is only words from the dominating race and religion which only cares about image, self satisfaction and willing to be corrupt for their self preservation.
It is your duty as intelligent humans, principled and truthful to let your colleagues and friends throughout the Internet world to know the true nature of Malaysia. Already, Malaysians overseas are being scoffed, insulted, attacked and abused for their behavior.
For those using constant mail services, all we can do is go on with life and keep taking risks. Just keep in mind of the true nature of Malaysia and to use private couriers if possible.
How could recently Pos Malaysia announced ( on the TV news ) of an improvement and rise of 66% of revenue when we all knew that there are about 665 lost mail per year ( quote from another article on the web) and Pos Malaysia is in millions of RM$ in debt.
This only shows the true nature of the country to use the media to deceive the people for their self preservation.
So, please be truthful and do your duty and spread the truth if you are a real Human. Do not join the Malays behavior for the truth will finally prevail.

Update by ULTIMATE AXIOM
Jan 05, 2011 9:59 pm EST

Since December, there have many delays especially for packages . There were many public holidays - Hari Raya Aidil Adha, Deepavali and of course Christmas. I, myself had 6 packages from the US delayed that were due since mid December and only received them at least 2 weeks later in early of January 2011. It is to be understood that due to so many holidays, the amount of packages have really piled up. There also is a rise in the amount of packages since the Pilgrims to Saudi Arabia have returned ( also they get the priority of delivery ) and they brought and shipped many souvenirs from the holy land. Not forgetting that Christmas has of course many more packages/presents being shipped. And to top it off, the delays in flights due to bad weather in US and Europe ( late December ) had effected and interrupted the whole routing system of mail cargo throughout the world. As much as I would be unhappy of these delays in receiving my packages, I had to accept the facts and be patient to the delays.
The change in delivery personnel is no surprise since the authorities are always trying a new system which I am unsure when it will be efficient. And the behavior of the mail/postman, well ..what do you expect from naive, thoughtless persons.
The duration varies from the date stamp ' Di Lepaskan ' by Customs due to the amount and traffic of mail that is sent to the Post Office Branch ( Postal Code ) from the Airport or Port of Entry. It usually takes 4 - 6 days from the date stamped to reach the destination but it is understandable that it took longer last month. My packages were 12 days by longest and 6 days by earliest.
Lets all hope Malaysia will live up to their ' Malaysia Transformasi ' slogan but if not, well what do you expect and such a disappointment for a country that is overrated and flatters its own self.

Update by ULTIMATE AXIOM
Jan 23, 2012 4:19 pm EST

Saqka is just another Malay who is living in a dream and doesn't know facts and reality. Like the others, just knows how to insult when they are lost and ashamed.

47 comments
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Ezrah Rahim
, MY
Feb 17, 2012 6:31 am EST
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Dear Posmalaysia,

Get your act together! My company has not been receiving important mail sent to us on more than one occasion... namely bills. It is becoming a nuisance because we have to spend unnecessary time & effort to address these problems when the company bills are not settled on time with the respective creditors because of posmalaysia's inefficiency. And now for me to write this Letter of Complaint on my company's behalf to you when I could be doing something more productive! Last year I had an argument with Astro for a late bill payment. Astro accused my company for being incompetent for not settling on time but as a business all payments made by a company have to be accompanied by an original invoice. How to settle if no invoice/bill is received?

And this week again the same thing - my husband did not receive his AMEX bill for Jan 2012 & now he is being charged RM50.00 for late charges by AMEX through no fault of his. I only realised that the Jan 2012 bill was not received when my husband received a reminder for payment of a rather inflated amount recently. Posmalaysia should be settling that RM50.00 on his behalf as compensation. Receiving bills should be like clockwork, an important reminder that payments are due.

Just 2 weeks ago, I found 1 Astro bill & a letter on the tar road several streets from where I live in Bukit Jelutong, which I subsequently deposited them into the relevant letterbox. Every week at my office shop lot at 3rd Mile square, Jalan Klang Lama, I have been doing the postman's job as I have had to distribute the mail to my neighbours as they were all conveniently placed into my company's letterbox.

On another occasion last year, my husband while driving, stopped his car by the highway to pick up a letter which he witnessed fly out of the postman's saddle bags. We made our way to a post office and posted it out again & hopefully this time it arrived its destination. That letter contained a cheque from an insurance company for the recipient. These are important mail & posmalaysia has no excuses whatsoever to be slip shot about your service. You have the monopoly & that gives Malaysians no choice but to rely on you.

So posmalaysia, I would appreciate a reply to these complaints, not a standard one but one that is constructive & that will rectify these problems. I look forward to hearing from you very soon.

Ezrah Rahim
Ikonogram

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K.Ong
, MY
May 16, 2011 7:00 pm EDT
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i live in JB, it start last October when i start to recived my mail in every 2 month, my mail normally are Credictard bill, TNB, statement, insurans, TM, etc ... which i think it helps me to save a lot of worry and time and money if they can delivered on time. because of the lateness of the receiveing my notices of payment, reminder, i've overlook some of the payment. and i come to compromised and patiently accept that if Malaysia POS had to delivered my mail Once in two month times, which i find ABSURD because i can see POST MAN a few timeS in a week. i adjusted to wait for my mail, be more meticulous when come to payment which can involve late payment charge, i have to call my cc issuing bank for statement. and NOW it really PISS ME OFF because i havent received my letter for 3 MONTHS now! I'm waiting for cheque from insurans company, so what the hell type of system MAlaysia POS is using, can anyone enlighten me.

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Concernedcitizen777
, MY
Jan 13, 2011 8:40 am EST
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Ever since moving to KL, I noticed parcels sent to my work address (an mnc address helps) there were no or fewer problems. Delivery of parcels to a home address in a smaller city / town in my experience would subject to the mood of the clearing officer. I recall many years ago being called to the jb post collection office in larkin where I saw my package opened lying on the floor and one of the female staff actually had the audacity to tell me to give her some of the contents in my parcel as a gift to her. There were also a few occassions where birthday cards and small parcels from UK have gone missing altogether. The postmen in blue were courteous and I had no problems with them. The new ones are shockingly rude coming into the office yelling on top of their voices and condescending.

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Concernedcitizen777
, MY
Jan 05, 2011 9:10 am EST
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Their service in the past wasn't great to begin so I wonder can it get any worse and the answer is yes! This month I was expecing to receive a few packages sent from HK and I noticed 1) they were no longer delivered by the postmen in blue shirt uniform, it looks to me they have outsourced and they are wearing a short sleeved red uniform, very loud and rude, just appalling. 2) My parcels were delivered 6 days from the dilepaskan stamp. This is not the usual protocol in the past. I am just utterly disgusted.

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Jenny R. Sedomon
, MY
Sep 01, 2010 11:02 pm EDT

yes, ipos malaysia have not upgraded their services yet!...i am expecting a small parcel from Keningau.>After waiting for a few days, i decided to call the sender and was informed that the parcel was sent on the 25th August..I contacted post office kota kinabalu and spoken to the post man.He said he had delivered the parcel on the 26th August 2010. I have check our mail box more than 10 times but still no sign of the parcel. I call the post office again, I was informed that the post man will not send the parcel to the premise address if it's located in the 3rd floor..what kind of service is this?it doesn't take them much energy to take the elevator to the 3rd floor..and the parcel is addresses to the premise address so it means that we wanted the parcel to be delivered to the said and written address, not just by putting the parcel in the mail box..If we wanted it to be delivered to the mail box, might as weel we use our P.O.Box address rather than giving the premise's address...who to blame now?obviously, the post office's fault..who's going to refund us the lost?...If this is how post malaysia works.might as well we choose other reliable courier company to ensure our parcels/documents are delivered safely.It shows that post malaysia is not a reliable courier service...So everybody out there, please think about this. We as the customer must do something to stop this..Post malaysia:are you simply charging and collecting money for mere benefits?...NO CONCERN ON THE DELIVERY/SAFETY OF THE PARCEL/DOCUMENT YOU ARE DELIVERING?>>>>

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Irene00
, MY
Jul 21, 2010 4:56 am EDT

I ve lost my certificate! The certificate was sent from UK. DAmn POS MSIA! wht a terrible service~!
NEVER EVER USE POS MSIA!