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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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Newest Popeyes reviews & complaints

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C
6:11 pm EDT
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Popeyes food

I went through the drive window at popeyes in Huntsville tx and I ordered 5$ boneless bash wings an soon as I pull to the window they hand me my food a lil to fast.so I leave and come to find out I see why so fast my food was cold not fresh had grease in box like they had been sitting a while so I had left already so I couldn't return them hopefully I don't get sick

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7:44 pm EDT
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Popeyes missing items from the delivery

We ordered $150 worth of food. We were missing four items . Skip The dishes delivered it. When we called them. Popeye Staff said it was Skip the dishes Fault that the items were missing. That's not right skip the dishes just picks them up from Popeyes.
The missing items worth :
12 Pieces of chicken
Large coleslaw
Large rice and beans
Large gravy

[protected]
Popeyes Louisiana Kitchen (8th St. E)
Placed for Delivery ASAP
x1
Chicken - Chicken Only (12 pcs)
$27.99
• Spicy
x1
Butterfly or Popcorn Shrimp Platter
$11.93
• Popcorn
• Coleslaw
• Red Bean and Rice
• Nestea Iced Tea
• Add Cocktail Sauce
x1
Butterfly or Popcorn Shrimp Platter
$11.93
• Popcorn
• Coleslaw
• Macaroni and Cheese
• Fanta Orange
• Add Cocktail Sauce
x2
Cajun Fries
$6.19
• Large
x1
Cajun Gravy
$2.49
• Regular
x1
Onion Rings
$6.19
• Large
x1
Chicken - Chicken Only (16 pcs)
$34.99
• Mild
x1
Macaroni and Cheese
$6.19
• Large
x1
Biscuits
$3.99
• Six Biscuits
x1
Red Beans and Rice
$6.19
• Large
x1
Coleslaw
$6.19
• Large
x4
Dipping Sauce
$0.30
• Cocktail Sauce
Food/Beverage Total
$131.66
Delivery Fee
$3.95
PST
$7.90
GST
$6.78
Tip the Food Courier
$13.17
LCPWZBHKT2_REFER
-$-7.00
Total (CAD)
$156.46

We had to drive to get the other items.
It took 35 minutes to drive get the missing items and come back.
The kids didn't eat because the chicken wasn't there.

The manager really didn't do anything about it. He didn't even apologize for the mistake and for the inconvenience .

Not even desert free I won't go to Popeyes again ever.

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Update by Joan Tilk
Oct 27, 2018 7:46 pm EDT

I will never go to Popeyes again

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D
8:43 am EDT

Popeyes popeyes 11358

I went to the Popeyes in Saginaw Mi on 10-28-19 at 6 pm. I ordered 10 piece tenders, an Apple Pie, a Lemon Pie. They gave me an 11 piece bone in. I gave them a 9.99 coupon, and they charged me 13.99. They were Rude, and didn't give me the sauce I asked for either. I tried calling for several hours. I finally got someone on the phone and they more or less told me to go [censored] myself. Fix it.

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8:23 pm EDT

Popeyes no service

I to the Popeyes store in Eatonton, Ga tonight. I waited for someone to ask for my order. Silence. I drove up to the window & the employee was sitting on a chair talking to someone on the other side of the counter. I had to yell for her to notice there was a customer waiting. She did apologize but added that the headset was not working correctly. I grew up on the westbank side of New Orleans. We had Popeyes chicken all the time. I have been in Eatonton, Ga since 1991 & I have to say that it is by far the worst Popeyes restaurant I have been to. The employees are lazy & the trash cans were in the middle of the floor between the counter & the food prep.

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11:16 am EDT
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Popeyes wait time for order

Went to Popeyes last night to pick up dinner for the family. Placed my order at 6:37 pm, store# 10543, sale# [protected]. There were three employees working, one at the drive thru, and another person in a blue shirt. (not sure of position). Needless to say, it took an hour to get my food. An hour. The dining room was packed with customers waiting and eating their food, along with a line going thru the drive thru, and a complete lack of urgency. Those employees did not show any care for the amount of people waiting for their food. Not only that, again, with a dining area full of people, there was no condiments or napkins out for the customers, so again, customers had to stand at the counter waiting for someone's attention just to ask for napkins that should've already been there. This location is a very busy location. The food is actually decent that it is such a shame to see employees with no care to the customers. I just wanted to bring this to someone's attention. I tried contacting the district manager on the receipt, but received no answer.

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6:59 am EDT

Popeyes survey validation

I have 2 receipts that I had submitted yo Popeyes on 5th st. Hwy in Reading Pa
And they had nomore codes but said allow couple of weeks for coupon in the mail. Its been over a month and still nothing. Also I have not received a email or a letter to say thank you for your patience here is something for your time.
We are supplying these companies with opinions that help better their buisness. However how are we the consumer to feel we can trust that or feel comfortable to continue purchasing and taking time to fill out surveys if we are not being heard or acknowledged. Shameful was very excited to finally have a Popeyes in Reading with chicken actually cooked to perfection, to get crunchy also mild with no aftertaste. Really hope they can resolve these issues.

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1:46 pm EDT

Popeyes two employees having a relationship

Two employees at the Popeyes store in grand island Ne are having a relationship. One of them is 15 and his name is Cameron and the the others name is Mia and she's 18 and They both have been told by corporate people they cannot have a relationship and I have text messages proving by Mia they are dating and this isn't appropriate. And I thought this should be reported asap .

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12:41 am EDT

Popeyes food and how nasty gm was

My name is Kendra and I worked at this popeyes for a week.Sept 17 to Sept 22 and quite. .But when I got hired there she asked my how did I want my check ..I gave Vericona a voided check..now was for direct deposits..Know the day she put in payroll she had Shift Manger Mike call and I was asked same question, I gave him the same answer. .Now today was payday I go to bank and check had not gone there, so I call store number [protected] and Lisa answered I asked. May i speak to whomsoever is manger it happened to be Vericona she doesn't get on phone Lisa says Vericona says its here at store okay..now at popeyes to pickup check she is rolling her eyes in front to me but there are also customers at the register so they seem and asked why I did not reply. Now I spoke to a few fellow employees and the ones that I spoke to she sends him home right after I walked out of store..I know this. Because I dropped him off because I was still sitting in my car ...and that's what he told me his name is Tony

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1:41 pm EDT

Popeyes employee

Today on 09/29/2019 I went to Popeyes to drop of my sister to finish her paperwork to get the job and the store was just opening at 10:10 we then approached the door and here comes an employee storming to the door threatening to fight me and Kill my unborn child for no reason at all I then here the employee telling the store manager that she will fight me and Beat me up She goes outside the store and threatens me to Come outside so she can fight me i Stay on the the inside of the store and wait for my little sister to finish her paperwork then as we are leaving the store she calls me a Fat [censored] for no reason her name was keva Dixon the store was on Lafayette st. In Gretna La 70056

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6:40 pm EDT

Popeyes a worker named claudia

this lady working at store#5928 on wednesday at 3:32 pm was very Rude and difficult she did not say hello or anything she was talking with the other employee took my order and Through the change that she owed me ! I asked her to be nice with our customers and she start talking back to me in arguing in front of the other customers when I ask that I complain she said go ahead I'm the manager here after a minute this other lady showed up and she said that she was the manager and they were laughing between them when I told her I will complain she said she don't care Popeyes is a big company I've been dealing with them for years even when I was in Atlanta Georgia I like their food but this particular employee needs to be trained she don't have any customer service She needs to be teach that this is America and we need to have good relationships with our customers no mother what do you do at any job I think you!

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10:17 pm EDT
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Popeyes customer service/ employee

First of, I want to say how disrespectful and rude the employee was at the Gallatin, TN. popeye's restaurant. The time says they close at 10PM on inside and 11PM for drive-thru. Was there at 9:15PM in drive-thru, and the girl that was taking orders didn't even come on the intercom to take my order. I waited about 5 min or so, said hello a couple times, and she finally said, "I'll be right with you" not a welcome to popeyes, or sorry about the wait, or anything, then finally took my order, said " go ahead with order", no greet, no friendly service, it was very rude, and non-welcoming. I dont know if I will even go back there, I dont know how they training these new employees. But someone needs some new training themselves, or let someone else train the new employees. And to even let her keep working there, cause I'm pretty sure as rude as she was. They have had several complaints. And by the way, that was just a pinch of what had happened. The order I got, dudnt even get all I was supposed to get. For one, she told me that her fryers was off and couldn't cook no more, it's made to order. Well if they don't close till 11PM in drive thru, dont they think the fryers should be on until 11PM, then turn em off, and that was for shrimp and fries, couldn't get on my order, cause they cut them off. And another, is the biscuits, now I know it doesn't take but a few min to cook biscuits, why I got told they were out and short staffed. And, that's my problem, how? Seriously, and charged full price for my meal, look [censored]ty as hell, excuse my language, but it's the truth. And on that made to order remark, that she told me, how come the chicken was old and dried out, if it's made to order. Really, I mean who does this. I think she needs not to work there, cause that was all sorts of wrong, how can they bit cook no fresh food when you order and what you do order, dont get all of what comes with it, and still charged full price, and they had plenty of time to cook the food to give to me what I had ordered. I'm very dissatisfied and I want my money back, a free meal every day for 1 week. To be honest with you. And I think that is only partial fair. So when you read this, take into consideration of how you would have felt as if it was you that got treated unfairly and rude to, unwelcoming like you shouldn't come there to order, and contact me back if you dont mind, shoot me an email, whatever. But, I will also be calling on to corporate, let them know as well. Thank you, have a bless day.

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10:03 pm EDT

Popeyes wrong portions

storied: 4INPOP20

Popeye's store #12510
Gene S. Porter Travel Plaza

I purchased two meals and upsized the sides to large. What I got were two regular sides for each meal. Unless I'm mistaken, a regular size of mashed potatoes, for example, consists of one scoop while a large consists of three scoops. One plus one does not equal three. I got cheated out of a scoop on each meal. Not cool.

And the fish: never again. more crust than fish. Used to get the fish all the time twenty years ago and it was great. Apparently the recipe has changed. Ugh.

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11:57 am EDT

Popeyes chicken

Yea I'm working in Whitestown Indiana and I've went to the Popeyes chicken restraurant 4 times in past two weeks and every single time I've went in there, there has been no chicken up...I only have a 30 min lunch which driving to and from that place takes half my lunch then waiting another 10-15 min for chicken puts me back late and trying to inhale my food...I've went in there at 12 twice and 1230 and 1 the other two times...each time I've been told the exact same reason for there is 0 chicken ready to be served and that excuse is "that they just got a truck sorry there is nothing they can do about it" I could understand if it happened once maybe even twice but 4 times in 2 weeks seemns a bit rediculous and to have the same excuse every time sounds like they just don't want to work or don't care which in return is costing ur company a lot of money bc I seen atleast 4-5 groups of people walk in and right back out bc of no chicken...hopefully something can and will be done about this thanks

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9:00 am EDT
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Popeyes cleanliness

I went in to purchase a meal after a long shift at work, and there was a young lady mopping the floors while I was waiting for my food.
I watched her go into the washroom with the mop, and then continue to use the same mop from the washroom through to the dining area. Disgusting! At that point I didnt even want my food, because it made me wonder what other kind of disgusting things they were doing that I could not see? Now, the "mopping" she was doing was simply spreading around urine and who knows what else l around the floor where people eat their food.

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MaryFreeman
, US
Sep 21, 2018 3:22 am EDT

It was on around 8:50 we stop by to get some chicken feed to kids one of them drunk something that was sitting on the table and she should have liquor in it I know it tastes like country Daddy's cranks before and it was at Popeye's it's a shame that your employer Sam's and drinking liquor just to feel good on the job who else knows what they do

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M
7:31 am EDT

Popeyes service

My husband and I picked up food at this restaurant on 9/14 @ 6:20pm our order # 6090. The young lady that waited on us did an excellent job and deserves a HUGE raise. She was not only taking orders at the register she was packing up all the orders and then she would run out back when the timer went off and put food up to be sold. There was someone out back doing the cooking but evidently he couldn't be bothered. At no time during our wait was there less than five people standing in line waiting to order. She would take four orders and then stop to pack those and send customers on their way with a smile. I watched her do this time and time again. Please hire some help! Two employees on a Friday night at dinnertime is not enough. This is how it is every time we go to this particular restaurant.

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6:01 pm EDT
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Popeyes very rude customer service

Jessica herrera at the store on baseline and I 10 in guadalupe as is a very rude and racal person she was very loud and condescending when asking multiple questions about menu then she said when I asked for what kind sauces yall have she said why don't I just put bbq sauce on it isn't that what you people like I am african american and am very insulted I demand something be done

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7:46 pm EDT
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Popeyes poor service and not obtaining an order twice within 10 days from each other.

I-35 and Sam Bass road location is in question. This location is in Round Rock, Texas.
My friend and I have eaten at this location twice. Within less than 10 days the individuals employed at this particular location, have not done our order justice. Both times they have misplaced our order and we had to reorder the same thing.

The people who are employed here have a "Don't care attitude". And the Manager Ms. Ramirez was no help to us at this time. I would recommend a complete terminations of this store and begin over again with people who will do a public service in the food industry.

If this service continues this store will not be profitable and your business is in the red not the black.

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7:03 pm EDT
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Popeyes popeyes

I went to Popeye's drive-thru, no one came and responded. I had to drive around to the pay window. I paid for my food. She told me to drive around and someone would bring it out because they had to cook more spicy chicken. I waited in the parking lot for someone to bring my food out they never did. I was in that parking lot for about 45 to 50 minutes before I drove back around through the drive-thru and had to wait four other cars to place their orders. Once I got to the window I explained to her that no one came out to bring my food. She said Well ma'am it's the chicken just came up. I said but I was told 15 minutes, she said you were given the wrong information. This information was given to me by the manager she was not apologetic at all, pretty cold-hearted. And pretty much gave me a refund and sent me on my way.

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7:29 am EDT
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Popeyes large soda being charged $3.89 plus tax

Me and my Husband went to popeyes in york pa at 1045 Mt Rose bought a 4pc meal got the reciept went home chicken wasn't extra crispy or hot called manager never called me back and whoever answered the phone said there was nothing they could do poor service. I feeled the survey out on the back went back and asked how come a manager never called back they said he never answer complaints. Seriously? I hand my survey in for the free items on the back as long as i purchase a soda for $3.89 even a 2 liter doesnt cost that much. I experienced poor managament service, Team Member service and over charge for a large soda. I am not a happy customer

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11:09 am EDT
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Popeyes poor service

Monday Aug. 20- 6:30 p.m. after shopping at store #11992 in crestwood, il, since it opened several years ago i have never been treated so rudely by staff! I placed my order and the "clerk" asked if i was sure that's what i wanted "did i read the coupon?"
yes, and i have used the same coupon many times before- they asked if i was sure that's what i wanted? i replied "every time I come here." they said the company
changed its policy on coupons I asked "the company or the franchisee?'
They didn't respond- another (older) clerk whispered to the clerk and they then
filled my order properly which had been rung up to my specification!
the next day i stopped at a different popeyes which i have frequented and asked about
coupons they remembered me as a regular and said nothing has been changed, but
they have heard comments about the shop in Crestwood!

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Update by ebuchalo
Aug 24, 2018 11:13 am EDT

after giving a lot of service to this location one employee's action can cause this franchisee to lose my business- as well as, other faithful customers--- a good product goes nowhere without good service!

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Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Contact Popeyes customer service

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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