Popeyes’s earns a 1.2-star rating from 9 reviews and 1322 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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nasty service at the drive-through!
My kids and I went to popeye's in memphis (Winchester road) last night to pick up dinner. We noticed a lot of cars in the drive thru and a line of customers inside at the counter also.
I really wanted to try the catfish basket, so we waited in line at the drive thru. We placed our order and I paid with my credit card. There was no mention of a delay in preparing my order until once they had my signature on the credit card slip, then things went down hill. She told me to pull up and that my order would be out in 1 minute.
Nearly 5 minutes later a worker came out but it was not to bring my order... It was to tell me to move further away from the restaurant's door because I was holding up their line! When I asked about my order, I was told that they were very busy and she didn't know how much longer it would take. Well it took over 10 minutes to get my order. By then I was totally ticked off. To add insult to injury, when I got home I noticed that they left off my biscuit and the shrimp basket, was actually a basket full of fries with a few popcorn shrimp on top. The person that took my order (And lied to me) was tenisha... Her name is on the receipt. Next time, i'll know better than to "pull up". It's either my food at the window or my money back on the spot!
The complaint has been investigated and resolved to the customer’s satisfaction.
unsanitary restrooms and poor customer service!
My wife and I recently went to Alexandria, La to shop. On our way home we stopped at the Popeyes on U.S.165 in Kingsville. We ordered our food and my wife went to the restroom. Shortly she came from the restroom and was livid. She told the salesperson behind the counter their restroom for the ladies was filthy. The sales person didn't respond at all. My wife found the manager and told him there was feces on the camode seats. He said he would check it out. Don't know if he did or not but we will not be going back to eat in any Popeyes. We plan to pass this information to all our friends and hope they will do the same. If the restrooms are this unsanitary, it makes you wonder what other health problems may be present that the public doesn't see.
The complaint has been investigated and resolved to the customer’s satisfaction.
I Richard Robinson made a purchased on Nov 2 2024, and I was overcharged on my item. I want my refund back to my debit card NON. OR YOU WILL BE FACING A LAWSUIT IT WILL BE FOR THEFT CHARGES. SO PAY ME NOW OR WAIT ON THE CONSEQUENCES. GIVE ME A CALL [protected]. THANK YOU RICHARD
Second day in a row the chicken was spoiled.
purchased 10/19/2025
July 15, 2024 approximately 8:45pm
This restaurant located in Henderson, Louisiana 70517 turns off outside lighting so restaurant appears to be closed. They are rude and make you sit in the drive thru so long hoping that you will drive away.
They don’t give receipts because of possible bad reviews which I would have left if I had contact info
Everytime I go I to popeyes in strathroy Ontario you have a 15 to 35 minutes wait. The store is messy and I will never go in there again. No wonder nobody goes in there anymore. Worst place ever.
I ordered a 5 pc chicken meal, with Mac and cheese, and ordered 3 sauces.
Came home and it was 1 breast and 3 wings and one thigh.
I’m very upset as it cost me $15.00
Plus the charging of 75 cents for each sauce, that’s ridiculous!
You’ve lost a customer and the people don’t understand English evidently!
March 6, 2024 my friend and I went through drive-thru to order 2-5 piece hot wing. Time was about 1:30.
When I received them, they were not crunchy like the ones I had purchased in Gadsden or Talladega, AL. Chicken was cold and a solution was poured over them to have a hot taste to them.
I can truly see why no one wants to go there.
Gloria
I ordered popeyes chicken tonight and it was suppose to be 8 piece spicy chicken mixed and what I got is 6 wings I leg and one thigh,the chicken wasn't spicy it was cold and the biscuits was hard I payed $36.72 and I'm very disappointed
I was at Popeyes in Bastrop Louisiana a black female got my order I telling her how I wanted my order she rude and laughing at me the ticket number on the receipt was 684 she was a black female with glasses on the date was 1-4-24 ticket number is 684 employee ID number is 60085
Prices have gone thru the roof. Quality of product has declined. I'm done wirth them. And you can not get a live body on the phone calling corporate complaint number
Missing 2 biscuits
No gravy
Good thrower in bag
Just gross
Cold
Dec 31 6 t50 pm
Waited forever
Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 2 2 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 10 10 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Popeyes contacts
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I was waited on by deidrie and I she was very rude from the start. A truck in front of me just got done placing their order so I pulled up to the speaker after they were done. Someone said something over the speaker that wasn't even clear. So I thought they were talking to the person in the truck still at the window. So I waited and then they said it again but this time she yelled it at me! Ignored her rudeness and started placing my order. I pulled up to the window and she contined being rude. And slung the bag of food at me while only holding onto one strap and about poured the bag out! Left very upset I was treated that way and the whole time showed respect to her! Store number is 5478. Her name was Deidrie.
i was very disappointed very