Pollo Tropical reviews and complaints 1
View all 97 complaintsPollo Tropical - Managers
The managers at this location has awful customer service and management skills. The way they treat and talk to there they employees is horrible. Sunday I was just there an not one manager in site employees not doing nothing. Store is a mess, AC leaking all in food, bathroom needs to be cleaned, drink machine needs to be replace you can see stuff floating in sprite. How do you guys have all these employees working and the dining room line is at the door the drive thru line is in the ally. Health department need to check everything and you guys need to learn how to change the grease more often because the way them plantains, wings, and pollo bites be looking is not satisfying. If someone get sick from dirty grease it's not a good look on your behalf
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