Pollo Tropical review: condition of the restaurant and lack of menu items

As far as fast food goes, I tend to enjoy Pollo Tropical. We're on a family vacation, and decided to stop by the one by our margaritaville resort. It was a huge mistake. We went at 8pm. They are open until midnight. I ordered pulled pork, boiled yucca, beans and rice and sweet plantains. They told me they were out of pork. How are they out of pork at 8pm? There's none in the back? Nobody cared enough to realize they were running low and maybe should make more? Then they told me that they don't have boiled yucca? Another easy fix, but nobody even attempted to fix this. My father in law said his ribs were dry. He wanted the cilantro sauce and they didn't have that either. There was a half inch of water on the kitchen floor. Every table was disgusting and they hadn't even stocked the napkins or utensils. The tostones were straight grease.
I've been to numerous pollo Tropicals in Miami. This one in Kissimmee is a travesty. The employees were lazy and the manager was lazy and made no attempt to make up for his stores condition. I'm appalled by this visit. That location is bringing down all the good ones that are working their [censored] off.