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Playtika
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1.1 713 Complaints
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Playtika complaints 713

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S
5:19 pm EST

Playtika Bingo Blitz

The producer/ producers of bingo blitz treat their users poorly, Prizes aren't rewarded and issues are not addressed with fairness. This was a fun little game a couple of years ago. I'm sorry it has gone bad. But you already know this. Just wanted to make my point officially in hopes that something will be taken seriously in the near future.
Thank you for the purge,
SP

Desired outcome: Change

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A
2:37 pm EST

Playtika mathematical impossibilities

this has to be the worst "entertainment" game I have ever played. I have played this game for years and odds of things that happen in this game are impossible. Going thousands of spins between bonus. Having full boards of bonus symbols minus 1 row. I realize this is a RNG type game but even with perfect RNG its still impossible for these things to happen. The rewards system is a joke and punishes you for being at a high level. I honestly hope you fix your games to be less greedy so others can enjoy it because I played my last game today when it took every coin I had over a thousand spins to hit a bonus once that paid back last than 10 percent of what I lost.

Desired outcome: Fix the game to be less greedy so others can enjoy it as you lost a customer

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M
10:51 pm EST

Playtika Slotomania

I purchased a package that was a special and you get to pick a shaker, mine was x200 was excited but did not receive, there were other clitches through the day but I'm more concerned with this one, I spoke to customer service and he basically called me a liar, saying he shows that I got the x 14 shaker, there isn't even a x14 shaker, they are even numbers, he said the 200x is the highest and no it wasn't it was up to 500x, so it shows that he has very little knowledge of the game, I have been playing for over 15 years, I stopped for a while because of other problems and played on my husbands name, now hes done, and if this isnt resolved so am I. you can't promise people not give to them

Desired outcome: reward me the coins I won

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E
9:22 am EDT

Playtika slotomania

i cannot sign on to my account i keep getting the oops try again message. i have spent hundreds of dollars buying credit and i can't get on to the game.
i have spent several dollars investing in the game i want to play the game i have spent lots of money investing in the game.

Desired outcome: iwant to be able to sign on to the slotomania game to play i have a lot of money invested in the game.

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A
10:00 am EST

Playtika Slotomania

Coin bag Which collects losing SPIN coins & Gives back CASHBACH BONUS has disappeared from Game pages How do l contact Tech to resolve issue?

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C
6:29 am EDT

Playtika Connection disconnected problem keep occured when I win

The slotomaina game keep crashing in connection when I win the free bouns game. Cannnot login in at all, even I deleted the apps and reinstalled the game, still loading and cannot connects.

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S
5:01 am EST

Playtika Slotomania

We I collected the mega bonus this morning. I never received the coins/ credits. Can you please fix this? Thank you so much. I may not spend alot of money in the game but been playing for years and really injoy it. And it would be nice to be able to send your clan daily gifts. I do not have many friends that play but this will be a good clan support. Option. Thank you so much

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J
6:14 pm EDT

Playtika Blinko room

I leveled up to receive the blink room in which four balls drop and I win $. I did that and they never gave me my prize of winning in blinko, they just took it away. The more you buy coins the more they take. Not happy at all!

Thanks,
Jennifer Cormier

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1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Can’t load slotomania

Was playing the social lift on farm fortune and all of a sudden it was off and back to my main screen. Have tried to load the slotomania app and it starts to download then quits and goes back to main screen! I haven't been able to complete the dashes not get my gifts all evening! I have contacted several other local players, and they are all having the same issue! Come on guys! You have to know there is a problem! Now, what is Slotomania going to do about it?

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L
5:24 pm EST

Playtika Slotomania

Slotomania has a game called Bear King which is a new game, only released in the past month. 7 days ago the game was put "under maintenance" with a post saying it will be back soon. Seriously how much work does a new game need. Clearly this game is paying and you have shut it down. Your integrity is a joke. Fix this and get on with it. Why can't your gaming sites be fair and reasonable. I have contacted your so called support and they do not even respond. It is disgusting.

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Update by Lorrie Collison
Dec 03, 2020 5:25 pm EST

Open the game to us. Seriously 7 days is not "soon" as you state.

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B
1:18 pm EST

Playtika Winnings

i had a big win and after i went to bed the game took all my winnings, i have been playing this game for years can you tell me why it took all my winnings, its kind of discouraging, i am a disabled person and use the game to occupy me from the pain i suffer daily, could you please give me at least half of my winnings back.thank you from an old lady in Canada

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C
11:21 pm EST

Playtika Slotomania

This game used to give a warning when you were about to bet the highest bet. It doesn't do it any more. Randomly when I came back into a game after following links to other rewards etc it was set on the highest bet 14, 000, 000, 000! I played this a few times before I realised. The same thing happened last week. I lost 1/4 of my coins today in 2 spins and the same in one spin last week. I am ready to throw this game to the scrap heap. It takes ages to build up and build up and then it takes it in an instant!

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S
5:09 am EST

Playtika The application cannot log in

The game doesnt opened from yesterday alla the time something wrong when your log in can I know the reason please I tried from my pc and from my phone and the same happened from up to 24 hours even the same on my son and husband and my friend account did you stoped the game in lebanon please help me get my account back so please waiting your reply very soon

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M
2:50 pm EST

Playtika Rewards

Last 2 weeks I won several mini games so eifeltower and more, a won in 5 games a total of 12T, none of these are rewarded to my account.

Every time it happened I filled in the ticket, I must say, within 12 hours I got a respons, but all the had to say every time, there is no technical issue, we looked at it and we'll see that you won the price, they send also a screenshot of the winning price...yes I won the price...no the price was not rewarded to my account.
Normaly I don't complain, it happens often you get a big win and the amount that's rewarded is about 80% you really won, but oke its a nice and free game.
But 12T it's a lot of coins!

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D
10:33 pm EST

Playtika Not able to download game

I was playing and started having problems with the program, so I deleted it and tried to upload again through apps, but it won't let me and it's been a few days. I've been a player for years and have never had problems uploading the app whenever I've run into problems. When I deleted it due to problems, I had over a trillion points, so I'm not sure if that's why.

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C
7:36 pm EST

Playtika Slotomania

On Tuesday, Nov. 10, I was playing slottomania and won 1.5 trillion coins in free spins. I continued to play going up and down but stopped with the 1.5 trillion remaining. Later in the day I went back in and I only had 800 million. I do know that the problem of having to use your password every time you sent gifts was fixed sometime when I was not on that day. I love this game and I'm not lucky very often, this has been very disappointing. Please help me if you can.
Thank You
Carolyn Mautino

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B
8:17 am EDT

Playtika House of fun

The game doesn't show any points. Have to uninstall and reinstall for it to show my points. It has done this too many times. Looks like I will have to find another game.

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S
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Slotomania

Got shiny the buzzer and it took my normal the buzzer card away. Please help with this issue. One of my calm members is looking for it and I would use it to help them out.

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9:31 pm EDT

Playtika Slotomania

Made numerous coin package purchases in the past. Once packages are purchased, you rarely get a win (enticing you to make additional purchases). They have a Golden Spin where they encourage you to make a purchase for a chance to win a larger amount of coins. The black wedge pays the largest. If you make the purchase and don't land on the black wedge, they will add an additional black wedge, therefore, giving you better odds of landing on it in the future. They charge you every time to spin. Ince you make the purchase, you are enticed to keep purchasing until you get the black wedge. They generally make you purchase the majority of the other wedges until you finally land on the black wedge. I have a picture below as an example (which in this picture, I have yet to land on the black wedge). However, since you already have so much money invested, you keep playing until you land on it. I have purchased this golden spin multiple times over the last year thinking this can't always be the case, however it always is. It is not random. It is obviously fixed to take as much money as they can. I would like to be refunded every single purchase I have paid them over the past year (which is thousands).

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eileenkasmonica
, AU
May 14, 2022 9:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

mmm! Where do I begin.

Contacted Slotomania's Customer Chat Team in game with not being able to load side game S&L as freezes game when select spin dice, this also meant was unable to do the Clan Challenge. They came back and said that it must be my internet connection having problems.

We had and paid $200 to GeeksRU tech to come here. He said nothing wrong with our internet connection otherwise we would be having massive issues with all apps and programs. This is not the case. Me not Tech savvy! LOL!

Re-contacted customer service and was informed that many customers are having same issue and has referred to tech team to investigate. Heard nothing for days, re-contacted again and was told to 'have patience' and someone from tech team would come back to me - this was in Feb 22. It's now May 22 (me forgot about this as had medical conditions to deal with). Well, I had great patience lol, until had another issue happen on 30-4-22 where wasn't paid for two massive wins in an hour. 1st time thought I was seeing things when money wasn't added to my balance so ignored it as didn't have a photo of win. So, with next massive win I took a photo immediately and guess what I never received the win amount. So, I contacted customer support and once again was informed that issue was put in hands of tech team with my photo and to: have patience.

They finally got back to me on 3-5-22 where told by customer support that a resolution had been reached and someone from tech team would be contacting me shortly but 'to have patience'!

Well I now have been informed that I will not be being paid as was visual glitch not by tech team! was informed by customer service only after I went back to them again.

This is very poor service and not honourable treatment, even when you have photo proof. So unfair. Oh and the screen said congratulations' you win $$$$ in 10 free spins'. Don't know how this could be visual glitch! remember I have photo proof

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M
10:22 pm EDT

Playtika Pokerheat

I'm sick of the horrible language!
Missing coin all the time, got to the point where I screen shot my coin wake up next day and missing coin!
Game freezes all the time when I have a great hand! Then i'm out coin!
Customer service has never in 3 years responded to any complaint or technical issues i'm having!
Over 2 months ago they shut down for maintance and I was missing along with a lot of other players over 2 million in coin!
They did nothing to make it better!
They also have several robots at the tables! It's only odious!
Make it right or shut it down!'n

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Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review Losing my points was posted on Apr 13, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 713 reviews. Playtika has resolved 11 complaints.
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  1. Playtika contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
Playtika Category
Playtika is related to the Gambling category.

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