The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Playboy Magazineplayboy subscription charge

C

So I have a subscription to Playboy which is good until November. 7/7/09 is when Playboy sent me the automatic renewal notice. I received it after that date and today on the 22nd of July I called to cancel the renewal. On the letter it said "We will be charging the credit card that you provided us if you do not cancel by 08/04/09." The girl tells me that it can be cancelled but it appears my card was charged on the 22nd. Oh what do you know, that's today!! How come they give me until the 8th but they are charging me 2 weeks early? So now I have to wait for the money to be refunded. I will never subscribe to a magazine again! They renew you and half of them don't even give you a number!!

Responses

  • La
    lavgrl Jul 30, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I had the exact same thing happen to me!!! Thank god for your comment because the Playboy website gives you no phone number to call to cancel nor do they have a link that allows you to cancel online. Because of your complaint I looked into my credit card recent transactions and sure enough there was the $16.98 charge!! The phone number next to the charge [protected] is for subscriber services (option 5 for magazine subscription customer service.) The representative I spoke with canceled my account and said my card would be credited back by the next billing cycle. I can't believe that I spent an hour searching their website for a cancelation link but had to get the info from another dissatisfied customer on a comment webpage. The one link that does say "Unsubscribe" on the Playboy website actually brings you to another page where they want you to buy something else!! Unbelievable! The people who used to run Playboy would have NEVER have operated like this! I canceled my previous account a few years ago when it was under the old management and it was quick and easy. Hef must be devastated at how these people are ruining his magazine (which is now horrible) and his companies reputation.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.