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Complaints & Reviews

Jay Bruins — USA

Aug 21, 2020

Plattner Automotive Group — Deposit refund

I'm an unable to obtain a refund on a deposit I placed for a vehicle of $2000. It has been 11 days and I have been given the run around the entire time. Matt Hunter said it would be 2 days and this was 8/11/2020.
Every time I call I get the same "it's all corporate I have nothing to do with it."
Derek. Matt's boss has said on multiple occasions that he would check and call me back. Never has he called me back and always says " you should have it already." I'm extremely frustrated due to the fact I have turned in my leased vehicle and am renting a car to get to work.
This is totally unacceptable customer service.
Please help

Jay Bruins
[protected]

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