The complaint has been investigated and
resolved to the customer's satisfactionResolved Planned Parenthood — appointment and wait
resolved to the customer's satisfaction
It took over a month to get an appointment I called in the beginning of April and the next available appointment was May 22nd! Then I got there at 10:15, my appointment was scheduled for 10:30, and I literally sat in the waiting room for 2 1/2 hours before even seeing a doctor!!! By the time I got into the doctor and finished my exam it was 1:30 and 3 hours later then my scheduled appointment!! And then when I complained at the front desk about how long it took the girl behind the counter had the audasity to snap back at me " Well everyone has the choice to reschedule." Maybe that would be an option if it didn't take a month and a half to just get into the place! The service here is just rediculious, what happened to planned parenthood being a place with a friendly atmosphere and with staff that accually care and are there to help you???? This is not the first time and in fact have had several issues with the Planned Parenthood in Goshen, NY and I will deffinatly be looking for a new health care provider. I hope that something is done about this because I can't be the only one who has this problem (considering when I got there today there were 10 people in the waiting room packed in there like sardines, about 6 of us placed in the same time slot for an appointment with ONE clinician on duty) Thank you for your help from me and all the other's who won't get a chance to complain about this issue.
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