Planned Parenthood Federation Of America [PPFA]

Arrived at office for a scheduled appointment, after I was taken into back they skipped a bunch of clients (appx 20) ahead of me. They misdiagnosed my condition for the sole purpose of overcharging. Held a confidential counseling session with another client at same time. Staff was the most unprofessional I have ever encountered and I would recommend that anyone planning to visit a planned parenthood office to not go to the wilmington DE office.

I have gone to this Planned Parenthood office for two years now and they have dealt with me ok for that time until now. I have for the past 2 years paid cash for any and all things needed a payment for. THey have NEVER offered or given me a receipt. I don't qualify for "Take Charge" so I've had to pay the full amount for Birth Control. I went in there last month and paid for two months ($50 total). Then a few weeks back I received a notice in the mail saying I owe $50 for my birth control. I called and complained to everyone i could possibly complain to and I guess the lady i dealt with was the manager. I talked with her personally on the phone yesterday and she claims she remembers me and how we "got to talking" and I FORGOT to give her the money but since i swear i paid she will knock off $25! WTF. They wont even look at video cameras on that day to see if I paid. I HATE PLANNED PARENTHOOD now, they are liars and they steal! Dont go to this clinic. Im not going to.

On June 21, 2010 I waited for over an hour at the Planned Parenthood in Garland, TX to be denied the birth control prescription I've had for over 10 years, (I'm in my 30s) and the doctor didn't even get to the exam (a standard annual pap smear). First, she asked me if I had any breakthrough bleeding and told me that the brand of birth control I'm currently using isn't very popular because it causes this problem. I've been on it since 1999 and told her I've never had a problem with it, and I like it. She spoke to me as if I were a child, talked down to me and proceeded to explain how birth control works. Then, she asked me about migraines. Basically, when I filled out the required health forms I checked a box that says I've had migraines (as in- yes, I've had a migraine before. I don't remember when the last one was, it's not a chronic condition) and was told that it's their policy not to prescribe Estrogen of any kind to people who get migraines. Additionally, she told me that her daughter gets migraines and that her daughter's neurologist said "no more Estrogen." After that anecdote I was furious and I asked directly if that was going to affect my getting the prescription I've had (which was the reason I made the appointment) and she said yes, that's their policy. So I voluntarily left without any services rendered. I went to Planned Parenthood because I was out of town due to a family emergency and I couldn't get to my doctor for an exam before my prescription ran out. Having been on the pill for several years I didn't want to interrupt my cycle. (My doctor does have my complete, current medical history and has never mentioned an Estrogen related migraine problem to me previously). It's not surprising there are so many unplanned pregnancies when their policy denies patients birth control based on a highly generalized heath form. That was my experience, and I am not convinced Planned Parenthood is beneficial to society at this point. Talk about bureaucracy- I shouldn't have had any problem getting an annual exam and a prescription for birth control, and I will be sure that any daughter I have in the future will never have to resort to going to a Planned Parenthood for assistance.

It took over a month to get an appointment I called in the beginning of April and the next available appointment was May 22nd! Then I got there at 10:15, my appointment was scheduled for 10:30, and I literally sat in the waiting room for 2 1/2 hours before even seeing a doctor! By the time I got into the doctor and finished my exam it was 1:30 and 3 hours later then my scheduled appointment! And then when I complained at the front desk about how long it took the girl behind the counter had the audasity to snap back at me " Well everyone has the choice to reschedule." Maybe that would be an option if it didn't take a month and a half to just get into the place! The service here is just rediculious, what happened to planned parenthood being a place with a friendly atmosphere and with staff that accually care and are there to help you? This is not the first time and in fact have had several issues with the Planned Parenthood in Goshen, NY and I will deffinatly be looking for a new health care provider. I hope that something is done about this because I can't be the only one who has this problem (considering when I got there today there were 10 people in the waiting room packed in there like sardines, about 6 of us placed in the same time slot for an appointment with ONE clinician on duty) Thank you for your help from me and all the other's who won't get a chance to complain about this issue.