Planet Fitness review: Membership

I called and emailed planet fitness since March or April of this year to cancel membership and did not get a call back. This membership was for my brother and he couldn't attend because the corona virus started then. I am in Daytona Beach Florida, so I have no way of knowing when they would be open. This was a gift and I was paying until the pandemic. They recently took out $4.00 instead of the $10. This seemed suspicious, I didn't know they were open. When I called to find out why the membership wasn't cancelled, I was told that on the 24th of October an automatic payment will be deducted from my account. I couldn't reason with the person that answered the phone. He said the only way to cancel is in person or I should write a letter. I can't email or call, so I told my brother to go there and cancel. I closed my account days before and they tried to take out the membership fee early for $40 on October 2nd, 2020 earlier than they said. I also told them that I was closing that account, so I was shocked that they still try to do this.