The complaint has been investigated and
resolved to the customer's satisfactionResolved Planet Beach — Unauthorized charges
resolved to the customer's satisfaction
Late February my friends and I went to Planet Beach in Roseville with a 'free day pass' to try out the spa. We all liked the products and were ready to sign up for the membership by the end of the day. We signed a contract stating that there would be an automatic charge on our credit cards of 79.99 starting March 1st. The only charge that was supposed to go through that day was the products we had purchased that day. We were told we did not need to stay while the employee charged our credit cards, this was our mistake. Within 2 days we were all charged 79.99 plus the price of the products. We decided that maybe they charged us early for the month of March so we let it go. We reviewed our bank accounts online and were shocked to see that we were all charged 79.99 again on March 2nd.
By this point, my friends and I felt deceived. We confronted Jen Miller of Planet Beach about the first unauthorized charge. Jen told us that their 'policy' was to charge clients a 'start-up fee.' When we asked to see this 'policy' we were told they did not have a copy to show to clients. We asked how we would know what the 'policy' consisted of if did not see it or provided a copy of it. Jen then advised us that since we had signed the charge card, we had 'approved' this charge. After reviewing our contract, there was no mention of any additional charges before March 1st.
We were told we needed to contact Planet Beach's corporate headquarters with no guarantee of having the charges reversed. Jen then went on to say how this is not the first time she was confronted with this same issue. Numerous attempts have been made to reach someone at the 'corporate headquarters' with no success... all ours calls have gone straight to voicemail. We have all signed a cancellation form---but we will probably incur another charge for April since we did not give '30 days notice' to cancel the membership.
This establishment is one of the worst I have ever dealt with. Perhaps it is because they are only interested in seeing how much they can rip you off and debit your account for. Customer service means nothing to this establishment... and I for one, hope they fail.