I asked for an estimate of plumbing work required at my house.
I was told i may have to pay for an hour's work for this estimate which surprised me as the website suggested an estimate was only deducted from the cost of the work if accepted.
The person who turned up was not any of the official estimate team advertised who normally give estimates.
He then charged me over £200 for an estimate which i could never accept, it was quite ridiculous and he quite obviously did not want the work.
I have been a regular client of Pimlico Plumbers for 30 years owning properties in Pimlico but i will certainly warn all my fellow owners of properties never to use them again.
On their website they state the following:
"Estimates are generally non-chargeable. However some estimates may incur a charge depending on the nature of the work, the area and the time of the appointment. Any charge made will be deducted from the final invoice if and when estimated works are carried out"
Please order Pimlico Plumbers to remove this from their website it is dishonest and does not reflect the truth, they make extortionate charges for estimates even when they are not acceptable.
Charlie Mullins, Pimlico Plumbers founder, complains that people should not be allowed to make complaints about companies like his, suggesting the complaints are fictitious. It seems more probable that the complaints he sees on social media are true and Mr Mullins should look again at the operations of his company and the behaviour of his employees.
Mrs M Lloyd
Invoice DE1018603 November 6th 2017
The complaint has been investigated and resolved to the customer's satisfaction.