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My Plumber Heating and Cooling Complaints & Reviews

My Plumber Heating and Cooling / employee harassment

Ma
Mar 20, 2018

My client had been sent home Thursday the 15th from the Manassas location, as per his manager's (James) instructions. As my client went to tell his on-site supervisor that he was being sent home, the supervisor complained that my client was "being a little b[censor]" and "screwing...

My Plumber / water heater

De
Oct 19, 2017

C I am very upset with your agency because I was told the full amount to pay and emailed a receipt indicating that amount to pay which I paid that quote in full and now that amount has doubled. Had I been quoted that amount upfront, I would have cancelled your service. I think I wa...

My Plumber Heating and Cooling / service, price, lack of communication

Pa
Apr 24, 2017

Over a year ago we had an issue which took them 3 times to repair properly — for some reason the landlord called them back & now and the issue is part of the original problem back in 2016. Which we told them about then!!! Not only are they charging a huge price to do work that should have...

My Plumber / Plumbing and ac services

Dr
Jan 11, 2017

I travel internationally for work and my husband is not very handy at home maintenance so we signed on with the My Plumber Priority Club($20/month buys one access to priority customer service and reduced pricing for services) when we encountered a small problem with one of our heat pump...

My Plumber / Cutbacks on customer service

Wm
May 28, 2015

My Plumber Heating & Cooling has greatly increased it pricing for seasonal inspection & maintenance of A/C & Heating for residential systems. What use to be a thorough inspection & system tune-up has now significantly increased in cost from $89 to $129. For us senior...

My Plumber / Price Gouging

Un
Apr 16, 2012

Kicking myself for not researching this company before using them. Prices charged for work are ridiculous. I had a kitchen faucet installed (labor only, I already had the faucet), a garbage disposal replaced, a shut-off valve installed on the line to the fridge ice maker, and a shutoff...

My Plumber / $406.11 Bathroom Water Faucet Replacement

Le
Sep 29, 2011

High prices for a simple job: charging a bathroom water faucet. The worker was very good, polite, professional and informative. However, I was charged for replacing a bathroom water facet, I supplied the faucet to be replaced, $406.11 for the labor (1.5 hours of labor max). This i...

My Plumber / High prices for a simple job

Le
Sep 29, 2011

High prices for a simple job: charging a bathroom water facet. The worker was very good, polite, professional and informative. However, I was charged for replacing a bathroom water facet, I supplied the facet to be replaced, $406.11 for the labor (1.5 hours of labor max). This i...

My Plumber / estimate of service

Bu
Aug 20, 2011

I had the company My Plumber come to my house for an estimate to install a faucet and tub drain. The tub was already installed and the wall and floor were open by the homeowner for the installation of the tub drain. My plumber charged me $79.50 for coming out and an estimate of $3, 800 for...

My Plumber Virginia / Deceptive Pricing

Ds
Jul 13, 2011

My Plumber provided me with the most unsatisfactory in home service in my 30 years of home ownership. The problem is their deceptive pricing. The actual service only took 15 minutes. After all, it was only unclogging a blocked kitchen drain. The price tag? $387!!! Including travel time to...

My Plumber / Incorrect diagnosis and trying to sell me work I don't need!

Ri
May 13, 2011

In Nov 2010, the water backed-up when we ran our wash machine. It would come out in the kitchen sink (but never overflowed, thank God) and water would spill out of the airpipe on top of the roof located over the washer. We had a local company fix the problem for us (for about $400) but...

[Resolved] My Plumber / Price Gouging, Hidden Fees

Ri

I called them to have them fix our water heater which broke down yesterday. First off, they will try to charge a “dispatch fee” of $80 just for sending someone to your house. The CSR I spoke with told me that she would waive the fee because I was a new customer. I asked for a ballpark figure...

My Plumber / Customer Svc

Ma

Called on 11/14 and made appt. for a quote on a new Furnace. They said someone would come out by noon the next day. Nobody showed so I called back and made an appt for 11/19 and they said someone would show between 12 -4 At 3:45 I called them and could tell from the rep that it wasnt...

MyPlumber, Annapolis, MD / Cost of service

Bl

The service was snaking a kitchen drain. The cost -- for a visit of 1 hour--was $371.54! Based on my research online, this is well above the highest costs in a range that starts at $90. When I called for the service, I was told that the visit would cost $79, and tha that fee would be replaced...