The complaint has been investigated and
resolved to the customer's satisfaction
Pier 1 Importscredit card

S Review updated:

After looking online regarding how to pay my Pier 1 card off, I saw this site and was enlightened on what appears to be a universal problem. When I applied for this card, it was not because I needed credit or another card — the reason of an extra 10% off the total bill was too enticing, after purchasing furniture. When I received my bill from Pier 1, the bill was late and there was already a late charge against my account. So, too trusting — "perhaps, I missed the first statement." I paid the entire bill and the late fee, "embarrassed." The next time I, unfortunately, shopped at the Miami store — the attendant in the store did it to me again..."you can save 10% with your Pier1 card, if you use it." Wrong!!! After looking at my receipt, there was no savings. When asked about the savings, "oh, you build rewards!" I explained again, I do not want to use it then, "well, we have already charged it to your card." I left, and assumed my angry position on the service industries idiotic agendas. The next statement was not received and then the next statement was sent late again with another late fee. I-D-I-O-T-S! With a move of residences, and surgery after, I was soon harrassed by Pier1 credit card people at 7:45am, 2 days in a row. The first day, no message, due to some automated call (another bad service idea, but money saving for companies). Today, I answer. The automated service was unable to give me a "live" person to discuss the issue with me. Then unbeknowned to me, I hear there are 2 late fees that have been applied. Wow! So, I hunt down my inactivated card info and call directly. I wait 5 minutes to discuss with "Virginia," the predicament! Well, she was not impressed with anything. "It's not our fault, since you did receive our statement." No wavering of the late payments, not even the one that was only 2 days old. This is not all right! This company Pier1 is not the Chase Card company that I have had an incredible relationship with. The lady could even see how I paid off thousands of dollars within a few months to Chase, but she was adamant regarding the Pier1 card. Nothing I said could change her mind. My nice attitude changed instantly! Now, not only will I slam Pier1, but I will never step foot in their stores again! I will continue to blog on this atrocity of sorts! And I will make a copy of all the online complaints and send them to our Attorney General in Florida! Pier1 Cards will suffer! Unfortunately, Chase Cards is the representing bank holder of this account. My advice: DON'T APPLY FOR YOUR 10% OFF CREDIT CARD, YOU WILL PAY WAY ABOVE WHAT YOU SAVE ON THAT FIRST 10%!


  • Ka
    kansasbb Oct 11, 2019

    Payment was mailed from Kansas to San Antonio on the 2nd of the month. Payment was credited to my account on the 12th. What gives? Well, it's a scam to generate late fees.

    0 Votes
  • Mi
    mingram1 Apr 21, 2015

    I like shopping at Pier 1, but I had always paid cash for purchases. That is, until one day I was offered a "rewards card". The term "rewards card" is very misleading to me, because I have several other rewards cards with other companies, and they are not "credit cards". I applied thinking is was just a discount card because I didn't want another card on my credit that my purchase was charged to the card! That affected my credit rating, and I am very unhappy about that!

    1 Votes
  • Jk
    JK1306 May 30, 2014

    I recently purchased furniture worth $3000 at pier 1 Gaithersburg store and the Manager on Duty - Ygdemary, promised me she would give me double rewards points that were available till he following Monday... Due to some issue with their credit card system she could not run the transaction u t after the double reward points had ended at which time she promised me that she wd give me triple reward points that were due to start 10 days later... So I.ed and DVD was not in the store...I called again and she told me that the promotion was o. For just 2-3 days and she can't do anything beginning to think that its a pattern and they just like to use these promotions as a bait n switch and wd say anything g to make the SMS
    sale...since the triple reward amount to almost $400 it was a deciding factor in my making the purchase... I flint end to take thick up with BBB and consumer affairs etc

    0 Votes
  • Rl
    R Lyons Jun 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Did you spend $1, 000 at one time? Or all together in separate transactions? With the new point system for every 200 points you earn, you receive a $10 gift certificate in your next billing cycle. If you spent $1000 in one billing cycle then you should receive $50 all together. With the old point system you needed to earn 2000 points for one $20 gift certificate. Since you have spent a over $1000, you will be upgraded to Platinum status and receive 10% off on the first Tuesday of each month when you present your Pier 1 Platinum card at the time of check out. You platinum card should soon arrive in the mail.

    1 Votes
  • Rd
    rdsd Jun 16, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Pier One Imports new "reward" program is bullsh***. After spending over $1, 000 I got a whopping $10. Big deal! I can shop other store for better prices. Don't waste your time at pier one

    -1 Votes
  • Rl
    R Lyons Jan 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The 10% discount off of your first purchase on the card is no longer offered, so you don't have to worry about not getting your discount. You could have easily returned your items if you wanted and purchased it on another card.

    2 Votes

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