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Grace Rose Farm
Grace Rose Farm Customer Service Phone, Email, Contacts

Grace Rose Farm
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1.1 16 Reviews 8 Complaints
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Grace Rose Farm reviews 16

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11:55 am EDT
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Grace Rose Farm Missing half the order

I purchased a BOGO for a shower that I was hosting. Only half the order came. I was originally offered

1 a replacement that I wouldn't receive until after the shower

2. file a claim for a refund of the full amount

3. $200 credit for future use.

Since this was part of a purchase from pooled funds, I decided I wanted a refund. After responding with this request, they told me that wasn't possible and the best they could do was a future credit of $135.

flowers are very ok, not worth $135 for what I actually received. It would have been good if I received the second half of my order.

Recommendation: purchase local where you have control of what you receive and quality.

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1:39 pm EDT

Grace Rose Farm Horrible Customer Service - Highly Skilled at Gaslighting

I ordered two dozens of roses. I also purchased the Route Package Protection so that I received the roses in the best condition possible. I even planned to be home and was in fact at home when the delivery was made so the roses did not sit outside waiting to be put in water. When I opened up the box, one dozen of the roses (white "Patience" roses - supposedly David Austen roses) were withered with brown edges along the petals. Even more, their stems were so thin, they could barely hold up in a vase when I tried to put them in water to hydrate them. The other dozen roses (yellow "Catalina" roses) were in better condition - the flowers full and with thick stems - but two of them were cut right under the flowers leaving no way to salvage them. Having spent a lot of money on these so called "designer roses," I contacted customer service right away. I called the customer service number but no one picked up and was simply told to send an email, which I did. What came after was nothing short of intentional manipulation. I wish I could post every single bit of correspondence regarding this situation. I don't even have the energy or the heart to go through every single thing they said in response. As a business owner myself, it is beyond belief how anyone could treat a customer this way, much less a returning customer, who has purchased from them more than half a dozen times before simply bc I made one complaint about the condition of the roses received.

Recommendation: Avoid at all costs!

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Grace Rose Farm Old and sad flowers for $150

Old and sad flowers for $150. The return policy is all sales are final, however, that is never stated anywhere when I was buying them. What a waste of money.

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Grace Rose Farm Worst customer service and fraudulant business practices

Worst customer service and fraudulant business practices. I paid for next day delivery and 8 days later I still didn't receive it. My order was time sensitive 'cause the person I'm sending it to will be out of town when the flowers arrive, and now they gonna just sit there and rot for 3 days. Their apology was a joke, they just offered me 30% off my next order. They must be out of their minds.

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Grace Rose Farm I ordered flowers for my friend's big shindig

I ordered flowers for my friend's big shindig. Got a note saying they tried to deliver but couldn't. Told me to call support. So I sent a bunch of emails, a Facebook message, an Instagram message, and left a voicemail. The next day, I got an email saying they tried to deliver again. No info on what to do next. Nada. Now I'm stuck in this weird waiting game.

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Grace Rose Farm I'm really disappointed

I'm really disappointed. The flowers came on time, but the Raspberry bouquet was a letdown. The color was nice, but most of the flowers didn't open before drooping and getting brown edges. Only two out of the twelve opened perfectly. This was my second time buying from them. The first one was even worse, but hey, everyone has a bad day, right? I wanted to give them another chance. I live in Virginia, maybe the distance for shipping is too far.

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Grace Rose Farm The roses are so pretty and smell really good, but the ones we got weren't that great for what we paid

The roses are so pretty and smell really good, but the ones we got weren't that great for what we paid. The delivery didn't go as expected either. Some of them came all brown and messed up on the edges, and one of them lost all its petals in just two days. We picked the 22nd as the delivery date, but we had to contact them after that to say we still hadn't gotten our order or any shipping info. They finally said they would be delivered on the 28th. I had to talk to customer service twice, once for each problem, and all they gave me were two discount codes for next time. At first, I thought that was okay, but then I saw the petals falling off and the browning. Who would want to buy from a company that can't deliver on time and only offers discounts without fixing the actual problem?

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Grace Rose Farm Worst customer service and roses!

Worst customer service and roses! I ordered for my daughters graduation. I received the order and within 24 hours the roses were dieing. By day 3 they were all dead. A $80 order that was dead within this time is unacceptable. I contacted them within 24 hours after receiving them and let them know. No resolution given until I sent yet another email on the 4th day. I had been sending them pics along the way of how they looked. Finally after my last email they offered a new bouquet but said they were too booked to deliver until another week out. I said no I want full refund. Time passed and they said they cant help what UPS did to the flowers... This was not a UPS problem. I read other complaints after the fact and others had same issue. They refunded price of flowers but wont refund the $25 shipping fee. They want to blame UPS so wont refund me shipping. I told them that was an issue they could work out with UPS and not on my dollar.

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Grace Rose Farm complaints 8

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Grace Rose Farm My hubby got me flowers from here for Easter

My hubby got me flowers from here for Easter. They came in kinda bad shape, but I figured if I did what the care instructions said, they'd get better. Nope. The flowers were dead and falling apart in like 3 days. My hubby reached out to them. No reply. And then they went and deleted his account. Terrible biz.

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Grace Rose Farm I ordered some roses from this business on 4/19/22

I ordered some roses from this business on 4/19/22. I requested that the order be shipped to me by Friday 4/22/22. I emailed the company a few times since they don't have a customer service phone number. I got two replies to my three emails, but my roses didn't come today like I wanted. The customer service at Grace Rose Farm is non-existent.

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Grace Rose Farm I ordered flowers on 4-27 for delivery on 5-5 for Mothers day

I ordered flowers on 4-27 for delivery on 5-5 for Mothers day. The tracking from UPS as of today, 5-6, shows that it's still on the way with no estimated time of delivery. I've tried calling customer service multiple times, emailing them, and even sending a direct message on Instagram, but I haven't received any response. It's frustrating that the company is quick to take your money for an order, but when it comes to actually delivering the order or providing customer support, they don't seem to care about the customer at all.

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Is Grace Rose Farm legit?

Our verdict: Complaints Board's thorough examination reveals Grace Rose Farm as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Grace Rose Farm stands out for its commitment to quality and security. Clients considering Grace Rose Farm should delve into its customer service record to gauge compatibility with their expectations.

Grace Rose Farm earns 91% level of Trustworthiness

Perfect Trust Endorsement: Grace Rose Farm achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Grace Rose Farm. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Grace Rose Farm's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Gracerosefarm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Grace Rose Farm and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Grace Rose Farm has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the gracerosefarm.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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Grace Rose Farm Ordered flowers for Mother's Day

Ordered flowers for Mother's Day. Paid for Saturday delivery. Got an email two days before they were supposed to come saying they'd be late and should arrive on Tuesday. But guess what? The flowers never showed up. I tried reaching out to the company a bunch of times, but all I got back were a bunch of marketing emails. They don't even give you a phone number or a way to talk to a real person. Grace Rose Farm took my money, didn't deliver the flowers, and won't even bother answering my questions. Meanwhile, they keep posting on Instagram about all the fancy influencers who get free flowers.

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Grace Rose Farm I got 2 bouquets for my 17th wedding anniversary and Mother's day

I got 2 bouquets for my 17th wedding anniversary and Mother's day. I paid $124.00 for 2 Rosey Posey bouquets and shipping. They were wrapped real nice, but when we opened them, the flowers were mostly wilted and brown, and some were squished. I emailed and called the company right away, but nobody got back to me for 2 days. I filled out the customer service form twice, but still no response. In my last contact form, I told them I wanted this fixed, but if they didn't get back to me, I'd have to take it up a notch. I waited another 2 weeks before I finally reached out to the ComplaintsBoard.com.

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Grace Rose Farm I bought some roses from Grace Rose Farm for Mothers Day (5/8/22), and they arrived yesterday, all dead

I bought some roses from Grace Rose Farm for Mothers Day (5/8/22), and they arrived yesterday, all dead. They didn't look anything like the picture. They don't even answer phone calls, only emails. I sent them pictures of the dead roses and they just said, "put them in water." But that's not gonna fix it. Their Instagram seems legit, but this company is clearly a scam. I also complained to amex and disputed the charge. Seriously, this company is a scam, don't waste your hard-earned money! I posted pictures of the real roses compared to the pictures they show. I don't want anyone else to go through the same trouble I did. Thankfully, amex is good at handling disputes, but not everyone has that kind of card. The best thing to do is support a local business you trust. Keep your money in the hands of honest local businesses instead of professional scammers!

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Grace Rose Farm I ordered a dozen Lady Gardener roses on April 18, they were supposed to be delivered on May 8

I ordered a dozen Lady Gardener roses on April 18, they were supposed to be delivered on May 8. Got an email from Grace Rose Farm on May 6 saying there might be a delay cuz of FedEx/COVID issue. They said it might ship on May 11 or May 12. I was cool with it, you know, 'cause of the pandemic and all. But then, May 13 came and no update. So, I emailed Grace Rose Farm asking what's up with my order. No reply. Then I used their web form on May 14 to ask for an update. Still no reply. And guess what? On May 20, the recipient got a completely wrong flower order. Can you believe it? 12 days late! The packing slip said May 17, which is 9 days after the original delivery date and 6 days after the updated one. It's like Grace Rose Farm wasn't honest or communicative about the delay, you know? And they didn't even give me the refund I asked for on May 13 and 14. The flowers were a mess, man. Some of the heads had fallen off and they didn't perk up like they said they would. Plus, they were a different rose variety altogether. So unprofessional and disappointing, dude. I've seen other people on social media asking for updates and complaining, but those comments got deleted. Seems like they're treating other customers the same way.

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Grace Rose Farm I paid for a flower delivery service to arrive on 3/17/2022

I paid for a flower delivery service to arrive on 3/17/2022. The flowers didn't reach the person I wanted to send them to. GraceRoseFarm doesn't give customers a phone number. Their customer service only uses email, and it's been going on for 2 1/2 weeks. As of 3/31/22, Grace is still ignoring my requests to resolve the issue over the phone. They don't want to give me a refund. The flowers were supposed to be delivered to an office, not a house. UPS says they dropped them off at 8pm, which is after work hours. The doorman doesn't have any record of the delivery. UPS didn't get a signature confirmation. I emailed Grace right away, but they took a few days to reply and then asked me to do the work of finding the package. About a week later, Grace agreed to send the flowers again on a day I chose for business hours. But the flowers never came. I contacted them again, but they ignored my emails for a few days. Secretly, Grace tried to send the flowers randomly, several days later. They never told me when they would be delivered. I don't have any confirmation that the person I wanted to send the flowers to actually got them, but it seems like Grace picked a day when the office is closed. I asked Grace to call me, but they ignored me. I found a 805 phone number and left a message for someone named ***, but they haven't gotten back to me. I've been sending frustrated emails for 2 1/2 weeks. This business is supposed to deliver flowers for special occasions. Making sure the flowers arrive on the right day is part of their job. The original delivery date was 3/17/22, but they didn't deliver what they promised. Their customer service through email is basically non-existent. I've asked for a refund and a phone call multiple times, but they're ignoring my requests.

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Deborah Monninger
, US
Apr 07, 2024 9:03 pm EDT
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They are not shipping orders when they said they would. I have contacted them numerous times about when my order will ship and get the run-around. They are refusing to refund my money. I think grace is more interested in flashing her phony smile on idiotic social media sites than actually running a business. I think this company is a scam.

About Grace Rose Farm

Grace Rose Farm is a highly reputable and renowned online retailer specializing in exquisite, high-quality roses. With a commitment to providing customers with the most beautiful and fragrant roses available, Grace Rose Farm has established itself as a trusted source for rose enthusiasts and flower lovers alike.

One of the standout features of Grace Rose Farm is their unwavering dedication to sustainable and organic farming practices. They prioritize the health and well-being of their roses, ensuring that each bloom is grown without the use of harmful chemicals or pesticides. This commitment to organic farming not only benefits the environment but also guarantees that customers receive roses that are free from any potentially harmful residues.

The roses offered by Grace Rose Farm are carefully handpicked and meticulously cultivated to ensure the highest level of quality. Each bloom is grown with love and attention, resulting in roses that are not only visually stunning but also possess an intoxicating fragrance that will fill any room with their delightful scent.

The selection of roses available at Grace Rose Farm is truly impressive. From classic varieties like the Juliet Garden Rose and the Romantic Antike Rose to unique and rare options such as the Grace Rose and the Distant Drums Rose, there is a rose to suit every taste and occasion. Whether you are looking for a bouquet to celebrate a special occasion or simply want to add a touch of elegance to your home, Grace Rose Farm has the perfect rose for you.

In addition to their exceptional roses, Grace Rose Farm also offers a range of carefully curated gift sets and accessories. These thoughtfully designed packages make for the perfect gift for any rose lover in your life. From luxurious rose-scented candles to beautifully crafted vases, each item is chosen to complement the beauty and elegance of their roses.

When it comes to customer service, Grace Rose Farm truly excels. Their team is dedicated to ensuring that every customer has a positive and memorable experience. From the moment you place your order to the delivery of your roses, you can expect nothing but the highest level of professionalism and care.

In conclusion, Grace Rose Farm is a trusted and reputable online retailer that offers an exceptional selection of organic, high-quality roses. With their commitment to sustainable farming practices, attention to detail, and outstanding customer service, Grace Rose Farm is the go-to destination for anyone seeking the most beautiful and fragrant roses available.

Grace Rose Farm Customer Reviews Overview

Grace Rose Farm is a highly acclaimed online retailer that specializes in providing customers with exquisite garden roses. With a wide range of beautiful and fragrant roses, this family-owned business has garnered numerous positive reviews from satisfied customers.

One of the standout features of Grace Rose Farm is the exceptional quality of their roses. Customers consistently praise the farm for delivering roses that are fresh, vibrant, and long-lasting. The attention to detail and care put into growing these roses is evident, making them a popular choice for special occasions, weddings, or simply to brighten up any space.

Another aspect that customers appreciate about Grace Rose Farm is their commitment to sustainable and organic practices. The farm uses only natural fertilizers and avoids the use of harmful chemicals, ensuring that their roses are not only beautiful but also environmentally friendly. This dedication to sustainability resonates with customers who value eco-conscious products.

The customer service provided by Grace Rose Farm is also highly regarded. Customers frequently mention the prompt and friendly responses they receive from the farm's team. Whether it's answering questions, providing guidance on rose selection, or resolving any issues, the staff at Grace Rose Farm goes above and beyond to ensure a positive shopping experience.

Furthermore, the website itself is user-friendly and easy to navigate. Customers appreciate the clear and detailed product descriptions, as well as the beautiful imagery that showcases the roses in their full glory. The ordering process is seamless, and the roses are carefully packaged to ensure they arrive in perfect condition.

Overall, Grace Rose Farm has established itself as a trusted and reputable source for premium garden roses. With their exceptional quality, commitment to sustainability, outstanding customer service, and user-friendly website, it's no wonder that customers consistently rave about their experiences. Whether you're looking to add a touch of elegance to your home or searching for the perfect gift, Grace Rose Farm is a top choice for all your rose needs.

Overview of Grace Rose Farm complaint handling

Grace Rose Farm reviews first appeared on Complaints Board on Jul 19, 2023. The latest review Missing half the order was posted on Nov 2, 2023. Grace Rose Farm has an average consumer rating of 1 stars from 16 reviews. Grace Rose Farm has resolved 0 complaints.
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  1. Grace Rose Farm contacts

  2. Grace Rose Farm phone numbers
    +1 (805) 222-3133
    +1 (805) 222-3133
    Click up if you have successfully reached Grace Rose Farm by calling +1 (805) 222-3133 phone number 0 0 users reported that they have successfully reached Grace Rose Farm by calling +1 (805) 222-3133 phone number Click up if you have UNsuccessfully reached Grace Rose Farm by calling +1 (805) 222-3133 phone number 0 0 users reported that they have UNsuccessfully reached Grace Rose Farm by calling +1 (805) 222-3133 phone number
  3. Grace Rose Farm emails
  4. Grace Rose Farm address
    PO Box 1180, Somis, California, 93066, United States
  5. Grace Rose Farm social media
Grace Rose Farm Category
Grace Rose Farm is related to the Home Decor and Furnishing category.

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