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Pick n Pull

www.picknpull.com

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1.0 13 Complaints
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Pick n Pull Complaints 13

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11:21 pm EDT
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Pick n Pull Poor Customer Service and Overpriced Parts at Pick n Pull in Kansas City, MO

This place is not good for customer service. The manager only helps Mexican customers and she charges too much. I went to buy a belt tensioner and it cost almost $46 dollars. Their price list said it was only $24.99. I didn't buy it and went to O'Reilly's instead. I got a new one for $27, which was cheaper than Pick n Pull. They make up their own prices and sometimes they don't even know what the part is. I don't recommend going to Pick n Pull on Truman Road in Kansas City, Missouri.

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11:21 pm EDT
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Pick n Pull Mixed Feelings About Pick n Pull: Cheap Car Parts, Complicated Policies, and Lost Store Credit

I gotta say, I've been to Pick n Pull a few times now and I have some mixed feelings about it. On one hand, it's a great place to find some cheap car parts and accessories. But on the other hand, there are some things that really grind my gears.

First of all, let's talk about store credit. If you ever get some, make sure you use it ASAP. You only have 30 days to use it, and let me tell you, it's easy to forget about it. Plus, the only way to track it is through the receipt paper, which can easily get lost or damaged. I've had it happen to me twice now, and I'm out $90.00. And I'm not the only one - I recently saw an elderly disabled man who was completely shocked when he was told that his store credit wasn't legible anymore. It's just not fair, you know?

And don't even get me started on core charges and O.E.M. claims. It's like they're insulting our intelligence or something. I mean, why do they have to make everything so complicated? Can't they just give us a straight answer and be done with it?

But despite all of that, I still find myself going back to Pick n Pull. I guess it's just too convenient to pass up. And hey, at least they have a good selection of tools and equipment. But seriously, can they please start issuing store credit on hard, durable plastic like they do with tool kit cards? It's just common sense.

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9:26 pm EDT
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Pick n Pull Pick n Pull in Redding CA Sells Illegal Tires and Refuses Refund - Terrible Experience

I had a really bad experience with Pick n Pull in Redding CA. They sold me some tires that turned out to be illegal, and when I tried to return them, they refused to give me a refund. I was really upset because I'm a single mom and I can't afford to buy new tires right now. It's really frustrating that a business can sell you something that's not even legal and then treat you like you're not worth anything. I don't recommend this place at all.

I went to a few different tire shops to see if they could put the tires on for me, but they all said it would be illegal to do so. I couldn't believe it. I thought maybe they were just trying to scam me or something, but when I looked it up online, I found out that they were right. The tires were actually illegal to use on the road.

When I went back to Pick n Pull to try to return the tires, they told me that they couldn't give me a refund because I had already taken them off the lot. I was so angry. I couldn't believe that they would sell me something that was illegal and then refuse to take it back. It's just not right.

Now I'm stuck with these tires that I can't use and no money to buy new ones. It's really frustrating and I feel like I've been taken advantage of. I don't recommend this location to anyone. They don't care about their customers and they're just out to make a quick buck.

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Is Pick n Pull Legit?

Pick n Pull earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pick n Pull to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Pick n Pull is known for their high standards and safety. If you're thinking about dealing with Pick n Pull, it's wise to check how they handle complaints.

We found clear and detailed contact information for Pick n Pull. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Picknpull.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Picknpull.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Picknpull.com you are considering visiting, which is associated with Pick n Pull, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Pick n Pull website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Picknpull.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Pick n Pull has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Pick n Pull. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Pick n Pull Disappointing Experience at Pick n Pull: Unfair Charges and No Refunds Available

I recently visited Pick n Pull and was disappointed with my experience. Firstly, I was charged at the gate entrance regardless of whether they had the part I needed or not. This seemed unfair to me as I was not guaranteed to find what I was looking for.

Furthermore, I had a previous experience where I purchased a part but was unsure if it would work for my vehicle. When I tried to return it, I was informed that there were no refunds available, only credit towards a future purchase. This was frustrating as I had already paid for something that I couldn't use and was not able to get my money back.

It's disappointing that no one seems to be looking into this issue, as it seems like a scam to me. Perhaps those working at Pick n Pull are benefiting from tips or other incentives to secure their job in Northern California.

In my opinion, it's better to buy from recyclers or eBay where you can be sure of what you're getting and have the option for a refund if necessary. Pick n Pull is badly managed and seems like a poorly run salvage business. It's possible that there may even be some sort of mafia involvement.

Overall, I would not recommend Pick n Pull to anyone looking for car parts. It's a waste of time and money, and there are better options out there.

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Pick n Pull Pick n Pull Review: Not the Best Option for Used Car Parts

Pick n Pull is a place where you can find used car parts for a cheap price. However, I have to say that they are not the best option out there. There are a few things that I don't like about them.

Firstly, they charge a core charge when you buy parts from them. This means that you have to pay extra money upfront, and they will only return it if you bring back the old part. But the worst part is that they won't return cash to you. Instead, they give you a yard voucher that you can only use to buy more parts from them. I think this is a rip-off because sometimes you don't need any more parts, and you just want your money back.

Secondly, the only thing you can do with the yard voucher is to buy more junk parts. I mean, come on, who wants to buy more junk? It's like they are forcing you to spend more money with them.

Lastly, all sales are final, which means that they won't return your money for any reason. This is a big problem because sometimes you might buy a part that doesn't fit or doesn't work, and you are stuck with it. It's not fair that they won't take responsibility for their products.

I used to recommend Pick n Pull to my friends who rebuild cars, but I don't anymore. If you want to deal with a reputable parts seller, I suggest you try Rock Auto. They are always a pleasure to deal with, and they have a great selection of parts.

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Pick n Pull Disappointing Experience at Pick n Pull: Inaccurate Inventory and Poor Customer Service

I went to Pick n Pull to find a part for my vehicle. According to their website, the part was in yard for 34 days. I was excited to find out that it was the only one with the compatible part. However, my excitement was short-lived as I called the desk twice from the yard and got no answer. I had to make two trips back to the desk just to confirm the location of the vehicle in the yard. Unfortunately, it was not there. I was frustrated and decided to walk around the yard for a mile to look for it.

Before I left, I asked the staff about the vehicle's location. They told me that it was "policy" to remove cars from the yard after 45 days. I was surprised because the vehicle was listed as being there for only 34 days. I told them about it, but they just said "Sorry". I was disappointed and decided to drive the 25 miles back home. It was a wasted afternoon and I spent $5.00 on gas.

To make matters worse, the part (dome light) was priced 50% higher than the area competitor, Midway U-Pull. I felt like I wasted my time and money going to Pick n Pull. I hope they can improve their inventory system and customer service in the future.

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Pick n Pull Terrible Experience at Pick n Pull: Overpriced and Unhelpful Staff

off. The staff is not very helpful either, they act like they don't want to be there and don't care about helping you find what you need. The yard is also very disorganized and hard to navigate, which makes finding parts even more difficult.

I would not recommend Pick n Pull to anyone looking for affordable car parts. The prices are outrageous and the extra fees are just ridiculous. It's a shame because the concept of a self-service junk yard is great, but the execution at this location is terrible. Save yourself the frustration and go somewhere else for your car part needs.

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Pick n Pull Disappointing Customer Service Experience with Pick n Pull: Rude and Unhelpful Representative

I recently had an experience with Pick n Pull that left me feeling frustrated and disappointed. I was trying to complete a simple task, but the customer service representative I spoke with, Darrel, was incredibly rude and unhelpful. He kept cutting me off as I was speaking, asking me questions and then cutting me off again because he couldn't hear me over his own voice. It felt like he was intentionally being rude to me, even though he is a corporate representative and should be representing the company in a positive way.

I was so frustrated with Darrel's behavior that I ended up getting disconnected from the call. I wanted to hang up and try again, but I was so put off by his rudeness that I didn't even want to bother. It's really disappointing to have an experience like this with a company that I generally like and appreciate. Pick n Pull has great deals in my hometown, but it's clear that they need to do more to train their workers and ensure that they are representing the company in a positive way.

Overall, I would still recommend Pick n Pull to others, but I would caution them to be prepared for potentially rude and unhelpful customer service representatives. It's clear that the company needs to do more to listen to their customers and ensure that their workers are trained to provide excellent customer service. Despite this negative experience, I will still continue to shop at Pick n Pull because of the great deals and selection they offer.

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Pick n Pull Unfair Treatment and Racism at Pick n Pull: My Experience as an Employee

I can't believe how crazy it was when I worked at Pick n Pull for a whole year. I was accused of stealing, but it turned out that it was the management who was doing the stealing. That's why they're not there anymore. But then I got fired because I gave an employee a discount on his day off. Can you believe that? And then someone kept calling and saying bad words to me, but when I told my boss, they didn't do anything about it. And now they don't even want to pay me my last check or help me with unemployment. It's not fair, you know? I have a family and bills to pay.

Anyway, I'm telling you right now, don't ever shop at Pick n Pull or go to the one on Second Ave. They don't treat their employees right, especially if you're a person of color like me. I hate racism and I hate this company for how they treated me. I would never work there again, and I wouldn't recommend it to anyone else either.

But you know what? Despite all of that, I was still a great worker. I even got a "bs" award for customer service. So it's not like I was doing a bad job or anything. It's just that the management didn't like me for some reason. Maybe it's because I'm black, I don't know. But either way, I'm glad I don't work there anymore.

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Pick n Pull Terrible Experience at Pick n Pull in Lynnwood: Unsafe, Overpriced, and Fake Reviews

I had a pretty bad experience at Pick n Pull in Lynnwood, WA. I saw a guy in a Datsun 280ZX doing something inappropriate and when I reported it to the management, they didn't seem to care at all. It was pretty disgusting and made me feel uncomfortable.

On top of that, I was looking for a plastic cover for a Mustang bumper and they tried to charge me $200 for it. I knew that it was only worth $150 brand new, so I told them to forget it. Eventually, they gave it to me for $50, but it was still a rip-off.

I've heard some pretty bad things about this location, like how they leave the cars suspended on steel rims and how someone even died because of it. It's definitely not a safe place to be.

The prices are also pretty outrageous. I wouldn't recommend going here unless you absolutely have to.

I also noticed that there are a lot of fake reviews on their website. All of the five-star reviews have the same wording and talk about how great the website is and how cheap the prices are. It's pretty obvious that they're buying their reviews, which is just sad.

Overall, I wouldn't recommend Pick n Pull in Lynnwood. The people are trashy, the prices are high, and it's not a safe place to be.

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4:53 pm EDT
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Pick n Pull Worst Customer service after buying a car here. I need a compensation..

Hello. My name is Vitold Kapustin. I just bought a car (Green 1989 Mercedes 300E) from Pick and Pull in Sparks, NV location. I paid around $1700 for the car. I bought it yesterday on 09/28/2022. Here's how everything went:

I came there in the morning and bought the car. I had to put 2 gallons of gas in it because the tank was empty, I had to pump up the tires myself and the battery was dead. Anyway, I did everything and paid for the car and then went to the other office to do the paperwork and to get the title for the car. After that was done, the young guy brought the car to the parking lot. I told the young ladies inside the title office and the young guy who was helping me that I will come back to pick up the car in the evening around 4pm. The employees told me that there's no problem, the car won't go anywhere, they said. But I have to pick it up before 6pm. I said that's fine and that I will be back. I locked the car and took the keys with me and drove to work.

After coming back to the junkyard around 4:15pm that same day, the car wasn't there anymore!... I was so stressed out, I went there to talk to the employees and they gave me a hard time... They said they moved the car back to their fenced yard... Even though I told them all to not touch it!... But they used a forklift to lift the car and damaged the undercarriage... They also distorted the fuel and brake lines underneath... I am so stressed out and frustrated. Please help. This is not how you treat the customers... I need compensation for the damage done to the car and for all the stress I had to go through.. I am gonna attach the pictures of the damage to the undercarriage. The car did not have this damage when I purchased it. The workers there didn't care and weren't careful... And didn't listen nor communicate with other employees that I will be picking up the car in the evening!... They were treating me like complete garbage when I came back to get my car back because I confronted because my car was towed when it didn't have to be and the way they moved my car was with a forklift. .. They were yelling at me and told me they'd not give me any compensation... This is so UNFAIR and UNPROFESSIONAL! PLEASE HELP... THEY MUST BE RESPONSIBLE FOR THE DAMAGE DONE..

I have more pictures of the car and paperwork proving that the car is mine and I bought it from them.

Desired outcome: I am asking for a partial refund for a car I bought there at Sparks, NV pick and pull.

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1:49 am EDT

Pick n Pull Not worth it!

I called Pick n Pull customer service to ask if the item I wanted to buy was in stock and the person I spoke to was incredibly slow and unprofessional. Their rep said that he needs some time to check if it was available and it took him over two hours just to find the item!
Then I asked how much will it cost and I was shocked when I heard the total sum! Parts here are extremely overpriced! And they also ask some additional money for who knows what. The rep I spoke to was not even able to explain the details! Save your money and your time and buy somewhere else.

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6:33 am EDT

Pick n Pull Horrible, rude and stupid staff

I ordered some parts from the company www.picknpull.com. It was the worst experience in my life. I waited for any info from them, but of course they didn’t provide it. After that I contacted the customer services, but their stuff was horrible. I spoke with the agent, but he was stupid or simply jerk, I didn’t get it. He spoke in horrible manner and I felt myself like crap. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Overview of Pick n Pull complaint handling

Pick n Pull reviews first appeared on Complaints Board on Jul 6, 2014. The latest review Poor Customer Service and Overpriced Parts at Pick n Pull in Kansas City, MO was posted on Jun 20, 2023. Pick n Pull has an average consumer rating of 1 stars from 13 reviews. Pick n Pull has resolved 0 complaints.
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  1. Pick n Pull Contacts

  2. Pick n Pull phone numbers
    +1 (916) 689-2000
    +1 (916) 689-2000
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    Sales
    +1 (866) 520-9750
    +1 (866) 520-9750
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    USA
    +1 (800) 260-5865
    +1 (800) 260-5865
    Click up if you have successfully reached Pick n Pull by calling +1 (800) 260-5865 phone number 0 0 users reported that they have successfully reached Pick n Pull by calling +1 (800) 260-5865 phone number Click down if you have unsuccessfully reached Pick n Pull by calling +1 (800) 260-5865 phone number 0 0 users reported that they have UNsuccessfully reached Pick n Pull by calling +1 (800) 260-5865 phone number
    Canada
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  3. Pick n Pull emails
  4. Pick n Pull address
    10850 Gold Center Drive, Suite 330, Rancho Cordova, California, 95670, United States
  5. Pick n Pull social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2025
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Pick n Pull Category
Pick n Pull is ranked 92 among 493 companies in the Auto Parts and Repair Stores category

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