PartsVu
reviews and complaints

If you're looking for a reliable partner for all your boating essentials, PartsVu is the place to be. With a 4-star rating from satisfied customers, PartsVu stands out for its excellent customer service, fast delivery, and quality products. Customers appreciate the ease of finding the right parts and the seamless shopping experience. Whether you need OEM engine parts, boat accessories, or maintenance supplies, PartsVu has got you covered. Join the community of happy boaters who trust PartsVu for all their marine needs. Dive into a world of boating excellence with PartsVu!

Website is very well put together and easy to navigate through.
One opinion for sales strategy is to put everything in the same place like:
FULL 100hrs maintenance for yamaha: the oil and spark plugs, thermostat, fuel water separator, impeller, anodes... and the clients unchecks what they dont need. The company will make more on sales, and the client will have everything they need and not waste time. Win Win
Overall great job

Great customer service and you are assisted with getting the right parts from the moment the phone is answered.

One part was not readily available. When I called for an update on the delivery time, the agent asked if they could return a call to me. When they called back, they informed me they were able to locate my part in another location for sourcing that part. This shortened my lead time by approximately 3 weeks. They went the extra mile for me! Thank you.

I placed an telephone order today with Alyssa. She is the best customer service person I have ever had the pleasure to deal with. First she sent me to Yamahapropselector.com to find the correct prop for my boat, then I called her back with the part number. She found the prop at Yamaha and placed my order. She did all this is a friendly and professional way. It's a good company who hires such good people.
As a bonus I got a military discount. Thank you.
Charlie in Connecticut

PartsVu is the best price for getting the package deals for all your lubricants and filters. Plus they carry about everything else needed for outboards. Send your order and comes on time packaged well. Have no complaints with any of my orders.

On my very first order I ordered the wrong oil for my motor. Called customer service and they told me what to do on sending it back. They sent me what I needed and all was good. No complaints as it was my fault for ordering the wrong stuff.

This was sold as a new prop, but it had been ran. The box was retaped, there are minor scratches on the prop that would not be there if truly new, and you can see where the exhaust had stained the inside of the prop including the brass hun which is usually nice and shiny when new. I am not happy with that aspect, but it does not appear to be hurt so I willing to accept it. I assume someone bought it, ran it, didn't like the performance and returned it. Will I have the same courtesy? I have 2 other props that I don't need based upon same trials and tribulations. Short of that, I am happy with the service, and fair price for the prop.

I'm real happy that the fact you guys had the tachometer I was looking for it will match the speedo I have coming I'm putting a very classic Volkswagen Beetle together which it looks just like Herbie the Love Bug and I'm trying to eliminate all the stock crap on the dashboard my only regret is that you guys did not have a mechanical vdo oil pressure gauge to match nor a mechanical oil temperature gauge to match and that one would have to have 144 inch lead if for some reason I made a mistake and cannot locate them and you can please don't hesitate send me an email or give me a phone call I'll be more than happy to order them from you if you have such things thank you very much for the experience hopefully we can do business again!

I purchased a Mercury Carburetor for $846.00 and upon receipt I realized I had ordered the wrong product. I called them for their return procedure and was instructed to send Cust Srv pictures, I did and my return was approved for "a full refund". I shipped it back (at my expense, return shipping is not included in their returns) in the boxes I received the product in , as instructed, with their RA # only on the exterior box. Carb was received loosely packed in a generic brown box and that's the box I sent it back in. After about 1 week I received an email stating that my return was subject to a 20% restocking fee of $ 181.28 ! On their email they say because " return not being in, or containing the original packaging ..."

I've emailed them questioning this but have not received any response . THIS IS A BIG RIP OFF. DO NOT BUY ANYTHING FROM THESE CROOKS.

I gotta say, I was pretty stoked when I stumbled upon PartsVu (partsvu.com). The prices were on point and I was able to snag a tach for my boat build at a steal. However, I gotta admit, I was a bit disappointed when I received my package. The tach was just thrown into a flimsy mailing envelope and the box it came in was all dinged up. I mean, come on, guys, a little bit of bubble wrap or something would have been nice. I won't know for a few months if the tach was damaged during shipping since it's winter here and my boat won't be hitting the water anytime soon. But, fingers crossed, it looks okay from the outside.

Now, don't get me wrong, I'm still hopeful that if there is any damage, PartsVu will honor it. I mean, this is the second boat I've built and I plan on building one more, so I'll definitely be coming back to PartsVu for my parts needs. But, it would be nice if they stepped up their packaging game a bit.

All in all, I'm happy with my purchase and the prices can't be beat. I just hope that next time, my parts arrive in a little better condition.

I recently placed an order on PartsVu's website for two impeller repair kits. Unfortunately, only one of the kits was in stock at the time of my order. I decided to contact their customer service team to inquire about when the other kit would be back in stock. After a brief conversation, I was informed that it would take approximately four weeks for the kit to be restocked. I agreed to wait for both kits to be shipped together.

After four weeks had passed, I received an email notification that the second kit had arrived and was ready to be shipped. However, to my surprise, only the second kit was shipped to me. I was confused and decided to call their customer service team to inquire about the first kit that was in stock when I placed my order. To my disappointment, I was informed that the kit was now out of stock and wouldn't be restocked for another three to four weeks.

I was frustrated with the situation and felt like I had been misled. I had agreed to wait for both kits to be shipped together, but only one was sent to me. Furthermore, the first kit that was in stock when I placed my order was now out of stock, and I had to wait even longer to receive it.

Overall, my experience with PartsVu was not satisfactory. I will not be doing business with them again. Additionally, I found it annoying that they sent me promotional emails at least once a day, trying to entice me to purchase more items.

I recently had an experience with PartsVu (partsvu.com) that left me feeling a bit disappointed. I was in need of some parts for my boat and decided to give this company a try since they are located in Florida, where I am also located. I figured that since they were close by, shipping would be quick and easy.

I placed my order and made sure to request that the items be shipped via UPS. I even spoke with a sales representative on the phone to confirm this request. She assured me that my items would be shipped via UPS, so I felt confident that I would receive my order in a timely manner.

However, when my order arrived, I was surprised to see that it had been shipped via US mail instead of UPS. To make matters worse, it took over a week for my order to arrive. I was disappointed that the company did not follow through on their promise to ship via UPS, and frustrated that it took so long for my order to arrive.

Despite my disappointment, I will say that the parts I received were of good quality and worked well for my boat. However, I now know that I cannot rely on PartsVu to follow through on their shipping promises. In the future, I will likely choose a company based on price rather than location, since shipping times seem to be the same no matter where the company is located.

Overall, I would recommend PartsVu for their quality parts, but be aware that their shipping promises may not always be accurate.

I gotta say, I've been using PartsVu for a while now and while I like the site, I gotta admit it can be a bit of a struggle to find what I'm looking for sometimes. I mean, I've searched for a few items on the site and just given up because I couldn't find them. It's like the search bar just doesn't work right or something. But here's the thing, I Googled the exact same item and PartsVu popped up as one of the options for that item. Like, what the heck? How come Google can find it on the site but the search bar can't? It's a bit strange to me, you know?

Anyway, I really do like PartsVu and I feel like I would buy more items if it were easier to find them. I mean, I'm specifically looking for Mercury parts and sometimes the results are populated with Yamaha and other manufacturer's parts. It's like, come on, man, I just want Mercury parts! Maybe an advanced filter search page would be a nice option, you know? That way I can really narrow down my search and find exactly what I need.

Overall, I think PartsVu is a pretty good site, but it could definitely use some improvements when it comes to searching for items. I'm gonna keep using it because I like the prices and the selection, but I really hope they make some changes soon.

PartsVu is a pretty good website for buying boat parts. The parts look good, but I did have a couple of issues with my order. Some of the gaskets were not in the original packaging and the cotter pins were almost falling out of the box. However, overall the service was pretty good.

My main issue was with the shipping. I received an email from PartsVu saying that they ship same day if ordered before 11 am. I placed my order on a Tuesday after 5 pm and expected it to go out the next day. Unfortunately, it didn't ship until Friday night. When I contacted PartsVu, they told me that their standard shipping time is "24 to 48 business hours". I'm not sure how many business hours are in a work day for them, but it seems like a weird unit of measure for shipping.

Another thing that wasn't really clear was what was in stock when I placed my order. It would be helpful if PartsVu could indicate which items are in stock and which ones are not.

Despite these issues, I would still recommend PartsVu for buying boat parts. They have a good selection and the prices are reasonable. Just be aware of the shipping times and double-check that everything is in stock before placing your order.

So, I was browsing the PartsVu website and decided to purchase some oil for my boat. The picture showed the 25W40 oil, so I clicked on "Add to Cart" without realizing that I needed to choose the specific type from the drop down menu. When my order arrived, I was disappointed to find that I had been sent 10W30 instead.

I reached out to customer service to see if I could get credit for the 10W30 and return it, but was told that I would have to purchase a complete kit with the 25W40 and then "return" the entire kit with the 10W30. As someone who has worked in retail and customer service for over 30 years, I was extremely disappointed with this response. There is always a way to take care of the customer, and this was not it.

Overall, I think PartsVu could benefit from clearer instructions on their website to avoid confusion and frustration for customers. While I appreciate the variety of products they offer, the customer service experience left a lot to be desired.

I've been using PartsVu for a while now and I have to say, sometimes it's a great place to get your parts quickly and at a cheaper price. However, lately I've been experiencing some issues with their processing times. I've had orders that have been processing for over a week, which is frustrating when you need your parts in a timely manner.

To make matters worse, when my parts finally arrived, only one out of the three items I ordered was in the box. This was a major inconvenience and now I have to deal with customer service to figure out what's going on. As an industry professional, I can't rely on having my parts arrive on time and this has led to some upset customers.

When I contacted customer service, they explained that my parts weren't shipped out because they were doing inventory. They assured me that my parts would arrive the following week. However, when the box arrived the next day, only one of the three parts was in the box. This was frustrating because the packing slip said that everything should be there.

Overall, I have mixed feelings about PartsVu. While they can be a great resource for getting parts quickly and at a good price, their processing times and inventory issues can be a major inconvenience. If you're in a bind and need your parts quickly, it might be worth giving them a try. However, if you're looking for reliability and consistency, you might want to look elsewhere.

So, I was trying to find a cowling cover for my Yamaha 2 stroke 200 hp engine and I called PartsVu to ask if they had it. The person on the phone told me they didn't have it, but I decided to double check on their website. And guess what? I found the exact cowling cover I was looking for! I was a bit disappointed that the rep didn't have the right information, but I'm glad I found what I needed.

But here's the thing, I wasn't expecting what happened next. A few days later, I received a call from a very kind person from PartsVu's customer service team. She apologized for the inaccurate information provided previously and offered to waive the shipping fee and expedite the delivery of the product. I was quite impressed by the company's response and by the fact that they actually pay attention to what is said in the reviews and strive to make it right. It's not often that you see a company that cares so much about their customers.

Overall, I'm happy with my purchase from PartsVu. They have a wide selection of products and their prices are reasonable. And now that I know they have great customer service, I look forward to ordering from them in the future. I just hope their reps are better informed next time!

I recently purchased some parts from PartsVu and overall, I had a good experience. However, there was one issue with the shipping cost that I wanted to mention. When I made my purchase, I was charged a certain amount for shipping. But when the package arrived, the post office told me that the shipping cost was actually $25 higher than what I had paid. Apparently, the shipping cost had not been calculated correctly by PartsVu.

I was a bit frustrated by this, because I had made an appointment with a mechanic to get the parts installed, and I didn't want to miss that appointment. So, I ended up paying the extra $25 for shipping. However, I decided to reach out to PartsVu to see if there was anything they could do to help.

I sent them a note explaining the situation, along with a copy of my receipt and a note from the post office. To my surprise, PartsVu responded quickly and refunded the $25 that I had paid extra for shipping. I was really pleased with their customer service and how they handled the situation.

Overall, I would recommend PartsVu to others who are looking for boat parts. They have a good selection and their prices are reasonable. While there was a hiccup with the shipping cost, I was impressed with how they resolved the issue and made things right.

I gotta say, I've bought stuff from PartsVu before and it's been pretty smooth sailing. But this last time, I ordered some decals and boy did I mess up. I put in the wrong number and ended up with the wrong decals. My bad, right? So I called them up, like, 4 or 5 times and nobody answered. I left a message and finally got a call back 2 days later. The lady on the phone was super nice, but she said they needed proof that the decals weren't damaged or used before they could do an exchange. She sent me an email and I sent her some pics like she asked for. But then I didn't hear anything for 2 more days, so I called again and left another message. This time, they sent me an email saying they wouldn't accept the return or exchange because I opened the package. But, like, how else was I supposed to see if the decals were right? They should have had a warning or something that said all sales were final. I just wanted to exchange the decals for the right ones and I was even willing to pay for shipping. But now I'm stuck with the wrong decals and I gotta eat the cost. This was some pretty bad customer service and not how I expect a business to be run.

Ordered a part from this company because the return policy seemed to be legit. Turns out I was wrong. First, the part came in a larger box, some filler paper and the actual part was in a smaller box. That box was not damaged but there was in indentation when we received it. We opened the box, which there was a folding top, no tape, pulled the part out of the box. We then noticed that the part was not in a plastic sleeve like most opened parts and it was wrapped with a rubber band vice a tie wrap that a manufacturer would have issued. No big deal to us. After looking at the part, we immediately knew we ordered the wrong part. We literally put the part right back in the box and I requested a return number so I could ship it back. The sales rep then asked me for pictures of the box. I sent them. Then she wanted pictures of all sides of the box. I sent them. She then told me her parts manager said the item was not eligible for return because we opened the box. When I ran down the return policy (both listed below - and yes there are multiple return policies associated with this company) and asked her why the part was in eligible for return, she responded by saying I opened the box. Given that the box was not see through in any capacity, I asked how I was supposed to know I ordered the wrong part without opening the box and reiterated that the part and the box were in the original condition as it was shipped. She informed me that I opened the box and therefore it was ineligible for return. Never in my life have I heard of such a terrible and subjective return policy. My recommendation is not to order from them.

IS YOUR PRODUCT ELIGIBLE FOR RETURN?
To be eligible for return, the item(s) must be in the same condition they were in upon receipt:

No signs of wear, installation/attempted installation, or damage
In original packaging - note that the packaging must be intact to be eligible for return
Complete with all tags and manuals
Without exception, electrical parts, electronics, and service manuals are not eligible for return if the manufacturer's seal has been broken or if the item(s) have been removed from their original packaging.
Lectronics & Electrical Items Return Policy

Without exception, electronic or electrical items are not eligible for return if

An electronic item(s) that has been removed from its original packaging
An electrical item(s) (including lighting, wiring, harnesses, etc.) that has been removed from its original packaging
The manufacturer's seal is broken

I gotta say, I was pretty disappointed with my experience on PartsVu. I needed to double-check a parts number, but when I called up their "customer service" line, I was stuck on hold for a whole half hour! Ain't nobody got time for that.

Anyway, I ended up just taking a chance and ordering the part I thought was right. But honestly, I'm not feeling too confident about it. I mean, they do have a return policy, so I guess that's something. But I'd much rather have a company that I can trust to get me the right part the first time around.

Overall, I'm not super impressed with PartsVu. Maybe they've got some good stuff on their site, but if their customer service is anything to go by, I'm not sure I'd want to risk it.

Finally got my order through and it arrived a few days later. The parts were good quality and fit perfectly, but the whole process was a bit frustrating.

I was really hoping to get some help over the phone, but it seems like they're understaffed or something. It's a shame because I would have been happy to give them my business if they could have just answered a few simple questions.

The website itself is pretty easy to navigate, but the checkout process definitely needs some work. I'm not sure if it was just a glitch or what, but it was really annoying to have to keep re-entering my information.

Overall, I'm happy with the parts I received, but I'm not sure if I would order from PartsVu again. It's just too much of a hassle to deal with the phone and checkout issues. If they can get those things sorted out, I think they could be a great resource for boat owners.

I recently made a purchase on PartsVu and got a confirmation email. They said that if the item I ordered wasn't in stock, they would contact me in 1 - 3 business days with the lead time. I was a bit disappointed because most companies tell you upfront if something is out of stock. I hope I don't have to wait too long because if I did, I would have gone somewhere else to get what I needed.

So, I ordered some parts from PartsVu and it took a whole 12 days to get to me. The box was all messed up, but the stuff inside was okay. I was getting updates from the USPS and they kept saying it was gonna come, but it didn't. Then they said it was in Oklahoma City, but it was supposed to be coming from Florida to Kentucky. I don't know what's up with that. Maybe you should use a different shipper if you don't want to wait forever and get your stuff all banged up.

This website is pretty good, I gotta say. I was looking for a Yamaha MAR-FUEL-IL-TR filter, but it didn't seem to be available online. I ended up spending almost an hour on hold with Customer Service to see if the Sierra filter would work as a replacement, but I got disconnected before I could get an answer. So, they definitely need to work on their phone service. But other than that, I'm pretty satisfied with my experience.

I gotta say, I was a bit disappointed when I couldn't find an oil change package for full synthetic on PartsVu. I mean, come on, who doesn't use full synthetic these days? But hey, I did my own research and found the part numbers I needed, so no biggie.

One thing that did bug me though was that the parts didn't have any descriptors. Like, how am I supposed to know what I'm buying if there's no description? I had to rely on my own knowledge and experience to make sure I was getting the right stuff.

And don't even get me started on trying to find a low pressure fuel filter for my Mercury 150 HP. I searched high and low on PartsVu and couldn't find anything. But, being the resourceful person that I am, I went online and found the part numbers I needed. Then I went back to PartsVu and plugged in the part numbers. Voila! There they were.

I had to do the same thing with the oil filter too. It wasn't as hard to find, but still, it would have been nice if PartsVu had everything I needed in one place.

Overall, I'd say PartsVu is a decent website for buying boat parts, but it could use some improvements. Maybe add some descriptors to the parts and expand the inventory a bit. But hey, at least I was able to find what I needed in the end.

Got my stuff from PartsVu and it was all there, but one of the filters was looking pretty rough. The box was all busted up and the filter had a little dent in it. But hey, I figured it's just a filter, right? So I put it in and it seems to be working fine. I gotta say though, it's kinda weird that they would send me something that looks like it got run over by a truck. Like, did they not notice the box was all messed up when they packed it? Or did they just not care? I don't know, man. But at least I got my stuff.

So, I was looking for a 100 hour maintenance kit with cooling for my Yamaha F115, and I found PartsVu. I placed my order and waited for it to arrive. When it finally did, I was disappointed to find that they had sent me a motor oil and gear oil change kit for a twin Yamaha F150 instead. I was confused because the invoice included in the shipping box was for my original order.

I had to take some photographs of the wrong order and send them to PartsVu. It was a bit of a hassle, but they did send me the right order relatively quickly. They also included a return shipping label to send back the wrong order they had sent me.

Overall, it was a bit of a delay in getting my boat ready for the season. I had to wait an extra week for the right parts to arrive. But, I appreciate that PartsVu fixed their mistake and sent me the correct order. I would still recommend them to others, but just be sure to double-check your order when it arrives.

I ordered from PartsVu 'cause I've used 'em before and they said they had what I needed in stock. I needed it to winterize my boats, so I ordered it. But then they sent me an email sayin' it wouldn't be delivered 'til mid-February. I asked 'em to cancel, but the dang thing showed up a week ago and now I can't use it 'cause my boats are already winterized. I got charged for it too, which ain't cool. I just wish they'd keep their website updated so I wouldn't have wasted my time and money.

I gotta say, I had a pretty frustrating experience with PartsVu. I was waiting on an order and it just wasn't coming through. I tried calling and emailing, but it seemed like nobody really knew what was going on. Eventually, I was told that one item was holding up the whole order, but that it would be in the next day. I was relieved to hear that, but it turned out to be a bunch of baloney. I got an email a few days later saying that the item was actually out of stock and wouldn't be coming in anytime soon. What a letdown!

To make matters worse, they offered to ship the rest of my order without the missing item, but I would have to pay extra for shipping. I mean, come on! That's just not right. I decided to cancel the whole order and take my business elsewhere. It took way too long to get my stuff and the communication was just terrible.

I placed my order on April 24th and didn't receive everything until May 4th. That's just way too long, especially when everything was supposed to be in stock. I don't think I'll be ordering from PartsVu again anytime soon.