Royal Distributing
reviews and complaints

I gotta say, I had a pretty rough experience with Royal Distributing. I tried to reach out to them a couple of times through email and phone, but I never got a response. It's like they don't even care about their customers! And if you're thinking about buying something from their website, be careful. Returns are a total nightmare. I had to jump through so many hoops just to get my money back.

I actually shopped with them twice, and both times were equally terrible. I don't think I'll be giving them my business again anytime soon. Honestly, I wouldn't recommend them to anyone. It's just not worth the hassle.

I gotta say, I was pretty pleased with my experience on Royal Distributing's website. They got a whole bunch of stuff to choose from, and I was able to find what I was looking for pretty easily. Plus, the delivery was pretty quick, which was a nice surprise.

But, I gotta be honest, I was pretty bummed when I found out that they don't cover the cost of return shipping. I mean, I get it, but it still stings a bit. I had to send back some gloves that didn't fit quite right, and even though they were super light, it still cost me almost 17 bucks to ship them back. That's a bit of a bummer, especially when the website makes it seem like they offer free shipping and returns on orders over 39 bucks.

Overall, though, I'd say my experience with Royal Distributing was pretty good. They got a lot of stuff to choose from, and the delivery was quick. Just be aware that you might have to pay for return shipping if you need to send something back.

I recently bought a couple of tailgate locks for my Chevy trucks from Royal Distributing. Unfortunately, when I received the locks, they did not fit my truck even though their advertisement said it would. I was disappointed and frustrated with the situation. When I contacted their customer service to return the locks, they informed me that I would have to pay for the shipping costs. This was not what I expected and I felt like I was being scammed.

I would advise others to stay away from Royal Distributing and instead shop on eBay or Amazon. These websites have excellent customer service and will not charge you for returning items that do not fit. My experience with Royal Distributing was horrible and I will never do business with them again.

Overall, I was disappointed with the product and the customer service I received from Royal Distributing. It is important for companies to be honest and transparent with their customers, and I feel like Royal Distributing fell short in this regard. I hope that they will improve their policies and practices in the future to avoid similar situations.

So, I bought a windshield for my ski doo from Royal Distributing about a month ago. They took my payment and I still haven't received the part yet. I emailed their customer service and they said they would look into it, but it's been a week and I haven't heard anything back from them. This is the worst customer service I've ever experienced. By the time I finally get my windshield, winter will be over. It's really frustrating because I was looking forward to using my ski doo this winter, but now it looks like I won't be able to. I hope they can get their act together and start providing better service to their customers.

Royal Distributing is a pretty good place to go if you're looking for some sweet motorsports clothing. They've got a decent selection of accessories too, but when it comes to replacement parts, they're just okay. The prices are pretty good though, or at least they're not too expensive.

Now, let's talk about the website. It's got some good features, like the "my garage" function and the parts search. But, let me tell you, they're a bit clunky. The site doesn't remember your vehicle at all unless you set up an account, and even if you do that, it still doesn't always remember your choice as you search. It's a bit frustrating, to be honest.

But, if you're lucky enough to live near one of their stores, the in-store experience is much better. You can see and touch the products, and the staff is usually pretty helpful.

All in all, I'd say Royal Distributing is worth checking out if you're in the market for some motorsports gear. Just be prepared for a bit of a struggle if you're using their website.

This website is a complete joke, I tell ya! It's like they don't even know what they have in stock at the store level. And when you try to call to see if they have what you need, you better clear your afternoon because you're gonna be on hold forever and a day!

Now, let's talk about the in-store experience. Don't even bother trying to get any help from the staff. They act like you're not even there and go out of their way to avoid you. It's like they don't care about making any sales or helping customers at all.

And don't even get me started on the parts counter staff. They wouldn't know a motorcycle from a horse's you-know-what! It's like they're just there to collect a paycheck and not actually help anyone.

Honestly, this company needs a major management restructure. They don't seem to have any sort of corporate philosophy or values that they stand by. It's only a matter of time before they go under, because my experience is not unique. I've heard plenty of horror stories from other customers too.

Overall, I would not recommend Royal Distributing to anyone. Save yourself the headache and go somewhere else.

I recently made a purchase on the website of Royal Distributing (royaldistributing.com) for some parts that I needed. Unfortunately, when the parts arrived, they were not the correct ones. I was quite disappointed and decided to call the customer service team to see if they could help me out.

The representative that I spoke to was not very helpful and seemed to be quite dismissive of my concerns. He told me that the website had a glitch and that I should just order parts for a vehicle that was one year older than mine. I was a bit skeptical of this advice, but I decided to give it a try and ordered the parts again.

To my dismay, the parts that arrived were still not the correct ones. I called the customer service team again and explained what had happened. This time, the representative accused me of lying and trying to get free return shipping. I was quite taken aback by this accusation and tried to explain my situation again.

However, the representative was not interested in listening to me and kept arguing that no one would have told me to order parts for a vehicle that was one year older than mine. I asked to speak to someone else, but he hung up on me.

I have ordered quite a few things from Royal Distributing in the past, but after this experience, I am not sure if I will be ordering from them again. The customer service was not very helpful and the representative I spoke to was quite rude and dismissive of my concerns.

In the future, I think I will stick to my local guy in town who gets things way faster and doesn't accuse me of lying. It's a shame because I really wanted to like Royal Distributing, but this experience has left a bad taste in my mouth.

I went to Royal Distributing the other day to buy a helmut. The girl who was working there was busy, but she asked another salesperson to help me out. His name was Connor, and he was not only knowledgeable but also very helpful. He showed me all the different helmuts they had in the store, including the clearance ones. He also showed me different colors of helmuts they could order for me online. He spent the time that a customer like myself, who didn't know much about helmuts, needed.

I will definitely be going back to Royal Distributing, and I will be looking for Connor. I highly recommend going to Royal Distributing in Kanata. I love the helmut I chose! It was also 15% off, which I was not aware of until I got into the store. Bonus!

I was impressed with the selection of helmuts at Royal Distributing. They had a wide variety of styles and colors to choose from. I was also impressed with the customer service. Connor was patient and took the time to answer all of my questions. He even helped me find a helmut that fit me perfectly.

Overall, I had a great experience at Royal Distributing. I would definitely recommend this store to anyone looking for a helmut or any other motorcycle gear. The staff is knowledgeable and helpful, and the selection is great. Plus, you might even find a great deal like I did!

I recently purchased a pair of FRX Fuel gloves from Royal Distributing and was disappointed to find that the stitching on one glove split after only three rides. Luckily, the gloves came with a one-year warranty, so I reached out to Royal for assistance. However, I was informed that their 30-day return policy had expired and was advised to contact FXR directly.

I explained that I was not looking to return the gloves, but rather have them replaced under warranty. To my surprise, the Royal operator responded with unhelpful comments such as "What do you want me to do about it?" and "You're the one that bought them." I was taken aback by their lack of customer service and professionalism.

After some research, I discovered that the gloves should be returned to Royal for warranty purposes, not FXR. I contacted an FXR representative and provided them with my receipt and a photo of the damaged glove. The representative assured me that they would contact Royal on my behalf.

Unfortunately, it has been three weeks since I reached out to FXR and I have yet to receive any updates on the status of my warranty claim. In frustration, I decided to leave a review on Royal's website, but it was not posted.

Overall, I am disappointed with the lack of assistance and professionalism from Royal Distributing. As a customer, I expect to be treated with respect and have my concerns addressed in a timely manner. I hope that they can improve their customer service in the future to avoid similar situations.

they are not reliable at all. I ordered some motorcycle gear from Royal Distributing and it took them a whole week to even tell me that my order hadn't shipped yet. They blamed it on their new system, but that's not my problem. I just want my stuff!

The worst part is that they couldn't even give me an estimate on when my order would ship. How am I supposed to plan my rides without my gear? It's frustrating and disappointing.

I appreciate that they offered to cancel my order, but I really need the gear. So, I decided to wait it out. I hope they fix their issues soon because I don't want anyone else to go through this.

Overall, I wouldn't recommend Royal Distributing. They need to get their act together and start delivering on their promises.

So when I stumbled upon Royal Distributing, I was pleasantly surprised. Their website was easy to navigate and had a wide variety of products to choose from. I was in the market for some new motorcycle gear and they had everything I needed.

The ordering process was a breeze and my items arrived in a timely manner. The quality of the products was top-notch and I could tell that they were made to last. I was impressed with the level of customer service I received as well. When I had a question about one of the products, their team was quick to respond and provided me with all the information I needed.

Overall, I would highly recommend Royal Distributing to anyone in need of motorcycle gear or any other outdoor equipment. They have a great selection, competitive prices, and excellent customer service. I will definitely be a repeat customer in the future.