Phone Power VOIPI miss broadvoice, phone power is horrible, don't use them yet!!!

F
This review was posted by
a verified customer
Verified customer

When a company acquires another company, you might think that good things are about to happen, innovation, new features, great customer service, etc.
Well did not happen when Phone Power acquired Broadvoice which I had for 7 years and not intention of going anywhere. However in the past several months Phonepower is making me so angry!! The service now constantly fails, when I call to fix it they always take your number for the Tier 2 to call you back, as if you are always going to be next to the phone when they call. I happened to be out twice when they called and they could not do anything. Every other week the service disrupts, now after messing with my account for 1:32 minutes, they had to call me back. No call for 3 days, not even to say we did not forgot about you. As I called them back, guess what? I’ll have to take your number so tier 2 can call you back.
Pathetic phonepower! Pathetic!
As to recommendation, I’d suggest you to go with those that have been established for a while at least until PhonePower get their things straight ( or shut down )

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.