The complaint has been investigated and
resolved to the customer's satisfactionResolved Phoenix University — Awful experience
resolved to the customer's satisfaction
Signing up for Axia College was a good idea for me, being in my situation- not being in school for a while and working, and I suppose I was satisfied with the classes. However, the counselor who encouraged me to join, Whom I'm convinced was doing more than just signing interested people up, in fact, never told me that they would be taking loans from Sallie Mae under my name if the money from FAFSA wouldn't arrive on time. I was told and convinced from the beginning that I would be able to attend completely free of charge with aid from my PELL Grant, instead I'm being charged a little over 10, 000 dollars in loans that I was supposed to arrange repayment with my grants because of these awkward due date times, and all for 24 units.
I called to confront, they said they had informed me, but being the person I am and being in the rough situations I've been in- I would remember someone telling me they were going to take loans out under my name. Consent with E-signature downside and poor guidance on their part.