Philippine Long Distance Telephone [PLDT]roku availed


We purchased/ availed roku service last oct 14, 2017. We were informed that we will be able to ise it immediately after purchase. Still unable to use it, we again visit your pldt northe edsa office, oct 16, after almost an our of waiting, we were assisted by your staff that our availed roku was not activated during our avilment, hence she assited us to activate it. Af few hrs after vist to your store, we were able to use the roku, cignal freebies. Oct 18, again the cignal, roku service was diasble on our account. We report it thru your call center hotline. With reference no [protected]. Oct 21, still with out resolution of reported problem, we again visit your pldt northbedsa office. we were informed that they will follow it up and again wait for resolution with 24-72 hrs. Oct 23, still with same problem, we again followed up on your pldt north edsa office. Still they can t provide solutions and gave new reference no for our problem, RBGQCC42017191899536. Up until now we have no resolution of our problem. We are greatly disappointed, because even with constant follow up reports, up until we still have no resolution of the problem.

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