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This is regarding what i deem unprofessional and incomplete service from the HQ of Peugeot Service Center situated in Glenmarie, Shah Alam, Malaysia. car model 308 THP 2015. T9
In the first week of March 2019, our air conditioning started blowing hot air. Our car the T9 308 THP was sent in for diagnosis and it was determined that there was a leak somewhere and needed to be left behind for repairs and parts replacement. As it is past our 3rd year, we had the car under extended insurance warranty.
After a month we got our car back from the Service Center claiming that all is well and even though it was under warranty we had to pay about $1810.90 in estimated costs to replace the Freon Tubes. Isn't this supposed to be covered under warranty?
A whole month to fix an air con problem? Too long don't you agree? Long winded protocols with insurance?
Having our car back was a short lived joy, as less than a week our air conditioning started acting up again. No cold air, no joy in driving in the tropics. Again we sent it in for a diagnose but apparently the service staff could not find the leak. This process was done at least 3 times when they finally decided that they should put in some UV liquid together with the air con gas to detect the leak, a suggestion that i made on my very first return to the service center after the first round of repairs. They decided that they should open the dash board to look at the cooling coil which is behind the dash board after i drove for 2 more weeks to make sure that the leaked part is visible with the UV detection solution.
I had feed backed to them that they had just changed the compressor and condenser just a week before, therefore if there is a leak then it must be very unprofessional work or someone else missed some other parts. It is very annoying to have to wait a month before a simple air conditioning fix is done, but now with the new problem in the cooling coil it has taken more than 2 months and we still have no end in sight to this issue. Why did they not do a thorough check of everything that is connected
to the air conditioning of a car. How is it possible that a part was missed in the diagnose? Lazy and bad judgement of the technical staff?
22nd Apr 2019, i believe is the day that i left my 308 for repairs. again we faced some problems. We were asked to produce all our service records which we have duly observed in the most timely possible manner but a problem arose out of bad record keeping/discrepancies by another service center which we usually send our car for its regular service interval. We produced our credit card records and hoped that the matter was solved but it is still pending because of recorded service that was not our fault to begin with.
Today the 26th of June 2019, the service center has told us that they cannot give us a definite estimate of when we will get back our car because apparently approval has not been given to proceed with repairs by the insurer. It has been more than 2 months. no car or customer should have to wait this long for a car air conditioning to be fixed. It is terrible service and terrible protocols for such a good brand and car. We understand that there is a problem with the local car Dealership that is NAZA. Staff have confided in us that there are no parts available locally and they were waiting for shipment from France. The shipment of parts are only due to arrive in Malaysia in JULY 2019 I was told.
I hope PSA France takes it up with them and questions their protocol and their inventory. How can you sell a car and not have the parts to replace it when it is expected that parts and engines will fail or suffer wear and tear with time.
This is not the only issue, a faulty parking sensor needed its wires replaced. Report was made in mid 2017. The required replacement part never came or it came a year and a half later when my car has passed its 3rd year of warranty and until it has not been taken care of and nobody seems to be aware of it or following it up and are now trying to pass it off to insurance warranty again. How very responsible and accountable? it is very tiring to argue and phone numerous care lines that don't really care.
You should consider how NAZA BADLY AFFECTS YOUR BRAND AND YOUR REPUTATION IN MALAYSIA. YOU HAVE VERY GOOD CARS, BUT GOOD CARS NEED GOOD AFTER SALES SERVICE FOR TRUST AND FAITH FROM YOUR CLIENTS AND CUSTOMERS THAT DRIVE YOUR BRAND.
ALL THIS PROBLEM AND NOT EVEN A COURTESY CAR FOR REPLACEMENT MUCH LESS A DEFINITIVE ANSWER TO WHEN CAN WE GET OUR CAR BACK!
HONESTY IS ALWAYS BEST.
THANK YOU, AND I AWAIT AT LEAST A REPLY FROM YOU SIL VOUS PLAIT, Y MERCI
ROSZALI SAMAD
