PetSmart review: Grooming

My dog was groomed at the Lake City, Florida PetSmart. After a week or so he began developing a skin infection and was treated by our Veterinarian. It was found that soap was not rinsed out of his underbelly and groin area. He is a long haired dog and it was not noticeable until we turned him over to cut large coagulated wads of hair that had caused the rash.

I went in and talked directly with the Store Manager twice (in a 2 week period). Gave her the Vet bill and told you I wanted it paid. Was assured that it would be sent to the District Manager. There was no response either by phone, text, email etc. I contacted PetSmart headquarters, related the experience and was assured that someone would contact me within 48 hours or so. That was 1.5 weeks ago. At this point I am not sure where else to go. While the Vet bill is still a concern, the pain that my dog went through was extensive. I will continue to go up the food chain until there is a response. The next thing will be a letter to Corporate and The Better Business Bureau.