Petco Online Order Check Out — Outrageous new surcharge for hawaii shipments!
For over 12 years, i've had great monthly online ordering experiences for my cat's food and his supplies.. Because petco offers the free shipping promo for purchases $49 and over for most of its products, it was a great and efficient manner to have my order delivered to my doorsteps because I am almost 80 years old and can't walk or carry anything because of my deteriorating spinal stenosis conditions.
Today, I got the shock of my life when I was ready to check out with my monthly petco order... The subtotal was: $85.32 and free shipping and this outrageous surcharge $54.17 with a total of $139.49 without the sales taxes..
I couldn't believe my eyes.. So I called petco's customer service and got their agent/supervisor jennifer to answer and she explained it was a new charge now applicable to all alaska and hawaii orders being shipped... By the united states postal services...!
This was odd to me because for the past 12 years, united parcel service, ups is the delivery courier which was a great delivery company.
Why this sudden change to use the united states postal service, usps... When ups has it's own jet aircraft fleet which flys to the hawaiian islands!!! Why is usps suddenly claiming exclusive rights to ship parcels for petco to hawaii!!
Is there an internal company benefit privilege between petco and usps to eliminate ups???
Well... Happily petsmart finally opened their stores in hawaii and offers shipping as petco does to hawaii... But their shipping charge for my orders are under $5.00!
So I decided to stop ordering from petco and instead I will purchase all my cat's needs through petsmart.
Amazon also has my pet cat's food brand, which is royal canin and if you a prime member, shipments to hawaii are free!
Oh yes, and petco didn't bother to notify their hawaii customers of their outrageous surcharges...
So long petco!! You're not the only pet food and supplies online store!