CB Pet Stores Petco Complaints #22-41

Petco review: Customer Service

Neo Tran of Mesa, US

Jul 29, 2023 12:08 am UTC

Verified customer

Your customer service is terrible

I spent over $1000 in your store to buy equipment and pets, but the equipment broke and the fish tank cracked, my pet died on the way home

So I decided to return them with the purchase receipt

There are other things I bought in the store but forgot to get the receipt, I don't need a refund

But your staff got annoyed with me and printed out a warning saying "maybe I won't be reimbursed for anything in the future?"

Petco really let me down by spending my money on it

Desired outcome: I don't know if that's your store rule or notIf yes, I don't want to buy anything in your store anymoreIf not, I need an explanationMy email : [protected]@gmail.com

Keywords:

customer service equipment fish tank pet pets purchase receipt refund return staff warning

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Petco phone numbers

+1 (877) 738-6742

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+1 (858) 740-0832

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Relief Manager

+1 (858) 437-7352

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Program Manager

+1 (619) 380-4547

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Specialist

+1 (858) 877-0431

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Director Of Marketing And Development

+1 (626) 287-2679

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Petco emails

ptpsupport@petco.com

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Petco address

Petco, 10850 Via Frontera, San Diego, California, 92127, United States

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