Indigo Pet

I bought two things from Indigo Pet Co, but only got one of them. I tried to get in touch with them a bunch of times to see what was up and if they could send me the other thing, but they never got back to me. I also decided I didn't want the thing I did get, so I tried to return it, but no response there either. So now I'm out $75 and I don't even have the stuff I wanted. Don't buy from these guys - if we all stop buying their stuff, they'll go out of business and we'll all be better off.

I recently purchased a product from Indigo Pet Co (indigopetco.com) and wanted to share my experience with others. I was a bit hesitant at first and decided to get one just to be safe, in case it didn't work. However, I'm so glad I did because it turned out that the product didn't work at all! I tried it three times and each time the plastic piece ring that is supposed to keep the mesh bag on came off, which then made the mesh bag come off as well. I would have been okay with it if it still caught the fur, but nope. Not one piece of my dog's hair has been caught.

I went on their website to contact them and saw that they don't do refunds or returns. I was disappointed to hear this, as I had hoped to return the product and get my money back. So, I thought I'd put a review on their page and share my experience with others. However, I couldn't even find a way to post a review on there. This made me feel even more frustrated and disappointed.

Overall, I would not recommend purchasing from Indigo Pet Co. The product I received did not work as advertised and their customer service policies are not very accommodating. Save your money and look for a different product that will actually work for you and your furry friend.

I recently purchased a toothbrush from Indigo Pet Co in hopes that it would solve my furry friend's dental problems. Unfortunately, the product didn't quite work as expected. So, being the responsible and proactive customer that I am, I initiated the return process within their 14-day window as stated on their website. However, much to my frustration, I never heard back from their customer service team.

I sent not one, but three emails to their support team over the course of two weeks, each time asking for an update on the status of my return. In addition to this, I also filled out their online contact form on two separate occasions, but still, no response.

At this point, I was getting frustrated and almost lost all hope. I even took it a step further and threatened to file a complaint with BBB (Better Business Bureau) in hopes of getting a response from them. Yet, still no reply from their end.

Eventually, I went ahead and filed the complaint with BBB, but looking at the reviews left there by other customers, I'm not holding out much hope of ever hearing back from them. It's very disappointing to see such poor customer service from a company that claims to care about its customers.

All in all, if you're considering purchasing from Indigo Pet Co, I recommend making sure that you won't need to contact their customer service team because, from my experience, it seems like they don't have one to begin with!

So, I gotta say that I ordered some goodies from Indigo Pet Co a couple months ago. I was gettin' all excited to give my fur babies some new treats and toys as presents. But, man oh man, things didn't go as planned. First off, I didn't get any notification that my order was shipped, even though they took my money right away. I mean, come on now! That ain't cool.
After waitin' and waiting, I finally heard from them that my order was shipped, but no one even took the time to say they were sorry for the delay. Finally, my package arrived... but it was missin' one of the items I ordered! Can you believe that?
I tried to reach out to their customer service and get a refund or at least some info on what the heck was goin' on. But, no dice. I got no response from them at all. So, I told 'em I was gonna report 'em and still nothin' back from 'em!
Now, I gotta go and talk to my credit card company to try and fix this mess. All in all, I'm pretty disappointed in Indigo Pet Co. They really dropped the ball on this one and didn't even try to make things right.

So, I recently purchased a toy from Indigo Pet Co after seeing it on their Insta ads. Let me tell ya, the struggle of sticking it to any of our floors was real. Like, c'mon, we had to resort to some serious elbow grease to make it work. But that's not even the worst part. Just ten minutes into playing with it, my furry friend managed to rip it all apart. Ugh, what a waste of money, right?

Now, the thing is, when I reached out to their customer service to get a refund, they straight up told me that they don't offer any. Like, what kind of shady place is this? It's like they're trying to deceive people with their fancy advertising and then just leave us in the lurch. I mean, just take a look at all the other poor reviews they've got online and you'll know what I'm talkin' about.

All in all, I really wouldn't recommend buying anything from Indigo Pet Co. It's just not worth your time or money, especially with their no-refund policy. Save yourself the hassle and go for something more reliable.

So, I experience some pretty bad things with this pet company called Indigo Pet Co. I tried getting in touch with them in three different ways, and each time I got ignored or even worse, blocked on social media. That's just not right, if you ask me. The product I bought wasn't even worth it either, my dogs chewed it to pieces within five minutes. WTH! Their customer service and business management is just plain terrible. Don't waste your money, peeps.

I wanted to buy my furry friend some stuff from Indigo Pet Co (indigopetco.com), and I ordered a water bottle and some nail clippers. But it's been a long time, like many months, and still, I have not received my order. They keep saying that it hasn't been shipped. I and my hubby have been emailing and messaging them on different social media platforms, but there is no response. I don't know what to do to cancel my order and get my money back. It's so frustrating, and honestly, we wish we had never trusted this website. It's just a terrible experience, and I don't want anyone else to go through the same. So, please be careful and think before ordering from here.

So, I thought I'd give Indigo Pet Co a try and ordered a small/medium toothbrush for my good boy. But what I received was a completely different thingy than what was supposed to come with my package! I mean, it looked like someone played a prank on me! I tried contacting them numerous times, but it seemed like they never got back to me. They ghosted me! So uncool.

PayPal even told me that the item I got was not different from what was advertised, but trust me, it was night and day difference. I even attached pictures so everyone can see what I mean. The toothbrush I got was a light green square with minimal bristles, while the one I wanted was dark green and had more bristles to brush his teeth well.

Long story short, I would not recommend these guys. They obviously do not care about their customers. I'm off to find a more reliable company that won't try to trick me into buying something different.

So, I ordered stuff from Indigo Pet Co in April and, holy moly, I didn't get my goods for like a whole month. Finally, when my package arrived, it was wrong! I tried to reach out to these peeps a bunch of times with no response. What's even worse? I still haven't heard from them and it's been another month. Like, seriously, there ain't no phone number to holla at 'em either. You know what? As much as I like their stuffs, I gotta give it to y'all straight, don't do no business with them. I rate them 10/10 NOT recommended.

I done did a bid and order a fancy toothbrush and paste for my doggie friend from Indigo Pet Co, whacked it out of the park hard with a massive price tag of $43.61. So, I been waiting on it patiently and faithfully like the angels above for 37 long days. I just checked my mailbox only to find nothing but a puff of air. I tried emailing them a million times, but got no reply, nada, nothing. Things was looking bleak. But my hopes was revived when I gots an email, three whole days ago, that my package was on the way and delivered. I went outside and looked high and low, but it's still MIA. Then I blasted off a message requesting for a reimbursement, but still haven’t heard a peep from them. Ain't that just the bee's knees? I'm completely flip turned upside down, bro. This company is playing a cruel joke and has left a real bad taste in my mouth, so I'm telling you now, if you don't wanna go through the same hot mess, steer clear from Indigo Pet Co! Don't be a sucker like me, son. Not worth a single penny. 0 STARS if you ask me.

Ugh, Indigo Pet Co is such a terrible place. Their customer service is absolute garbage. If I could give them negative stars, I would. So, I ordered two toothbrushes and they turned out to be not what I was looking for. I tried reaching out to customer service, but it was like talking to a brick wall. After what felt like years of dealing with their automated phone system, I finally got a hold of someone. They told me what I needed to do to return my items, so I did everything they asked. But then, this is where things got really bad. They kept my toothbrushes AND my money. I've been trying to contact them for over six months now, but no one responds. It's like they are ignoring me on purpose or something. It's just so frustrating. And when I looked them up on the BBB website in Arizona, they didn't even reply to the complaint filed against them. So lame. You definitely don't want to waste your money here. Do yourself a favor and avoid Indigo Pet Co at all costs. I hope you listen to this warning and don't go through the same agony I did.

So, I ordered the suction cup tug of war toy from Indigo Pet Co after seeing ads for it on Instagram. My dog was really pumped to use it, but to my disappointment, the suction didn't hold too well, and the rope started fraying right off the bat. I tried reaching out to the company more than once, by any means I could, but not once did I hear back. I mean seriously, is there even customer service here? Seems not. And on top of all that, it looks like they don't accept returns. So now I'm stuck with this kinda pricey yet low-quality toy. I reckon it's best to avoid this company altogether.

I recently made a purchase from Indigo Pet Co and it was not a pleasant experience. The costume I bought took a whopping 4 weeks to arrive and it left me feeling quite frustrated. I reached out to customer service multiple times to inquire about the status of my order, but the response I got was not satisfactory. Apparently, the order page mentioned that the item would arrive before Halloween, but I had to scroll all the way to the bottom of the page to see it. How misleading is that?

When I brought this issue to their attention, they were not very helpful. Actually, they were pretty dismissive and told me to just deal with it. I felt like they didn’t care about their customers at all. If this is the kind of service they provide, I would suggest that you stay away from Indigo Pet Co altogether. You can order from literally any other store and have a better experience.

So, I went and shelled out some serious cash over at indigopetco.com, but to my dismay, I never got my stuff! They don't even have a phone number you could call, and they ignored my six emails. And don't even get me started on the fake tracking number they give you when you buy something. It's like they just took my money and ran, leaving me high and dry. The worst part? They have the nerve to claim that a portion of their earnings go to animal rescues and whatnot. What kind of shady business is that? These people deserve to be shut down and have to pay everyone back, especially those animal shelters. It's a total disgrace!