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Pet Smart & Banfeildour dog passing away

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Our dog ginger had to be put down 10/16/17at pet smart in lady lake Florida we had her creamated and picked out a nice blue urn when the ashes came back for pickup my wife and I were very upset she was in a wooden box not the urn! Then I went on the phone to cancel the banfeild pet insurance that told me to cancel was almost two hundred dollars, or to keep paying for a nother six months. I asked why they told me this was leftover costs from a visit back in May!... what the he'll kind of insurance is that when Ihave been paying every month for this so called (insurance)

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