The complaint has been investigated and
resolved to the customer's satisfactionResolved Pergo — customer service/poor floors
resolved to the customer's satisfaction
In Feb 2009 I went to Lowes and purchased Pergo laminate flooring w/in 4 days the short end seems were popping and creeking. Went back to lowes who filed a claim for us. Inspector came out and Pergo said it was product defect and they would honor their warrenty. That is where all cooperation from Pergo ends! It is now the end of Sept and I still do not have my new floors and at this point I want PERGO out of my house! When Pergo sent my claim back to Lowes w/ the amount they would pay for labor and the flooring, pergo was off by $245.00 for flooring and then later it came out that they short changed us on labor funds as well. The poor people at Lowes have been getting such the run around and aparently they only person at pergo who can make a decision on anything is "Barb" who just so happens to NEVER pick up her line! Pergo said that in order for them to honor a warrenty on my new floors( they have yet to be installed) I need to put down some black plastic stuff, ok that is fine I don't mind paying for that. BUT I DO mind having to repay for my transition pieces and my quater round! That should NOT come out of my pocket again and Pergo continually asks Lowes to fax them my reciepts proving what I paid for. The poor girl at Lowes has a stack of faxes proving she has faxed all my info about 10 times since April 09!At this point I want just want carpet back and I want to be done w/ Pergo FOREVER! I think it's crazy that Pergo is willing to loose a customer over $245.00 when this customer spent $1200.00 on the flooring to begin with! You can bet I will tell everybody who will listen how much I LOATH Pergo and their shoddy buisness practice! I really do wonder if there really is a "Barb" who works at Pergo...Hmm I guess I will never know since she seems to forever be at lunch or on the other line. On the other hand Lowes has been great with their help and are as equally frustrated as I am. Thank you Lowes and SHAME ON PERGO!
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