The complaint has been investigated and
resolved to the customer's satisfactionResolved Pepsi — employee treatment
resolved to the customer's satisfaction
Before I found your website, I did call Pepsi's consumer line to no avail. I did submit this email...
Initially, I called your New York office then your 800 customer care line and spoke "Michael" who didn't seem particularly interested in what I had to say. Now I am trying you...
Until recently, I was a proud Pepsi drinker and sang your praises to all who would listen. I even converted a few Coke fans. Anyhow, and I know this may sound odd, but I always thought when I graduated with my business degree I would work for your company. As I was growing up, I had friends who worked for you and thought you were a great company to grow old up and old with. However, when visiting some family in Jacksonville, FL recently, I saw some of my Pepsi "family" and saw something different in their eyes. I heard something different in their voice. While, in this economy, they were glad to work at Pepsi, they were disheartened by their circumstances and surroundings. They spoke of a plant manager or director, who promised to never promote from within. They spoke of never excelling because their "foot was already in the door and would remain planted where it stood and no where else unless it was leaving Pepsi". They spoke of wanting to leave but couldn't risk it because of the present state of our economy. I was truly shocked and disappointed. I didn't want to believe a company as big as Pepsi couldn't, wouldn't, want to promote unity from within. I snooped and found out that recently, employees had been overlooked, or as they put it, not even considered, for outside people. The irony is, that they allowed the employees to apply, I guess so it can look as though they were considered, then the plant manager brings in his pick from outside. I asked them could it be that they just were not qualified. They told me their immediate supervisors actually wanted them for positions but they were overruled. This is no better than those companies that outsource jobs to India. Honestly, I don't know if this is just in your Jacksonville, FL location or all over. I don't know if Pepsi's motto is "work and be happy you are working". I do know it is a disappointment. I do know this needs to be addressed. I do know I want to hear from you about this matter because at this point I also know I no longer want to be Pepsi anything and soon I will share my disbelief via email, facebook, myspace, twitter, etc.
Please tell me this is not your company wide policy. While I do believe every company needs fresh, new faces, I also believe they can't overlook the "seasoned" ones who have shown loyalty to that company through years and years of service.
Also, please don't insult me with polite, empty apologies and lies about addressing this matter. Even if this is your policy, be honest and say so. While I won't drink the product or promote it any longer, I can't hold it against you for being honest.