Menu
Pepsi Customer Service Phone, Email, Contacts

Pepsi
reviews and complaints

www.pepsi.com
www.pepsi.com

Learn how the rating is calculated

1.6 424 Reviews
Verified
The authenticity of the customer service contact information for Pepsi has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pepsi complaints 424

ComplaintsBoard
R
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Contaminated pepsi

Dear Mr. Pepsi,

I have been a Pepsi consumer for many years. Never had a complaint until now. About 2 weeks ago, I purchased two 12-packs of Pepsi at Super One grocery in Stevensville MT. When I recently went to drink one of the cans, it smelled unusual, but I dismissed it -- why would that be? My subsequent sip confirmed there was something definitely wrong. It was a metallic-type of smell and taste. I checked all 24 cans and found the problem to be consistent with each one. I ultimately emptied all cans in the sink so I could at least recycle the cans. You owe me $6!

Desired outcome: Refund or coupon for new product

Read full review of Pepsi and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nina Harrington
, US
Jul 28, 2022 11:52 pm EDT

I have noticed the 16.9 oz 12 packs have a nasty smell to them in whole case.. This is not ok. caseopcase and the 4 I pulled out all the same. Nasty dead feet smell.

View 0 more photos
ComplaintsBoard
S
10:53 am EST

Pepsi Pepsico visi cooler

To PepsiCo India,

I have been selling your products since 2020 in Kerala India Trivandrum. and I am completely unsatisfied with your service. The distributors which you are selecting to sell your products are catastrophic and the retailers are having too much headache with them. I struggled too much to get a visit cooler from Pepsi, even when I am purchasing for 45000 INR from Pepsi. after several conversations and fights, the distributor agreed to give a used cooler for me, without any other way I have agreed their point. my shop is exactly at the center point of the city so the customers can see the dusty and damaged cooler from outside. Perhaps it may affect the reputation of PepsiCo company. anyway it just worked only for 2 months thereafter the cooler is not working properly and when the customer asks for cooled Pepsi, the only thing which we can do is to blame Pepsico company.it seems very bad to have a negative effect on PepsiCo.It's Been one month since the cooler is damaged nobody has taken care of this, even I called distributor several times. The distributer is Lakshmi Traders with Franchisee id 14135,(PH:+[protected]) since then, I have stopped purchasing Pepsico products and selling them. if PepsiCo India can do anything regarding the issue kindly help me to solve this, otherwise, our group of retailers are decided to stop selling this unethical product. for reference hereby I am attaching a sample bill also kindly contact or reply to this mail if possible

Regards

SAJID NAZAR

Proprietor

RAWABI BAKERS

Ph:+[protected]

Alternative cont no:+[protected]

Read full review of Pepsi
Hide full review
ComplaintsBoard
S
6:32 pm EST

Pepsi Regular pepsi 12 oz can

We bought a cube of pepsi at walmart in west mifflin... And when my husband was finishing the can, a piece of plastic went into his mouth... Not a big piece but big enough to be noticed he had something in his mouth, which could of chocked him... From what I can get off the bottom of the can are these numbers... Oct 10,2023 — 02471 leo 10921 091

Desired outcome: You company to be made aware of what is leaving your facility....we enjoy pepsi and found this to be a little scary what if a kid would have drank it .......

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
J
1:27 pm EST

Pepsi 1/2 time program at superbowl

You wasted your time and money and my time and money in the future. Since pepsi thought it was a good business decision to showcase their product on the latest superbowl, therefore, supporting the 1/2 time event... You have lost us and many as customers. What were you thinking lending the name to that garbage. Rap singers who among at least two snoop dog and jay z were drug dealers in their day... Now they have corporate american wanting our children to let them be role models... What were you thinking!

Desired outcome: Think before you shove garbage like placing ads on the Superbowl who supports 1/2 Time Programs with known drug dealers and rappers that demean women in their music and fowl language.

Read full review of Pepsi
Hide full review
ComplaintsBoard
B
5:44 pm EST

Pepsi Pepsi taste

I love my Pepsi especially on a hot summer day. Every time I opened and took my first taste it brought me back to my childhood fishing on a boat with my dad. The last month the taste has been off, I just chalked it up to a bad batch. But now I have read several forms that suggest Pepsi has changed its formula. Please say it is not so because I can not stomach this new taste. Will the old formula ever come back? Because I will not buy anymore until then.

Desired outcome: Go back to old formula

Read full review of Pepsi
Hide full review
ComplaintsBoard
H
1:09 pm EST

Pepsi Salesman car

As me and my fiancé where on the way from vacation the salesman would follow very close then proceeded to switch lanes and giving us the middle finger as he's speeding past going well over the speed limit! He needs to think about how he acts when driving a company car. This individual need to be sent to driving school and be written up this behavior is not acceptable and should be reprimanded.

Desired outcome: To have the a set down conversation about how to treat people when having the Pepsi name on a vehicle he is driving

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
C
2:19 pm EST

Pepsi A pepsi delivery driver struck my parked car while delivering

We were sitting in a restaraunt parking lot, and the idiot pepsi driver parked his semi in a HORRIBLE place, loaded his dolly, then slammed it against my car. When i tried to talk about it, he avoided me. Its actually crazy. He acted like nothing was wrong and that he didnt do anything wrong. He literally acted like nothing happened, while the parking lot was full of bottles, and the dolly slammed against my car. Is this seriously who pepsi hires?

Desired outcome: Them to fire that idiot at the least.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
S
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Aquafina

I bought 2 cases of water in Sam's club. I opened a bottle put of each and I can smell straight chlorine and it tastes like it as well. I cannot drink this water because it is so saturated with chlorine. Number by the baroda is 123A-218-0111-F0.

Read full review of Pepsi
Hide full review
ComplaintsBoard
J
11:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi 24 oz bottles of Diet Pepsi

I can only find 24 oz bottles of Diet Pepsi in Colorado Springs, Colorado at Sam's Club. It has been out of stock at both clubs for over a month but available at other Colorado locations. This is all I drink and this size is perfect. When will this be available again? Going through withdrawals! Help! If it is in stock in other locations, please say why it is not in Colorado Springs!

Desired outcome: Get it in stock in Colorado Springs!

Read full review of Pepsi
Hide full review
ComplaintsBoard
B
3:08 pm EST

Pepsi A 24 pack diet pepsi contained 6 diet pepsi and 18 wild cherry pepsi.

Purchased Hyvee Drugtown in Muscatine Iowa. I have drank pepsi or Diet Pepsi for over 60 years. Only complaints previously have been cost and when formula Changesset Driv. To open the package to put in refrigerator was quite a shock. I took 3 out snd then there was diet so I thought oh must be a promotion of some kind. Next 6 we're diet. Last 3 was again the wild cherry. Bottom 12 we're all wild cherry. Pepsi. Please ship me 18 diet Pepsi's. Ship to. Leona E Bishop. 508 Sunset Drive. Muscatine Iowa. 52761. Thank you.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
D
1:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi They don't respond

I got a email from pepsi saying that I am the winner of PEPSI UK PROMO DRAW. I have seen a lot of scam messages already. Bt the interesting part of mine was there was a link between my text message and email. I got text on my phone in 2018 and after 2 years I got my email on 2020.so, if there is a chance of winning then please inform me ASAP . Thank you

Read full review of Pepsi
Hide full review
ComplaintsBoard
C
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Pepsi cola cream soda cola

Hi Folks
Well our home has been drinking PEPSI for more than 50 years
The new Cream soda just came out and I had to give it a try,
OOps not a good idea
Not a good soda and a poor Cream soda ...actually about the worst Cream beverage ever
Very Medicinal and not quenching
Sorry just thought Id pass this on
After 1 1/2 cans we gave it to a lady with a few kids who no doubt drink it
Thanks for your time
Chet Gronke
Englewood Fl Email :[protected]@msn.com
Home [protected]
Cell [protected]

Desired outcome: A give away

Read full review of Pepsi
Hide full review
ComplaintsBoard
M
7:21 pm EDT

Pepsi Pepsi delivery driver in ocala florida

I was in a Dollar General in Ocala Florida upon walking into the store I was speaking to the store representative to have the Pepsi delivery driver attacked me with verbal threats also announcing that he made a hundred grand a year for the entire story to hear this incident is on camera the Pepsi driver proceeded to follow me out of the store continuing to voice verbal threats not only is he on camera inside the store but I have him on camera from my car my dash camera I have a picture of the truck number that this driver currently drives he also called his supervisor because I told him that I was calling customer service and tried to tell his supervisor that he was doing nothing wrong which is incorrect I have him on camera I have to figure out how to get the video I have on dash camera in my car downloaded to my phone so I can send it to you but as of right now I can send you the picture of the truck in the truck number

Desired outcome: That's not up to me but personally with this guy attacking people he shouldn't be a Pepsi representative

Read full review of Pepsi
Hide full review
ComplaintsBoard
R
6:28 am EST

Pepsi Pepsi 32 pack cans from costco

Bought a 32 pack of Pepsi from Costco in Canada.

All the cans are flat, my wife even felt sick after drinking one noting a pain in her stomach.

Read full review of Pepsi
Hide full review
ComplaintsBoard
K
4:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Diet Pepsi

I am a daily diet pepsi drinker. I recently purchased 6 - 8 packs of 12 ounce bottles from Shop Rite.
It tastes absolutely disgusting.

I drink diet pepsi every day, all day. I'm hoping this is a bad batch and not due too a new formula.
09/30/21
Kristine Maiorino
PO Box 176
Westtown, NY 10998
[protected]@gmail.com
I would like a refund and coupons.

Desired outcome: Refund

Read full review of Pepsi
Hide full review
ComplaintsBoard
D
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Pepsi truck driver

295 - SE Washington DC...
Thusday Sept 30.21
1:30 PM

Irresponsible Pepsi Driver cutting off Cars Who have Blinkers On...
Had I Not Moved Driver Recklessly would have Hit Me...
I was in front of Driver making My Change of Lane...
Pepsi Driver Swerved into same Lane - Cut Me Off...
Had I Not Moved He would have Hit Me...
Why?...
There was No where to Go...
Much Traffic...
Pepsi Road Rage Driver B.S. ...

Desired outcome: Discuss Driving Hazards of Driver

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
J
8:54 pm EDT

Pepsi 24 oz bottles of diet pepsi sold in a case of 24.

Sam's Club has been out of the case of 24oz bottles of Diet Pepsi for over a month and it's no longer in their system. Have you discontinued this product? I don't like the taste of the pop from cans or the 16.9 oz bottles. If you discontinued them then you should make the cases of 20oz bottle as the replacement and at the same price that the case of 24oz bottles. If they haven't been discontinued then get the product back on the shelves ASAP!

Desired outcome: To be able to buy cases of the 24 oz bottles if Diet Pepsi immediately and not at $30.00 a case.

Read full review of Pepsi
Hide full review
ComplaintsBoard
J
2:00 pm EDT

Pepsi Pepsi truck driver

7-11 cascades, va occurred at 140pm 9/17
Sterling, VA 20165
Pepsi Truck #258095
Driver inside store was rude, I was looking inside drink cooler, shopping and he just pushed by me, practically knocking me over
Then had belligerent attitude. No excuse me, no courtesy, just unacceptably rude and obnoxious. This type of representation of your company is UNACCEPTABLE and he needs to be REPRIMANDED
He just kept jarring his mouth. Hes lucky Im a lady.

Desired outcome: Action taken against employee to ensure he doesnt do this again to anyone else

Read full review of Pepsi
Hide full review
ComplaintsBoard
P
1:44 pm EDT

Pepsi Diet pepsi caffeine free

I purchased four 12 can cases of Diet Pepsi Caffeine Free in June 2021 from Shoprite in Flemington, NJ. I opened a can of soda last week and the taste was not right (flat metallic flavor). I returned the Pepsi product to Shoprite for a refund and was told that the soda had expired in July and a return would not be honored. According to this logic, I have one month to drink 48 cans of soda before it expires…ridiculous!
I have cans of other brands of soda that last for more than one month.
I am very disappointed and request a response.

Desired outcome: Replacement of soda with a fresh product

Read full review of Pepsi
Hide full review
ComplaintsBoard
R
11:10 pm EDT

Pepsi Truck driver

Your truck driver literally ran me and my two kids off the road just so he would not miss his turn. The Pepsi truck driver was in the right lane and I was in the left lane, he moved into the left lane with my car still in the left lane. I had nowhere to go but the grass in the middle of the highway. I bumped my horn repeatedly, but he just ignored it and continue to move over in my line with no where for me to go but in the grass. I had a 1 year old and a 10 year old child in the car with me. This could have ended very tragically if I had not gone into the grass. Your truck driver yelled at me that he was trying to deliver his 9 ton load and did not care that I filed a complaint against him. I also called the police and filed a report. This guy should not be allowed to drive, he is going to kill someone.

Desired outcome: I want to be contacted by the company be and my kids has suffered emotionally distress from this incident

Read full review of Pepsi and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
D
D
DColred
, US
Oct 18, 2021 1:16 pm EDT

to many truck drives are like that, not just Pepsie's but Coke and all the rest. They think cause they are doing a jpb that they are first and above the law and do not have to take reasonable and legal moves in traffic as they own the road. they are over paid cowboys and loners. All they have to do is sit on there xx and drive, not a real job.

Overview of Pepsi complaint handling

Pepsi reviews first appeared on Complaints Board on May 26, 2007. The latest review Lotto message was posted on Mar 26, 2024. The latest complaint distribution of product was resolved on Apr 14, 2019. Pepsi has an average consumer rating of 2 stars from 424 reviews. Pepsi has resolved 67 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.4
368 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pepsi contacts

  2. Pepsi phone numbers
    +1 (800) 433-2652
    +1 (800) 433-2652
    Click up if you have successfully reached Pepsi by calling +1 (800) 433-2652 phone number 0 0 users reported that they have successfully reached Pepsi by calling +1 (800) 433-2652 phone number Click up if you have UNsuccessfully reached Pepsi by calling +1 (800) 433-2652 phone number 0 0 users reported that they have UNsuccessfully reached Pepsi by calling +1 (800) 433-2652 phone number
    +1 (914) 253-2000
    +1 (914) 253-2000
    Click up if you have successfully reached Pepsi by calling +1 (914) 253-2000 phone number 0 0 users reported that they have successfully reached Pepsi by calling +1 (914) 253-2000 phone number Click up if you have UNsuccessfully reached Pepsi by calling +1 (914) 253-2000 phone number 0 0 users reported that they have UNsuccessfully reached Pepsi by calling +1 (914) 253-2000 phone number
  3. Pepsi emails
  4. Pepsi address
    700 Anderson Hill Road, Purchase, New York, 10577, United States
  5. Pepsi social media
Pepsi Category
Pepsi is related to the Soft Drinks category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.