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Pepsi Customer Service Phone, Email, Contacts

Pepsi
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1.6 424 Reviews

How responsive is Pepsi's customer service?

67 Resolved
357 Unresolved
Poor 🫤
Pepsi is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Pepsi has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Pepsi reviews and complaints 424

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R
9:04 pm EST

Pepsi 12 packs of pepsi

I purchased in the past 6 months 6 cases of Pepsi and they all ended up leaking and I didn't notice it until it had leaked onto the carpet. I started to clean it up and noticed that there was mold growing inside the cartons. I threw all of it out, even the cans that hadn't leaking as I didn't want to get sick. I no longer have any proof that I purchased them. I'm very disapointed in Pepsi as I heard that the decision was made to go with cheaper quality packaging for the cans themselves. Wrong move.

Desired outcome: Would like replacement

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J
11:45 am EST

Pepsi Pepsi regular 12 oz, this is 2nd email

This is 2nd email, since the request you sent to me for more info bounced back to me. (no reply, from your side)
Below is what I was sending back to you.
My info:
Frank Herrera
3210 Chicago Club Dr
Delavan, WI 53115
Purchased Pepsi from the Walmart in Delavan Wi. 11/29/2022 shown on receipt.
The drink was awful weak and flat.
Inserted suggestion previous oneConversation opened. 2 messages. All messages read.
Skip to content
Using Gmail with screen readers
in:sent
1 of 494
Your inquiry [protected] from Consumer Relations
NoReply
Tue, Jan 31, 9:52 AM (1 day ago)

Dear Frank, Thanks for contacting us. I'm sorry to hear about the trouble you had with one of our products. We'd like to report your experience to the appropria
Juan Garza
10:23 AM (14 minutes ago)
to NoReply
[protected]_092636.jpg20230201_094114.jpg20230201_095357.jpg
It was an 8pack of 12 oz Regular Pepsi held by plastic and the caps were not loose or bent. In fact, the caps were very tight. Hope this helps. The numbers on side of bottle were rather hard to read by eye. Vision not so good anymore. I am not a prolific consumer of soda, but I do know when it's a bad batch. I took one sip of this one and was worse than the previous one. Very weak and barely any fizz. So, there.

I believe these pics show all the info you need, and my address is 3210 Chicago Club drive, Delavan, WI 53115. Frank Herrera.
I do keep receipts for most things I buy. Thank you for reaching out to me. It is greatly appreciated.
These documents and item will be retained, for now.
Compose:
Fwd: Your inquiry [protected] from Consumer Relations
MinimizePop-outClose
Let me know if you got the photos. btw, No Reply email when you are asking for more info is counter-productive. This is difficult.

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R
7:36 pm EST

Pepsi diet pepsi

I recently bought a six pack 710 ml bottles of diet Pepsi and taking a drink I was left with a bleach aftertaste. My first thought was it was my imagination, But after testing two more bottles and having 2 more people try it and they thought the same thing. Normally I buy the 1liter bottles and never had any complaints in till now. Hopefully this isn't going to be a recurring problem, if it is I would appreciate someone looking into it I would hate after 60 years having to look for a different product. Thank you

Desired outcome: I would appreciate a response as to what may have caused this.

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4:20 pm EST
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Pepsi Delivery

I own a bar (Lawrenceville - PGH) and every-time I place an order they don’t show up. Then after making numerous calls they show up days later with half the order missing, even though when placing order I’m told they have everything. For them being such a huge company I don’t understand how they don’t know how to keep inventory correct. I’ve called the sales lady Agnus(when switching from Coke to Pepsi said I’d never have an issue like this) who told me the orders come out of McKeesRocks and that warehouse is a nightmare and the people who work there don’t want to do their job. I recently called her last week asking for a supervisor and she said to give her a few days and she’d get back to me. It’s been almost a week and I called and left her a message yesterday and I’m still waiting for a response. They blow your phone up to get your business and orders and then forget about you- WORST CUSTOMER SERVICE EVER!

Desired outcome: For a supervisor to call me and rectify my order issues without me having to stress every time I order.

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P
12:57 am EST

Pepsi Flat pepsi

I have been a pepsi fan for over 40 years. I know what they are supposed to taste like. I drink a 12 pack of cans every day. They have gotten so flat I can no longer drink them anymore. What is going on? I bought 5 12 pks. a week ago. 2 were acceptable. 3 12 pks. were flat. Bought 4 more today. I have opened 2 cartons so far, both flat. I live in St.Mary's county in MD.

Desired outcome: Fix the carbonation problem!

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M
M
Mountain Dew Lover
Lewistown, US
Dec 13, 2022 7:18 pm EST

I am having the same issues all of them not just a particular store.

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C
6:37 pm EST
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Pepsi Pepsi caffeine free

I purchased 6 cases of caffeine free Pepsi. They sat in a stack on the floor beside a cabinet. I don't drink soda every day, so they did sit for a while. One day passing I noticed the floor felt a little wet. I moved the cases and found that the one on the bottom ALL the cans were empty and there was damp mold on the wall and carpet. Found another case with just a few cans that leaked. I don't see any holes but I do see mold on the side of the can. The pic of the floor shows baking soda as I read that will clean it.

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6:00 am EDT
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Pepsi Pepsi giving out coupons with 2ltr bottle - free burgers collaborating with hardee's and kfc

Pepsi Started to promote from September along with Hardees Burger and KFC Burger. I bought my First 2 Ltr Pepsi on 20/09/2022. I got the KFC burger with Coupon mentioned under the cap of the Bottle. Until 9/10/2022 it was properly responding with Coupon to redeem our Prize. then it stopped Responding.

I sent 3 Code to Pesi on WhatsApp for which I should get 3 Coupon as mentioned on the bottle sticker as EVERYONE IS WINNER. Now it has stopped sending Coupons to redeem the Prize, means not even responding, at least inform that the prize is not there or stopped or any reason why we are not getting the coupons, we do have that right to know the reason of no response from Pepsi team. If it there is some change or offer is discontinued, then stop promotion in bottles too. Pepsi is reputed and big company, so it is not acceptable that the ad is still there but no offers, Fake Promotions is a cheat and fraud with Pepsi and Burger Fans. The Codes sent by me from INDIA # +91 [protected]. Codes are as:

7NJAKUUU || EBKDPMF || WTTY3EPK || HBEQ6LH1 || BQCHLDDN || 3YUW8BF4 || GG5ZHLGM || YKBDZIII || JSUTMGKS

I want to Know all the Coupons for the codes mentioned above that I have sent but no response & if they have given then to whom, as I haven't received any.

We are not greedy for Burgers, if we can buy Pepsi then Burger can easily be bought, it's just Plain cheeseburger but still we feel happy when we get coupons and for it as if we have won it. It's Simple happy feeling of winning which Pepsi cannot make fun of by just giving ads and not responding to customers.

WhatsApp Chat with Pepsi is attached for reference

Desired outcome: I would Appreciate Response & Justification & Apology. Please take action which suits both of us or pay compensation for playing with our feelings and emotions,

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R
9:04 pm EDT

Pepsi Employee

Was picking up an employee at your newest location 1251 Republic Pkwy, Mesquite, TX 75150 on 9/25/2022 at 4 am when my 3 yr old rolled down the window one your employees who’s name was yelled at by another employee was osmin not sure of last name he was smoking cannabis in your parking lot I thought there was a rule on this also thought there was drug testing done !

Desired outcome: Resolved

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D
5:52 pm EDT

Pepsi Cherry pepsi 20 oz

I’ve been getting my 20 oz Cherry Pepsi for about a month now and it’s been flat and I am sick of it. Please advise what I need to do for the company to get me new product and send it to me in a Pepsi truck. They drop off 1 block from my home anyway. Thanks Dave

I really have spent at least a couple hundred bucks for flat soda bottles. Now I know that this is due to trucks not bringing in new soda.

This is only fair to the people who have stock in PepsiCo.

Cmon guys, fix this problem for me this time for no other reason than I am disabled.

Desired outcome: 20 oz cherry Pepsi. Like one flat 24 qty.

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10:15 am EDT
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Pepsi Driver riding my tail end of my car at 80mph

As stated above at 8:54am your Pepsi driver tag number 2BN A97 was riding my car on Rt 90. We got up to 80 mph (I think it's called pushing) & I refused to go any faster. He finally passed on a solid yellow line to fly up on the cars in front of us and proceeded to ride that cars tail end on to OC. I've uploaded a photo of him riding the car in front of me & a clear one of his tag. I tried to get the number on the side but he flew by me so fast I didn't get a clear shot of it

Desired outcome: A hazard warning signed by the driver & placed in his file and to be able to help someone else if he causes them to have an accident

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10:55 am EDT

Pepsi Pepsi 6-Pack 16 oz bottles, wrapped in plastic

I am a loyal Pepsi drinker, but recently my 6-pack 16 OZ bottles have had an odor around the cap and rim area. I have had to put them in other cups or bottles.

The UPC on the package is [protected]

The UPC on the bottle is [protected]

I bought them at Food Lion in Millington, MD. 21651

Desired outcome: I would like an investigation into why the bottles smell like feet and shoes. A coupon for free Pepsi or a refund of 2x a 6-pack at 3.99 would be helpful. I still drink your product, I just don't buy 6-packs of Pepsi anymore.

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6:56 pm EDT

Pepsi Mt Dew can product

I'm just writing this to inform Pepsi there is a defect in some of the cans of MT Dew at least . As I once worked for Pepsi and I know how they are about putting out a flawless product down to the packaging . The defect is in the opening tab , perhaps the top of the can is bubbled upward to much or something . Because when the tab is pulled to push down the drink opening it doesn't open I usually open it about halfway and notice . Then resort to pushing it down with my thumb .

It might of course only be one bad batch of cans . So the bin I got it off of was at the Circle K in Newark Ohio 43055 UPC top number 020U-672-0000 , bottom number [protected] 2 . Then there is a number and letter sequence on the flap under the expiration date . Dec 26 22 - 0816C0062321B . It was in one of those 18 can cases of soda . I hope this is enough info for Pepsi to investigate if needed .

Desired outcome: Not much I'm just informing Pepsi about this I don't want a refund or anything .

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11:14 am EDT
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Pepsi Pepsi driver

A semi truck tire blew the tire hit my car in air and I’m trying to get it covered, i tried calling but nobody seems to be able to help, that was my only transportation and I’m stuck in the city, incident address is 7200 IH 35 N San Marcos Tx 78666, The cops told me i couldn’t drive my car so they towed it away. I have a wife and kid at home.

Desired outcome: Insurance claim

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11:35 am EDT

Pepsi Fridge not received reg

Hi Team,

I want to raise a complaint against the Pepsi Distributor named (Vijayakumar - [protected]) Located at India, Tamilnadu (state), Coimbatore (district), Karamadai. I own a restaurant called Samura, Bakery (Timepass), Sweetshop (Ms Sweet) and doing a continuous follow up for more than 10 times and provided all the documents cheque leaf with original Aadhaar card 6 month before.

But he is not at all giving proper response and making false commitments. I got totally disappointed with this follow up.

So kindly take an immediate action for this and arrange a new machine for the business or please return our cheque leaf we will find the alternate.

Regards,

Ramesh

[protected]

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J
8:56 am EDT

Pepsi Two 12 packs of pepsi

I recently bought 2 12 packs of pepsi at Kroger and what I didn't realize is when I got home there was a few cans defective in both cases so I lost a few cans because they had a leak and leaked all over my stuff. I was not happy at all

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3:08 am EDT

Pepsi Pepsi 24 can box

We bought a box of Pepsi (24 cans) on Sat May 7 at the Walmart Supercenter on Crockett Trace in Morristown Tn. Upon getting off work tonight and arriving home (2:50 am) my 16 yr old son informed me we have a can that was still closed but was empty! I’m not sure what has happened during manufacturing but the box it came in isn’t sticky or showing any signs of a ruptured can. Can you offer some insight on this situation please? Thank you, Jennifer L.

Desired outcome: A shoulder to cry on? 🥴😆

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5:45 pm EDT
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Pepsi Pepsi zero in bc canada may 10 2022 01296wc013123 may 16 23

You need to recall this garbage. It is FLAT and tastes like someone took the bottom inch of four different kinds of pop including orange and mixed it, us kids used to call it SWAMP WATER FLAT to boot!

I ditched Coca Cola zero because of the exact same issue, at first the beverage was excellent! so much so it was becoming hard to find in the stores then the taste changed... I dropped it like a rock.

NOW the same thing with PEPSI Zero! at first excellent the excellent lasted until now... May 10 NOW it has the same issues as the disgusting Coke a Cola Zero.

My husband never says anything bad about anything, but this morning he said that pop is flat and nasty! LOL that is what prompted me to write, if he says something is wrong with it, it should not be on the shelves.

What is going on? it was on sale so I bought three 12 packs for the summer from a local grocery store.

Grandma L

Desired outcome: Please contact me and tell my why this has happened, a reimbursement would be nice but I want good tasting fizzy Pepsi Zero not more of this aweful stuff.

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12:55 pm EDT

Pepsi A&W Root Beer 12 pack can's

I went to Walmart Super Center to buy a 12 pack of A&W Root Beer needless to say when i got home with them and opened the box all the can's accept one was only less than half full i was do disbelief this has never happened to me before i had to wait until the next day to go and buy another 12 pack but needless to say they were out here's the code off of the box [protected] can you please make this right

Sincerely,

MS. Linda Peterson

Desired outcome: reimbursement would be nice I live far from town

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B
7:14 pm EST

Pepsi Employee

Employee "Andrew Mata" was stocking in my store and reeked of Marijuana.

He was talking loudly and inappropriately on his headphones with a woman.

I had many customer complaints within just the 10 minutes he was stocking. As a consumer we find this very unprofessional.

Pepsi Cola was contacted 3/2 and still have yet to contact my store regarding this manner.

Desired outcome: Verbal talk/drug test for Marijuana smell

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R
8:34 am EST

Pepsi All Pepsi drinks.

Please request to Pepsi US Corporate Headquarters to stop selling Pepsi products in Russia within 14 days, because of Russia's invasion of Ukraine.

Desired outcome: Pepsi US Corporate Headquarters announce they are stopping the selling of Pepsi products in Russia within 2 weeks, until Russian invasion of Ukraine stops.

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