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1.6 25 Reviews

How responsive is Penn Credit's customer service?

4 Resolved
21 Unresolved
Poor 🫤
Penn Credit is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Penn Credit has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Penn Credit reviews and complaints 25

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12:24 pm EDT
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Penn Credit Collection

I received a letter from Penn Credit stating that I owed $500 from an emergency room visit. The problem was I had never been to the hospital listed on the letter (or even in that city for that matter).

It turned out that the person who had visited the hospital did not provide a Social Security number and provided an address different than mine. The person was of no relation to me. The hospital turned the bill in to Penn Credit for collections. The person who did go to the hospital refused to pay so Penn Credit decided to squeeze me for the money, being that I had the same name.

The hospital has been understanding of my situation. The hospital is not happy because now they have someone working the phones with Penn Credit to try to get them to remove the billing from me. The problem is that Penn Credit bought the debt and they are going to force someone to pay. And right now they are targeting me.

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Sylvia Mathey
Redlands, US
Sep 12, 2023 10:24 pm EDT

I have been receiving a debt charge from Penn Credit for something I never ordered. When I called them, they refused to give more information about this charge from some media company that supposedly sent two volumes.

I have not received anything from any such place.

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Manda Kwinshi
, US
Apr 04, 2023 11:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They called me about a toll unpaid from July 2021. I paid online at penncredit.com only to find out later that it was already paid. It was a scam.

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9:55 am EDT
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Penn Credit False claim on my credit report

About four years ago I ended my Book-of-the-Month memberships and got a pre-paid shipping lable from them to return books I'd just received but didn't want. A few weeks after the books were shipped back, in three different boxes with three different pre-paid shipping labels, I began to get notifications that I still owed money on one BOMC book club account. I disputed that however over the last nearly four years I've been hounded by collection agencies going by various names. I've disputed each one stating that a pre-paid address label on a package should imply delivery. None of my disputes have made a difference.

The amount is small, it's $67.

I disputed the last notification I received last year, I returned those books almost four years ago. However, Penn Credit Corporation has listed it as negative information on my credit report (I just discovered today).

There ought to be a law that prevents these collection agencies for book clubs and other small accounts from posting false negative information on one's credit report.

My suggestion is to never have any customer relationship with any Book-of-the-Month club because if you return books, even with a pre-paid address label they send you, there is no guarantee you won't be harassed for years, have to write multiple denial letters and still have false negative information posted on your credit report.

This is beyond frustrating and there's no way I can prove they got the books, I can only assume that once they are given to the post office with an official pre-paid return mailing label that BOMC will receive them. I can't believe they would be lost in the mail. Is this a scam to make more money or punish customers for quitting their clubs and not accepting invitations to rejoin?

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4:03 pm EDT
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Penn Credit Contacted family member of diseased relative

Got an electronic call from Penn Credit that said if this is… and then stated my “Grandmothers” name.
Interest peeked me to answer the call and ask who, what, where, and why. I was met by a very rude person that told me, ” I had no right to answer the call and who am I.” The conversation continued a bit with “you called me and how did you get my number in connection with a person that has been diseased for two years. At this point they did not want to talk to me any more but I insisted in talking to a supervisor. This person told me my number was pulled from a skip trace. My point is if Penn Credit is looking into finding people, than a death certificate should have been the first thing to pop up. Secondly call a grandson by accident… I don’t think so. Anybody got an idea how to get back at these people?

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Bob Hunsberger
, US
Apr 20, 2016 9:52 pm EDT

Penn Credit calling repeatedly for deceased relative that NEVER lived at this address or phone number and that died approx. 10 years ago. Employee Deborah Steele (allegedly) rude and obnoxious insisted that I give her my number even though they are the ones that dialed it. This is obvious scam and complaint has been filed with FTC.

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Nae Nae
, US
Oct 02, 2015 3:12 pm EDT

I had received a call from the collection agency they asked to speak someone . I told them they had the wrong number so they kept asking me"so this person do not resides there ? I told them no . The man started getting aggressive and said, well what is your social security number ? I said for what ?to see if you paid your bills .I laughed and told him no you can not get my social and ask that remove my number and he kept ranting, i asked why would I give my social security number to you when you call me and ask to speak to someone who do not stay here.so he had hung up but this is not the first time they have called.

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Patriot327
, US
Jan 08, 2015 7:02 pm EST

Here's a resource: https://www.daveramsey.com/recommends/fair-debt/ - Collection Bully

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pjh1779
Saint Clair, US
Nov 28, 2013 11:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

Today (11/27) I received a call from a lady immediately demanding $285 for a delinquent medical bill that is actually in good standing. Before this call I have not received any written correspondence of an attempt to collect a debt. Upon questioning the caller of scamming, she rudely hung up. After retrieving the number from caller id, and returning their call to check the legitimacy of their claim, I received rude, incompetent, and abusive representatives. A supervisor said the harassing calls would continue until the debt is paid, no excuses. Yesterday, a lady from this same company called and questioned family members of my personal schedule as to when they could reach me, which is also an invasion of privacy. They are using extortion techniques to steal money and violating personal privacy in their information gathering. Legal proceedings for criminal and civil action have been initiated.

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SuperlativePI
Montgomery, US
Jul 31, 2014 11:50 pm EDT

Sorry to say that death certificates are not any info that a collection agency would ever have access to. The only way they would get a confirmation of death is to confirm a probate filing and make a claim through that court (most usually the process if it's a debt worth pursuing).

Also if a executor Iof the estate notifies all three major credit reporting agencies that's person is deceased then they never know. They will only accept a death notification from a executor. No other family or friend as a fraud prevention method.

Get even...get an attorney.

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MissArcella
Severn, US
Feb 18, 2013 9:17 pm EST

I have no idea what they are doing at Penncredit, but it can't be anything good. My sister just recieved a claim in the mail (at her brand new house address) with my stating I owed a debt of 150.00 for a toll I ran at "lane 40" in undisclosed state apparently. The fact that they sent mail to my sisters new address that I have never listed before for anything (I don't even live on the same part of the country as she does) is really disturbing. If they were looking for me, then any of the last three places I've lived over the last three years could have come up but somehow that wasn't the case. Seems shady to me. I don't trust them, and I think there should be more information out there calling them out for these questionable activities.

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Tamra Graubner
Myrtle Beach, US
Jan 21, 2011 7:16 pm EST

I just got off the phone with the FTC and they told me that Penn Credit Corp was in violation in my case of the Fair Debt Collection Act. They advised me to file a complaint with the state of PA Consumer Protection Agency. They advised me to file online or they could send me the forms. When they recieve it, if found in violation, which they will, they will be fined for the violation, last I knew when I worked in the field of debt collection it is a $10, 000 fine. I am also in the process of filing a complaint with the BBB in Harrisburg against them as well. There are avenues that you can make the company responsible for their employees actions. Good luck with that!

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Shannon35
Denison, US
Aug 25, 2010 4:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Find the address of this sleazy company and write them a letter to cease all contact with you and file complaints with the FTC, BBB and the Attorney Generals of both states, yours and theirs. Just for kicks, send the slime bags a copy of granny's death certificate. This way they know they are out of luck collecting a dime.

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Angelique Jackson
, US
Apr 26, 2019 10:56 am EDT
Replying to comment of Shannon35

This is an absolute Scam, debt collectors are bound by the Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act of 1991. Those two laws passed stipulate that a debt collector cannot contact you more than two times a week. (not a day) and cannot add you to a robocall list without your consent. They are also supposed to mini Miranda you every time you speak with them. The law also stipulates that they cannot call you before 9 am or after 9 pm which is what these parasites are also doing. Responding to these people who are not Penn credit (i know because I called the number that they are legitimately listed under will only result in more unwanted calls from more people with thick Indian accents who only want your social security number.

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3:17 pm EDT
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Penn Credit - Trying to collect on a paid bill

I got a ticket on a trip to florida in juanuary 2010. I paid it online on [protected]. Luckily i saved the receipt. I got a letter from penn credit corp dated [protected] saying they were hired to collect the money by the court of palm beach county, florida. Judging by the other complaints on this company, it would seem they have a habit of trying to collect on previously paid bills and tickets.

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12:50 pm EDT
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Penn Credit - Misleading Deceptive Collection Practices

This companies representatives lie and decieve the consumers they target. They have been calling me telling me I owe a balance on a Vonage account I closed. They told me on two occasions that they mailed me the detail of the balance due. In fact they did not. On the third call, it was explained to me that they didn't have to provide me billing detail...

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