Pella Mid-Atlantic’s earns a 3.7-star rating from 1 reviews and 2 complaints, showing that the majority of customers are satisfied with their window and door installations.
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Zero Stars
We signed a six figure contract for new windows and doors. What we got is an ongoing nightmare that is still ongoing. Pella Mid-Atlantic promised to use its own employees to install the windows and doors but instead, secretly, used a subcontractor. Our home was contaminated with lead and the installation was negligent and damaged our historic home. The doors that were supposed to match our old french doors were instead stock patio doors and the windows leak and are trimmed so poorly it looks like monkeys did the work. Run, don't walk, away from this sketchy company that as of today, hasn't fixed any of the problems they caused. Zero stars is too many.
Recommendation: Run away from Pella Mid-Atlantic.
Pella Mid-Atlantic Complaints 2
New windows installed
New windows installed. Windows not installed or trimmed properly. Water leaking under window and behind siding, causing damage to siding. Called Pella and they said someone would call from service dept. Service did not return call. I called service dept and they said someone would contact me to setup time when they could look at issue. After 3 weeks nobody has contacted me. Installation warranty is 10 years for material and workmanship. These windows were installed March .
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I signed a contract and gave them a deposit ($900) on June 14,2020 for the purchase/installation of a Pella Fiber glass entry door
I signed a contract and gave them a deposit ($900) on June 14,2020 for the purchase/installation of a Pella Fiber glass entry door. I meet with Pella specialist on June 29 to do the final measurements on the door. I am/was scheduled for installation on August 19.On July 14,2020, I received a call from Pella, stating they were going to cancel my order unless I was willing to pay more money. I was told the reason for the increase was the paint. I informed them I had provided their specialist with cans of paint for my door and in the contract, it said I was only suppose to provide the paint color codes and I had done more, I had given them the paint. They really did not have a come back after my answer. At this point, I do not know where I am. I feel they need to honor our signed contract. Also, I can send you a copy of the contract and receipt for deposit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Pella Mid-Atlantic Legit?
Pella Mid-Atlantic earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pella Mid-Atlantic. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Pella Mid-Atlantic resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Pella Mid-Atlantic's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Kc-pella.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Kc-pella.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Pella Mid-Atlantic.
However ComplaintsBoard has detected that:
- Kc-pella.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kc-pella.com may offer a niche product or service that is only of interest to a smaller audience.
- Pella Mid-Atlantic protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Pella Mid-Atlantic complaint handling
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