CB Education and Training Pearson Vue / Pearson Education

Pearson Vue / Pearson Education Reviews and Complaints

Pearson Vue / Pearson Education review: Worst customer support experience with Pearson VUE (Case #34119000)

Accidental Engineer of AU

Feb 20, 2026 1:21 am EST

Featured review

I normally don’t write reviews like this, but this time it was absolutely necessary. I contacted Pearson VUE support simply to reschedule my exam because I recently started a new job and have been fully tied up with onboarding, training, and induction. What should have been a quick, straightforward request turned into one of the most frustrating and unprofessional support experiences I’ve ever had.

I was connected with a representative named Mason, who seemed completely unable or unwilling to answer even basic questions. He insisted on “opening a case,” and when I politely asked why a case was needed, he refused to explain. Instead, he kept repeating, “Do you want me to open the case or not?” When I said I didn’t want to waste time on unnecessary follow‑ups and just needed my exam rescheduled, he rudely insisted he would open the case anyway and placed me on hold without my consent.
I was honestly shocked.

Is this really how Pearson VUE trains their support team to treat examinees? With arrogance, zero communication skills, and complete disregard for customer experience?
To make matters worse, Pearson VUE doesn’t even give examinees the ability to self‑reschedule online, forcing us to contact support. And when we do, we’re met with hostility and incompetence. It’s beyond frustrating.
No one deserves to be treated like this especially during an already stressful exam process.

If your staff are tired or having a bad day, that does NOT give them the right to take it out on customers.
I strongly urge Pearson VUE to review chat transcript Case #34119000 and train their staff on the absolute basics of customer service: respect, clear communication, and professionalism.

This experience was unacceptable, and I hope no other candidate has to go through something like this.

Recommendation: If you might ever need to reschedule your exam, I strongly recommend avoiding Pearson VUE altogether. Their system offers no simple self‑service reschedule option, and you’re forced to depend on support agents who may waste your time, refuse to answer basic questions, or treat you poorly. Save yourself the stress—choose an exam provider that actually supports candidates and respects their time.

0 comments

Add a comment

Pearson Vue / Pearson Education - No results 29

Pearson Vue / Pearson Education - i'm complaining about technical error in pte exam 1

Pearson Vue / Pearson Education - Disrespectful, unfair etc-pearson vue!!! Awful 8

Pearson Vue / Pearson Education - testing 8

Pearson Vue / Pearson Education - authorized proxy test center-chennai 1

Resolved

Pearson Vue / Pearson Education - Online test 2

Pearson Vue / Pearson Education - GO Microsoft Office 2013 - Ripped Off

Pearson Vue / Pearson Education - Bad customer service: deliberately hung up halfway after scolding customer for 'interrupting' speech

Pearson Vue / Pearson Education - cia part 3 exam schedule was cancelled by pearson by mistakes

Pearson Vue / Pearson Education - Customer support

View all Pearson Vue / Pearson Education reviews and complaints

Pearson Vue / Pearson Education Contacts

Pearson Vue / Pearson Education phone numbers

+1 (952) 681-3000

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +1 (952) 681-3000 phone number 0 0 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +1 (952) 681-3000 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +1 (952) 681-3000 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +1 (952) 681-3000 phone number

Minneapolis & Chicago

+1 (610) 617-9300

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +1 (610) 617-9300 phone number 0 0 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +1 (610) 617-9300 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +1 (610) 617-9300 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +1 (610) 617-9300 phone number

Philadelphia

+44 161 855 7000

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +44 161 855 7000 phone number 1 1 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +44 161 855 7000 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +44 161 855 7000 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +44 161 855 7000 phone number

100%
Confidence score

United Kingdom

+86 105 989 2600

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +86 105 989 2600 phone number 2 2 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +86 105 989 2600 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +86 105 989 2600 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +86 105 989 2600 phone number

100%
Confidence score

China

+91 120 400 1600

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +91 120 400 1600 phone number 2 2 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +91 120 400 1600 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +91 120 400 1600 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +91 120 400 1600 phone number

100%
Confidence score

India

+81 368 910 500

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +81 368 910 500 phone number 1 1 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +81 368 910 500 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +81 368 910 500 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +81 368 910 500 phone number

100%
Confidence score

Japan

+971 44 535 300

Click up if you have successfully reached Pearson Vue / Pearson Education by calling +971 44 535 300 phone number 1 1 users reported that they have successfully reached Pearson Vue / Pearson Education by calling +971 44 535 300 phone number Click down if you have unsuccessfully reached Pearson Vue / Pearson Education by calling +971 44 535 300 phone number 0 0 users reported that they have UNsuccessfully reached Pearson Vue / Pearson Education by calling +971 44 535 300 phone number

100%
Confidence score

UAE

More phone numbers

Pearson Vue / Pearson Education emails

pvamericassales@pearson.com

100%
Confidence score: 100%

Support

Pearson Vue / Pearson Education address

5601 Green Valley Drive, Minneapolis, Minnesota, 55437-1099, United States

Pearson Vue / Pearson Education social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Mar 24, 2026
View all Pearson Vue / Pearson Education contacts