CB Education and Training Pearson Vue / Pearson Education Complaints #2-21

Pearson Vue / Pearson Education Reviews and Complaints

Pearson Vue / Pearson Education review: Worst customer support experience with Pearson VUE (Case #34119000) ( 1 comment)

Accidental Engineer of AU

Feb 20, 2026 1:21 am UTC

Review updated: Jun 25, 2026

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I normally don’t write reviews like this, but this time it was absolutely necessary. I contacted Pearson VUE support simply to reschedule my exam because I recently started a new job and have been fully tied up with onboarding, training, and induction. What should have been a quick, straightforward request turned into one of the most frustrating and unprofessional support experiences I’ve ever had.

I was connected with a representative named Mason, who seemed completely unable or unwilling to answer even basic questions. He insisted on “opening a case,” and when I politely asked why a case was needed, he refused to explain. Instead, he kept repeating, “Do you want me to open the case or not?” When I said I didn’t want to waste time on unnecessary follow‑ups and just needed my exam rescheduled, he rudely insisted he would open the case anyway and placed me on hold without my consent.
I was honestly shocked.

Is this really how Pearson VUE trains their support team to treat examinees? With arrogance, zero communication skills, and complete disregard for customer experience?
To make matters worse, Pearson VUE doesn’t even give examinees the ability to self‑reschedule online, forcing us to contact support. And when we do, we’re met with hostility and incompetence. It’s beyond frustrating.
No one deserves to be treated like this especially during an already stressful exam process.

If your staff are tired or having a bad day, that does NOT give them the right to take it out on customers.
I strongly urge Pearson VUE to review chat transcript Case #34119000 and train their staff on the absolute basics of customer service: respect, clear communication, and professionalism.

This experience was unacceptable, and I hope no other candidate has to go through something like this.

Recommendation: If you might ever need to reschedule your exam, I strongly recommend avoiding Pearson VUE altogether. Their system offers no simple selfâ€‘service reschedule option, and youâ€™re forced to depend on support agents who may waste your time, refuse to answer basic questions, or treat you poorly. Save yourself the stressâ€”choose an exam provider that actually supports candidates and respects their time.

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Retired CW3

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Retired CW3 of US

Jun 25, 2026 10:38 pm UTC

Verified customer

I tried for over a week to correct an issue with how my name was displayed for check-in at the testing center (if your name is not exactly the same as on your ID, it will not be accepted). After I spoke to a couple different representatives, I refused to get off the phone until I spoke with someone who could rectify the problem. I did not speak to a supervisor, but the representative came back after a couple minutes and said that the situation was fixed. A couple weeks later, I submitted fingerprints for a background check only to be told by my state's insurance department that Pearson Vue had a security breach, and more than 50 applicants had their fingerprints compromised and unrecovered which caused the licensing process to take weeks longer than normal. The customer service page and chatbot were useless. After finding a phone number to call, I was on hold for quite some time. When I did speak to a representative, I was put on hold again and then the call "dropped".

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Pearson Vue / Pearson Education Contacts

Pearson Vue / Pearson Education phone numbers

+1 (952) 681-3000

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Minneapolis & Chicago

+1 (610) 617-9300

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Philadelphia

+44 161 855 7000

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United Kingdom

+86 105 989 2600

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+91 120 400 1600

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India

+81 368 910 500

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Japan

+971 44 535 300

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Pearson Vue / Pearson Education emails

pvamericassales@pearson.com

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Pearson Vue / Pearson Education address

5601 Green Valley Drive, Minneapolis, Minnesota, 55437-1099, United States

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