PC Link Computers
reviews and complaints

I ordered a tablet on 21 February 2022. According to their website I should have received this order within 2 to 5 working days. Today is the 9th of March 2022 and still haven't received my order. I have sent emails relentlessly since last week and haven't even received a response. I even told them that I want this for my son's birthday which is the 11th of March and still haven't even received an apology or any information from PC Link Computers. I am also still waiting for a tracking number for this even though I received an email on the 21st February that the order has been processed.

Hi bought this laptop from this company & it took days to arrive ? they dont answer calls & don't reply to the support emails, so we had to drive to office which is shocking ! then what the actual advertised online is not what we were given as the specs as per the LENOVA PC is what we wanted ! we cant get hold of anyone to actual speak to regarding this laptop ! as their service is shocking and just don't care about after sales service!

I paid R909.00 on order 27808 to purchase my wife an ac adaptor (power supply) for a Celestron telescope. I paid through pay fast on 11 December 2021.

It showed in stock at supplier and to expect 10-25 working days delivery.

Unfortunately, it seems it is not the case and would like to be refunded (false advertising), since I put in the request more than 25 working days ago.

I have not received any feedback on any of my mails.

It is now the 2nd of March

I cancelled my order I placed with PC link computers online the 10 January 2022. Confirmation was given to me that I will receive my refund within 10 working days. They were adimant they can according to law take up to 10working days. But this is not happening. My lawyers send them a letter of demand. The court send them a letter of demand. But they don't care about this. Today is the 23 February 2022. I still did not receive my refund.

Good Day,

On the 28th November 2021, I had ordered a product, Order summary: "HCDZ Replacement Remote Control for Harman Kardon HK SB 20 SB20 HKSB20BLKAM Sound Bar SoundBar System × 1"

Subtotal: R 845.00 Incl Vat

Shipping: R 290.00 Incl Vat

VAT: R 110.22 Incl Vat

Total: R 1,135.00 ZAR Incl Vat

Via Pc Link Computers website: https://pclinkshop.com/, I had paid via my credit card, which included delivery, I awaited delivery as it stated 10-25 days delivery. I then emailed Pc Link Computers, only to be told that the supplier had kept changing the dates and that the order would be canceled and my money refunded. To this day, I have emailed many times only to get the same response.

Response from PC Link Computers:

Good day.

Kindly note that the ETA for the below is the week of the 22nd of December.

Kind Regards.

Dehan Williams

Tel [protected]

Fax [protected]

8 PECK AVENUE FLORIDA GLEN

Pc Link Computers Reg No. 2011/099929/23 Vat No. [protected]

On the 6th November 2021, I had ordered a product (trim modere) via pc computer links, I had paid via my credit card which included delivery, the total was R2050, I awaited delivery till the 6th December 2021, I then emailed pc links, only to be told that the supplier had kept changing the dates and the order will be cancelled and my money refunded... To this day, I have emailed many times only to get the same response, Good Day

Kindly note that we will follow up and revert back to you as soonest
I do apologize for the delay in this matter
Kind Regards.
Support Agent
Tel [protected]
Fax [protected]
8 PECK AVENUE FLORIDA GLEN
Pc Link Computers Reg No. 2011/099929/23 Vat No. [protected].. I have not received my refund to this date!

I placed an order (Order number 25848) with P C Linkshop and paid R839 for the order (delivery included) on 8 October 2021.
To date, no communication whatsoever has been received from them only that it might take long seeing that this is an overseas order.
I sent e-mail where I requested a refund - only to receive an automated reply that my request was received.
I have been reading a lot of negative reviews about this Company and worry that I might lose my money now.
Your help or assistance will be appreciated

Order Placed on 15 October 2021
After 21 working days, I still did not receive my order.
Sent them an email, they take over a week to respond
The response was pathetic with no reassurance my order will arrive.
Eventually, they said the shipment was detained by customs and may not arrive.
I requested a refund on the 7 Dec 2021
Every two weeks I follow up with a status on my Refund, I get the same answer after a week from sending the email, I will follow up with the accounts department.
It is now the 13 Jan 2022, the last communication from them was on the 23 Dec 2021, I don't get any more responses regarding my refund.

Do not buy anything from these guys, they claim to have a physical address, these guys should be shut down and arrested.

Order summary:
On 30th August 2021, I placed an order online for a grounding sheet from PC Link Computer shop, and paid the amount of R1, 272 for the item and the delivery fee. The order was confirmed. (#24299)
On the 30th October I emailed PC Link to request a tracking on my order as I had heard nothing from them and their policy of allowing 20 days for delivery had elapsed. The Support Agent replied in an email on the same day, stating that they would process a refund as the supplier "kept changing the ETA". On the 10th of November, no refund had been processed yet, so I emailed to request a follow up from the refunds department.
On the 13th November, the Support Agent replied in an email that they would follow up with the refunds department. However, I have to date received no refund. No further communication has been received. I have emailed them today, 4th January 2022, and explained that I am escalating the complaint as I feel that I have not been unreasonable in expecting a resolution to my complaint
Thank you for any assistance you may be able to provide.
Kind regards,
Helene Parfett
+27 [protected]

My complaint is against Pc Link Computers
An online order, paid for on 05 November 2021, has not been received.
Details are on the attached photographs.

Not sure if anyone else has experienced this, but is it a scam by someone using Pc Link as a front?

If not a scam, then I request a refund and an explanation why the order has not been fulfilled.

My full name is Patricia Anne Tallant
My contact email is:
[protected]@paardeneilandcid.co.za

Thank you and regards - Patricia

I ordered Amazon Batteries on PC link website it was September they promised to delivery them before end of October. November i asked them they told me the batteries are with the Customs they will process my refund i have been sending emails asking for my refund almost every week nothing its been done. PC Link are scammers never ever order from them.

I ordered and payed for a set of press releases communion cup fillers on 20 October 2021 and hand now sent 32 emails with no reply accept one that I got in November 24 saying that I will receive my order beginning of December 2021. Till to date I have not recieved the order in spite of all emails I have sent, there are no answered or any correspondence from PC Link. I tend to think that I have been scamed

i ordered a ddr4 ram ship on 14th Dec
Site says if ordered before 12 midday Ships in 2 days (Don't believe this)
it is now 22nd and order still says processing.
Tried to call no luck
Sent emails and just get standard response.
Kindly note your order was place with our warehouse
Will follow up and revert regarding status of delivery
Thankyou
They have no sense of customer service and support and obviously think they are doing you a favor selling to you
This will be last time i use this company, prices might be reasonable but service and shipping sux.

On 16th November 2021 I ordered an item through Pc Link Computers - no delivery date was given. (Order number 27267)
Through email I eventually was given a delivery date of 16th December 2021 - still nothing.
Have tried phoning but only voice mail message received ?
Searched the internet and only very poor reviews have been seen.
I suspect that this company is NOT legitimate ?

I ordered and paid for the product on 19th October 2021, I received a confirmation email that I will get the product within 20 days. when the 20 days passed I followed up on the 22nd November 2021, only to be told that the supplier hasn't responded on the particular product.

I then requested a refund for which I was given 7-10 working days, to date I still haven't received it. my emails are not responded to as well.

I just need my money back.

I bought an inverter from them 3 weeks ago.
Only started using it a week ago, but it turned out to be extremely noisy.
After ignoring my email for 2 days, I was told to deliver the item to Midrand. This order was derived to me at my address. Now they refuse to refund me until their suppliers has assessed the product. I bought from pclink. Now they will not even tell me how long until they get a result.
This is unacceptable
I paid Pclink. Not their supplier. I should not be punished for their poor products.

On the 23 October 2021 I have place an order from PCLink Group and was enquiring the status after 2 weeks gone past due to no change on tracking. I then requested feedback again after a couple of days and only get automated replies. I eventually asked to cancel my order and refund my money to my CC, which actually did happen (so they do read your emails). After a couple of days I emailed again via [protected]@pclinkshop.co.za and [protected]@pclinkshop.co.za to ask the status of the refund, but only get automated replies. When you try and phone them, you get an automated voice directing you to mail your enquiry. This seems like it is turning out to be automated Fraud. It is now the 26 November 2021 and no product or refund.

Bad Service, Definitely a scam, they don't have a Land line or any contact number, Don't trust them, I have tried to make contact with them, got lied to twice by Dehan Williams & Garth Botha, I would NOT Recommend you waist your time and money with such scammers,

Ordered a product in August 2021. Payment made and received mail acknowledging the purchase and will be with me within 20 working days.
Sent the numerous mails enquiring on the ETA of the product and only receive the automated mail back and then nothing. Now I have requested a refund and no response on that either. Their contact number does not work?
By reading all the reviews and complaints now against this company it proves that they are scamming 80% of the clients. I will send one more mail and if no response will open a police case against them.

Order #20056 dated 16/04/2021 R2, 533.00. I have requested cancellation and refund. I have requested to buy something else instead. No reply received. I would like to buy something else if I cannot get a refund. I see many complaints about not receiving the items purchased. Can this ever be resolved? Did my money disappear? Please help. Thanks